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The Address Dubai Mall

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1,835 Reviews from our TripAdvisor Community

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Showing 1,620: English reviews
Dubai, United Arab Emirates
Reviewed 28 August 2015

Having lived in Dubai for over 7 years I consider myself a spa veteran. All time favourites have been Talise at the Madinat and Amara at the Grand Hyatt. Talise has gone downhill for me in the last year so i was eager to try the spa at the Address Dubai mall. In short: best massage ever! The room was...

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Helpful?
Thank Kelly1814
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Kelly1814, We sincerely appreciate you sharing these gracious comments with fellow travelers. I am delighted to know that you were impressed by our Spa services, the therapists professionalism and above all the back massage that was rejuvenating. Looking forward to welcome you back very soon. Warm Regards Tinashe Muvavarirwa

Kuwait
Reviewed 28 August 2015 via mobile

It's located inside the largest mall in Dubai (so far) The Dubai Mall, it's very family friendly, they have a pool with life guards, they have a kids club which is complementary to hotel residents. Their gym and spa are amazing ! And I'm the mall you'll find the aquarium, cinemas, ice skating, Sega world, Kidzinia and all kinds of...

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Thank WJSQ8
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear WJSQ8 We are pleased to know that you were impressed by our hotel facilities, the proximity to the mall and the major attractions. Looking forward to welcome you back in the near future. Warm Regards Tinashe Muvavarirwa

Muscat Governorate, Oman
Reviewed 28 August 2015 via mobile

If your prime target is shopping then this hotel is the best!! Its almost inside Dubai mall and there is an elevator that takes you close to the hotel... If you will be traveling with children The hotel has a small kids club with some toys for children between 2-5 (my daughter is 1 and she enjoyed it!) also they...

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Helpful?
Thank waleedma
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear waleedma, Thank you for taking the time to share this constructive review with us. We have shared these comments with the team to take corrective measures for our continuous improvement. Nonetheless, I am excited to know that you enjoyed our facilities, the convenience to the mall, our new in room automation and above all the responsiveness of the team,...

Reviewed 27 August 2015 via mobile

Recently stayed at The Address Dubai Mall for 15 days. This is the second time we have stayed here and we absolutely love it here. Mr Manauwar Ali the concierge is ever so helpful and is always present whenever we stay here. The staff at The Address is extremely polite and helpful. Love staying here and will keep on coming...

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Helpful?
Thank Annie A
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Annie A, We are so thrilled and excited to read these motivating comments you shared with us. Thank you for recognizing Ali for his personalized service and for your continuous support. As our patron your feedback means a lot to us and we look forward to welcome you back very soon. Warm Regards Tinashe Muvavarirwa

Reviewed 27 August 2015

Excellent stay. We booked a Premier Room and felt more like a suite. Overall service was excellent - from checking in to obtaining information from the Concierge. Would definitely recommend to all planning a trip to Dubai

Review collected in partnership with The Address Hotels and Resorts
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Thank W L
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear wicowaikwanl, Thank you for choosing The Address Dubai Mall and for the time you have taken to share your feedback on Tripadvisor. We are so excited to read about the positive comments you have made on the hotel, It is very motivating to receive such comments. We look forward to welcome you back in the near future. Warm Regards...

Reviewed 23 August 2015

Very nice hotel. well located for business and shopping. in Dubai mall. excellent service and staff is very friendly. Special thanks to Mrs Hind at the reception who went out of her way to make my stay enjoyable.

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Helpful?
Thank Raja Z
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Raja Z We sincerely appreciate you sharing this wonderful review with us. I am glad Hind made your stay memorable, she will be so happy to read this review. Looking forward to welcome you back in the near future. Warm Regards Tinashe Muvavarirwa

Bournemouth, United Kingdom
Reviewed 22 August 2015

This is the third time I have stayed at this hotel and as usual it was wonderful. The reception area is dynamic, clean and welcoming. I spent most of my time in the Hotel at the Club Lounge. The staff in the Club Lounge are excellent, Maggie, Amina, Josephine, Huoria (spelling) and Zaika (spelling) are truly exceptional. Each one made...

