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Novotel Suites Dubai Mall of the Emirates

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#141 of 544 Hotels in Dubai
Certificate of Excellence
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Novotel Suites Dubai Mall of the Emirates
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1,458 Reviews from our TripAdvisor Community

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Showing 1,069: English reviews
Reviewed yesterday NEW

1st time in Novotel in Dubai, it was very nice stay, rooms size is very good, internet in the hotel as very poor, breakfast buffet was nice, dinner was a little bit poor. overall, stay was good except the internet services.

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Helpful?
Thank Tamer S
HOTEL’S FAVOURITE REVIEW
Reviewed 12 January 2017

We were a family of 5 who stayed during Christmas. Emma at front desk was very helpful, check-in was smooth - she managed to get us rooms despite us arriving very early in the day. Staff at the hotel were always readily available to assist with any queries and were courteous the whole time, full of smiles. The location is...

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Helpful?
2Thank Esther L
About Hotel's Favourite Review
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review about your stay at Novotel Suites Dubai Mall of the Emirates Hotel. We would like to specially thank you for your very kind words toward the members of the team who work very hard to ensure every guest at the hotel has a wonderful stay providing a...

A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

We arrived at the hotel and were book for a family suit then they gave us a ordinary room after a few hours of complain they switch us to a bigger room with two bathroom and a toilet( really one toilet!!!) After staying for a day i complain about small insect that are all around the bathroom on both bathrooms...

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Thank A TripAdvisor Member
Reviewed 4 days ago NEWvia mobile

Location : its very close to the metro and the Mall of Emirates, and a 15 drive away from Marina and Atlantis. Food : We normally had breakfast and it was good. It was mostly American with 2 Indian dishes. Staff : The staff is helpful but might have to be more prompt. It would normally take 2-3 requests for...

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Helpful?
Thank Mudit T
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us at Novotel Suites Mall of the Emirates Dubai. We are glad to know that we touched on the many attributes that we trust make a guest's stay special i.e. location, helpful staff, cleanliness and tasty meals,nice gym and pool. We are all very pleased to know that you had...

Casoli, Italy
Reviewed 6 days ago NEW

I booked into the adjoining Ibis Mall of the Emirates and when I arrived at around midnight they informed me that they had 'upgraded' me to a suite in the Novotel which is connected. I like the Ibis, I stay there regularly, one of the things I like about it is its honesty and the quality of its internet connection,...

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Helpful?
Thank David Alan G
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Suites Mall Of The Emirates. It is with deep regret that we read about the difficulties you faced with internet connection and we are sorry that it did not meet your expectations. We continually work to improve this offer and apologies...

Reviewed 1 week ago via mobile

Nice hotel, convenient area for heavy shopping in Mall of the Emirates and they have a shuttle to the beach. took 5 taxis, noone knew where the hotel was.....they all went to another Novotel, probably less recent and more visible.

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Helpful?
Thank Paologex
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you so much for your wonderful review and for choosing to stay with us Novotel Suites Mall of the Emirates Hotel It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your feedback concerning the drop off to a different hotel instead of our hotel,which we highly apologies. Thank...

Reviewed 1 week ago via mobile

it was good experience, i stayed there for one week, the staf was very kind and helpful special thanks for the reception staff, they are amazing and always smiley meeting room was very good, the view the snacks and the environment.. everything very good

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Thank Beero W
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you very much for sharing your positive feedback and for the recommendation of Novotel Suites Mall Emirates Dubai on TripAdvisor. We pride ourselves on affording an unparalleled level of hospitality to our valued guests, and we're pleased to hear your stay was exceptional. We are always excited to hear when the warm hospitality due to extensive...

Belo Horizonte, MG
Reviewed 1 week ago via mobile

The hotel is quite disappointing. The room could be more planed and the guests wouldn't feel it so small. You stumble on the furniture. The shower is inadequate even for regular size people!!! The good this is that is really close to a metro station. The staff is nice. The lobby and restaurant really good.

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Helpful?
Thank LVBBICALHO
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay at Novotel Suites Mall of the Emirates Dubai. We find it essential to constantly improve our guests experience and therefore very grateful for your constructive feedback. We are deeply disappointed that you felt the service was not at par with your expectations; rest...

Bengaluru, India
Reviewed 1 week ago

Check-in/Check-out was super smooth . One can easily get a taxi outside the hotel. Close to Sharaf dg metro station and mall of emirates.We enjoyed a comfortable stay and the staff was also very helpful. The only downside was less options for vegetarians. For indians the good part is that both bikanerwala and sarvana bhawan are less than a kilometre...

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Helpful?
Thank Tulika128
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you so much for your wonderful review and for choosing to stay with us at Novotel Suites Mall of the Emirates Dubai. Going above and beyond for each guest is certainly what my team and I strive for, we are glad that we were able to host you brilliantly during your stay, and appreciate your kind...

Eastbourne, United Kingdom
Reviewed 2 weeks ago

I was here for a couple of nights (well 28 hours actually) to catch the golf at the nearby Emirates Golf Club on my way back from a business trip to Khartoum. Check in good (even at 4am), room (Family suite) ok for a couple - think it would be tight for 4 people as the sofa bed was very...

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Helpful?
Thank Pyecombe
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us and writing such a wonderful review about Novotel Suites Mall of the Emirates Dubai. We are glad to know that we touched on the many attributes that we trust make a guest's stay special i.e. location, friendly staff with impeccable service, cleanliness and tasty meals. It is indeed a...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Suite Novotel presents a new kind of hotel living. All our suites are adjustable living areas designed to accommodate your individual lifestyle. Experience a hotel where you can have the freedom to keep your own schedule. Conveniently located on Sheikh Zayed Road, the hotels is within walking distance from the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madinat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 

Additional Information about Novotel Suites Dubai Mall of the Emirates

Address: 2A Street | Al Barsha 1, Dubai 283825, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: £88 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Suites Dubai Mall of the Emirates 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Suite Novotel Mall Of The Emirates Hotel Dubai
Hotel Style:
#108 Family Hotel in Dubai
#121 Romantic Hotel in Dubai
#141 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Suites Dubai Mall of the Emirates staff and other travellers.
30 questions
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Colorado Springs, Colorado
Nettetal, Deutschland
6 months ago
London, United Kingdom
over a year ago

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Questions? Get answers from Novotel Suites Dubai Mall of the Emirates staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the Ibis next door.”
 of 5 bubbles DavidGilbey, 14 Feb 2017 | Read review
“all rooms are good”
 of 5 bubbles Tulika128, 8 Feb 2017 | Read review
“Choose family suite room very spacious.”
 of 5 bubbles jc58-11, 19 Jan 2017 | Read review
“Not specific tips but avoid Sheikh Zayed side.”
 of 5 bubbles cyrillem2016, 17 Jan 2017 | Read review
“Book Early you get good rates, family suite room is good value for money”
 of 5 bubbles SunilAravind, 5 Jan 2017 | Read review
5 of 5