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Holiday Inn Express Dubai Jumeirah

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Holiday Inn Express Dubai Jumeirah
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655 Reviews from our TripAdvisor Community

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Showing 451: English reviews
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London, United Kingdom
Reviewed 6 days ago NEW

The hotel itself was excellent. Lovely clean rooms and breakfast each morning. Unfortunately, the hotel was not close to a beach as Jumeirah beach had been closed. They offered free travel but at very awkward times. Similarly, the transfer times to the malls were also very unusual. There is no where decent to eat nearby, one night we got a...

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Helpful?
Thank emily w
Rafat_Gotta, Manager at Holiday Inn Express Dubai Jumeirah, responded to this review

Dear Ms Emily Greetings from Holiday Inn Express Jumeirah Thank you so much for your feedback about your stay in our hotel we do value your positive feedback about our hotel . We do apology that the location and shuttle service provided did not met your satisfaction . We hope to see you again in Holiday Inn Express Jumeirah Sincerely...

Basel, Switzerland
Reviewed 1 week ago via mobile

I was booked at this hotel several months before arriving for Arab Health shortly after midnight to the hotel. My colleague checked in before and announced my late arrival with confirmation that my room will be available. The situation at the reception was quite clear after some minutes as several people were waiting for rooms due to overbooking. After quite...

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Helpful?
Thank 702Phil
Rafat_Gotta, Manager at Holiday Inn Express Dubai Jumeirah, responded to this review

Dear our guest I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with...

Reviewed 1 week ago via mobile

Wonderful hotel!Excellent breakfast,friendly staff,clean rooms,good service.Near is small park,in 100m to the right is very cheap grocery to buy necessary stuff or juice,bus stops are close,bus available for the beach.

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Helpful?
Thank Aaliyah S
Rafat_Gotta, Manager at Holiday Inn Express Dubai Jumeirah, responded to this review

Dear Our Guest Thank you for taking the time to tell us about your experience at Holiday Inn Express DUBAI - JUMEIRAH. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again...

Reviewed 4 weeks ago

I booked this hotel from Booking.com and I did not realize that the tax was not included in the booking so I was surprised that there was a charge of AED90 extra. Partially my fault but I was there already anyway so I continued the booking. The room was nice.I liked the bed sheets. There were no slippers available and...

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Helpful?
Thank Cheryl I
Rafat_Gotta, General Manager at Holiday Inn Express Dubai Jumeirah, responded to this review

Dear Valued Guest Thank you so much for your feedback about your stay in Holiday Inn Express Jumeirah , We do value your comments so much , for being Holiday Inn Express Brand we don't provide dinning room service , we do apology as the breakfast did not met your satisfaction we shared this comment to the hotel management to...

Irvine, California
Reviewed 4 weeks ago via mobile

I have stayed at several Holiday Inn Express hotels recently in China, Turkey and now in Dubai. I have to say that this falls short comparing to the others. The following were the shortcomings. 1. Reservation was for two people, but only one set of tower was provided. It took 3 calls and over 35 minutes before another set was...

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Helpful?
1Thank SKo168
Rafat_Gotta, General Manager at Holiday Inn Express Dubai Jumeirah, responded to this review

Dear Valued Guest Thank you for bringing your feedback about your recent stay in Holiday Inn Express Jumeirah to our attention . Please accept our sincerest apology for inconvenience you faced during your stay with us with regard to towels , water glass , and water temperature . We value your comments so much . your comments is shared with...

Reviewed 22 March 2017 via mobile

I recently stayed at holiday inn jumeirah and being a long time holiday inn customer in north america and europe. I was utterly disappointed with the level of rooms as they were old and in dire need of renovations. In the 5 days i stayed at this property from march 6th to mar 11th the bedsheets felt they were hardly...

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Helpful?
Thank Adnan M
Rafat_Gotta, General Manager at Holiday Inn Express Dubai Jumeirah, responded to this review

Dear Mr. Adnan Thank you for your review about your recent stay in Holiday Inn Express Jumeirah We apologize for the inconveniences you faced during your stay with regard to bed sheet change and condition of your room , We will share your feedback with our management to make the necessary changes. We also value your positive feedback about our...

Khartoum, Sudan
Reviewed 18 March 2017

Located at Jumairah back street or the beach road as some people call it. Walk-able distance to the beach, rooms are clean and comfortable for a good sleep. Shuttles are available to the Malls and the beach as well.

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1Thank DATGF
Rafat_Gotta, General Manager at Holiday Inn Express Dubai Jumeirah, responded to this review

Dear Our Valued Guest Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Many thanks for rating us 4 stars on Tripadvisor this something our staff take pride in Sincerely,...

Reviewed 17 March 2017

I am a IHG member and thus wanted to try a Holiday Inn Express hotel. This is a diluted/budget Holiday Inn hotel. From Airport it will take about 30 minutes in the evening and an Innova may cost you 55 to 60 AED. ON return, from hotel to Airport it cost us only 35 AED for Innova !! Pros :...

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Helpful?
Thank Abhishek M
Rafat_Gotta, General Manager at Holiday Inn Express Dubai Jumeirah, responded to this review

Dear Mr. Abhishek Thank you so much for your review about your stay in Holiday Inn Express Jumeirah we do value all your comments so much . we wish to welcome you once again in Holiday Inn express Jumeirah Sincerely Mohamed Khater Director Of Rooms

Dubai, United Arab Emirates
Reviewed 16 March 2017

Stayed for 2 nights and had a bad experience with our request to clean our room. We went out around 7pm and informed the reception to have our room cleaned. When we came back around 12.30am nothing was done. We called again and reception told us they will send someone to do it. Almost 1am and we are dead tired...

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Helpful?
Thank lawrenz128
Rafat_Gotta, General Manager at Holiday Inn Express Dubai Jumeirah, responded to this review

Dear Mr Lawrenz Thank you for bringing your feedback about your recent to our attention. We apologize for the inconveniences you faced during your stay with regard to your room make up , as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to...

Nairobi, Kenya
Reviewed 14 March 2017

its opposite the care-four, and the train station stop very convenient for sight seers. Its a budget hotel, with a bar that had a killer rock band, drinks are expensive so buy some from duty free before getting into the country

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Thank Anne N
Rafat_Gotta, General Manager at Holiday Inn Express Dubai Jumeirah, responded to this review

Dear Our Valued Guest Thank you so much for your 4 stars reviews on of our hotel on TripAdvisor we do value your feedback so much, we do apology that our lounge bar price did not met your satisfaction your comments with this regards shared with hotel management for necessary action . We hope you visit us again in your...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Dubai Jumeirah staff and other travellers.
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Questions? Get answers from Holiday Inn Express Dubai Jumeirah staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As the doors can be heard, perhaps better if the room was far from the elevator.”
759cheryli, 25 Mar 2017 | Read review
“Corner rooms facing the road as it has a sofa cum bed which may be useful at times.”
337abhishekm, 17 Mar 2017 | Read review
“corner room, it's far from the elevator”
, 24 Feb 2017 | Read review
“Be nice to reception and ask nicely”
227lesd, 21 Feb 2017 | Read review
“No need to bring an ADAPTER for electrical outlets (4 pins British model) to European 2 pins connectors....”
NICUDRAG, 20 Feb 2017 | Read review
5 of 5