Review collected in partnership with The Address Hotels and Resorts
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Thank Paul H
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Paul H, We are excited and thrilled to learn that you enjoyed your recent visit. Thank you for recognizing the Club Lounge team for their excellent service. They will be so humbled to read this review. Once again thank you for your continuous support, we truly appreciate your patronage. Looking forward to welcome you back very soon. Warm Regards...

Reviewed 21 August 2015 via mobile

The hotel's location is very convenient for shoppers and business people as it lies in the new heart of Dubai. The staff were very professional and friendly and attended to all my requests. I used the gym and it was very clean, attended by a properly trained PT with natural light coming in from the huge surrounding windows. AC was...

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Helpful?
Thank Hameed H
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Hameed H, Thank you for taking the time to share such wonderful feedback with us. We are delighted you enjoyed your visit and we look forward to welcome you back in the near future. Warm Regards Tinashe Muvavarirwa

Riyadh, Saudi Arabia
Reviewed 18 August 2015

i really enjoyed my last stay and always enjoy my staying in the hotel, especially the wonderful and warm hospitalaty while dealing with Mr. Aloysius Saldanha (Guest Service Manager), & Mr. Mehdi (Club Lounge Manager), and Mr. Muhammad Yousef (valet Supervisor) for all the professional and wonderfull level of service and communication with their guests. Thanks and you are my...

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Helpful?
Thank Faisal S
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Faisal S We are thrilled and excited to know that you enjoyed your recent visit at The Address Dubai Mall. Aloysius, Mehdi and Muhammad will be so pleased to read this recognition. They are indeed true legends and we are so proud to have such talent. Looking forward to welcome you back very soon. Warm Regards Tinashe Muvavarirwa

doha, Qatar
Reviewed 17 August 2015

i had problem with the hotel cleaneince and the assistance attitude that didn't have any experience in hospitality and how make the guest comfortable and happy even they didn't apologise in the first time then the manager try to solve my problem

Review collected in partnership with The Address Hotels and Resorts
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Thank Sarah Nasser K
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Sarah Nasser K, Thank you for taking the time to share this candid feedback with us. Our sincere apologies for the shortfalls in meeting your expectations, please know that it was not our intention. I have shared this feedback with my team to take corrective action to serve you better in future. Please do not hesitate to contact me...

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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Cabana
Cabana
Cuisines: Bar, European, Spanish
Karat
Karat
Cuisines: Cafe, Arabic, European
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Address Dubai Mall is a statement in style. Elegant and chic, this glamorous hotel offers guests a unique blend of traditional Arab hospitality in the most contemporary and cosmopolitan environment.Located at the heart of trendy Downtown Burj Dubai, overlooking the world’s tallest tower, Burj Dubai, and attached to the Dubai Mall, one of the largest shopping and entertainment destinations in the world, The Address Dubai Mall is always in vogue. ... more   less 

Additional Information about The Address Dubai Mall

Address: Financial Center Road | Mohammed Bin Rashid Boulevard, 3a, Dubai 31166, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: £256 - £570 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Address Dubai Mall 5*
Number of rooms: 244
Reservation Options:
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Also Known As:
The Address Dubai Mall Hotel Dubai
Hotel Style:
#30 Business Hotel in Dubai
#37 Romantic Hotel in Dubai
#73 Spa Hotel in Dubai
#75 Family Hotel in Dubai
#113 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from The Address Dubai Mall staff and other travellers.
17 questions
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Questions? Get answers from The Address Dubai Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are always have a great views.”
 of 5 bubbles L3624LYronm, 21 Mar 2017 | Read review
“two deluxe rooms”
 of 5 bubbles souda431, 20 Mar 2017 | Read review
“1. The air conditioning in the hall of the 15th floor hotel side was never on, therefore the hallway from the elevator to the rooms was always an unpleasant journey, hot and suffocating. 2. No hand and body lotion in my room, 1504, despite the fact it was a junior suite. 3. Jacuzzi did not work in the room. 4. Need bigger mats in the Gym for Yoga and Pilates, currently only the short mats are available in the Gym But overall it was a pleasant stay. ”
 of 5 bubbles Darapati, 14 Mar 2017 | Read review
“Use iGenie for all your needs. ”
 of 5 bubbles mari0jrs, 14 Mar 2017 | Read review
“Burg Kalifa View Recommended”
 of 5 bubbles 973suzanneg, 26 Feb 2017 | Read review
5 of 5