DoubleTree by Hilton Dubai M square Hotel & Residences
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DoubleTree by Hilton Dubai M square Hotel & Residences

Sheikh Khalifa Bin Zayed Street M Square Building, Al Mankhool, Dubai United Arab Emirates
Traveller (1063)
Royal Suite Bedroom
Room & Suite (149)
SunGlo M with Burj Khalifa View
Pool & Beach (32)

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About

4.5
#232 of 819 hotels in Dubai
4.7 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.7 of 5 bubbles
Value
A home of Hilton's Casual Luxury! In the heart of Dubai, standing next to Burjuman mall, DoubleTree by Hilton M Square is a perfect place for the stunning views of Burj Khalifa & Dubai Frame. The contemporary design inspired by "Industrial Chic" and state-of-the-art amenities makes the hotel a dream spot for every modern business traveler and an urban leisure enthusiast. The uniquely styled hotel brings you 458 keys of 303 Guest Rooms, 131 Apartments & 24 Suites with World-class five dining options & 24hr Business Center. All the Rooms & Suites boast stunning Dubai Downtown or Creek view through floor-to-ceiling windows and either bathtub or bathtub & rain shower, a minibar and an electric kettle55-inch HDTV and smart lighting system. Larte is the two-floored lobby café, where you can pair up freshly oven-baked patisserie with a wide range of European coffee and chocolate bars. Guest can enjoy an aquatic escape from the hustle and bustle by indulging in "Light & Healthy" recipes and enticing Mocktails while enjoying the temperature-controlled outdoor swimming pool and the dedicated children's pool on the mezzanine floor. Towels are provided at the poolside. Experience an exquisite gastronomic journey of seasonal fare with spices and fresh flavors at the Indian urban restaurant called The Spice Tree. SunGlo Lounge on 19th floor brings you a 360-degree view of Dubai's historical areas as well as breath-taking panoramas of the city's modern skyline. The menu offers refreshing salads, non-alcoholic Gin & Tonic and specialised ONE OF A KIND burgers. The gorgeous Menara Ballroom can welcome up to 400 guests indoor & 160 at the outdoor terrace. Menara Ballroom can be divided into 3 separate meeting rooms based on the size of your event, with a large pre-function area bathed in daylight. A fully-equipped 24-hour fitness center and massage treatment rooms are perfect for your energizing workout & relaxation. The hotel delivers an industry-leading standard of cleanliness and disinfection procedure called Hilton's CleanStay to help Hilton guests enjoy a cleaner and safer stay. Don't forget to check hotel's In-Room-Dining menu, which brings you Taste of Hilton 24hrs to your room. Dubai International Airport is only a 6km drive from the hotel. The metro station next to the hotel will keep you well connected throughout the city.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Patio
Kids stay free
Children's television networks
Valet parking
Wifi
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Soundproof rooms
Air purifier
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Minibar
Oven
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Sofa bed
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
City View
Languages Spoken
English, French, Russian, Spanish and 21 more
Hotel links
Special Offer:Hilton Honors Discount

Location

Sheikh Khalifa Bin Zayed Street M Square Building, Al Mankhool, Dubai United Arab Emirates
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 89 out of 100
89
Dubai Airport
Sharjah Airport
14.6 mi
See all flights
BurJuman
8 minDubai Metro
1,369Review32Q+A100Room tips

Reviews
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Detailed Reviews
Jovet 😊 wrote a review Sept 2023
Dubai, United Arab Emirates69 contributions6 helpful votes
+1
Hotel's Favourite
5.0 of 5 bubbles
As always, Double Tree Msquare has lived up on its name being the only 5-Star rated branch of Double Tree.

We booked 2 rooms with my officemates turned out friends to destress ourselves of the tiring month that has passed.

We were assisted by Ms. Srijana during our check in who managed to grant our request for atleast a room on the same floor, she managed to do her magic and was able get it, thank you so much, this is very convenient for us, no more traversing hallways and riding up and down the elevator. Thank you also to Ms. April for granting our late check out request making it more convenient for us to prep as we go.

A big thank you and a thumbs up for the staff of Spice Tree headed by Ms. Arjean and Ms. Reme, and to Shilpa, Victory and Anesu, for assisting us during our breakfast the following morning. They offer a wide variety of breakfast food options to choose from and the food is delicious and was made more sumptuous by the service extended by these wonderful people, they have assisted us with what we need and even had a little chit chat with us, asking us of how we find the ameneties and the service.. this little conversations with the guest makes the stay feel more homey and familiar, making the hotel really your home away from home.

Thank you also to the lifeguard on duty and bar tender on duty that time ( so sorry i missed to get your names 🙈, but it was from 9am till 12noon , 27 Aug 2023) thank guys for the wonderful assistance and the smoothie you have made.

Until our next destressing edition and hope we will see you soon again.

Thank you once again 😊
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shakirah Kabiine, Guest Services / Front Office at DoubleTree by Hilton Dubai M square Hotel & Residences
Responded 5 Sept 2023
Dear jovetb2020, Thank you for sharing your wonderful experience at with us! It's clear that you had an exceptional stay, and it's always heartwarming to hear such positive feedback. The efforts of Srijana and April to accommodate your requests and make your stay more convenient have been commended, and Your kind words for the Team at Spice Tree, including Arjean, Reme, Shilpa, Victory, and Anesu have been received with gratitude and a newfound motivation. Thank you for taking the time to express your appreciation, we are already looking forward to your next stay and hope your future visits with us are just as delightful. With warm regards, Shakirah Kabiine Guest Service Manager
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senaUk wrote a review Jan 2021
UK242 contributions147 helpful votes
5.0 of 5 bubbles
This is a brand new hotel, and some bits are still being finished. I'm sure that the rooftop pool will be a great asset when it's there for example. Staying this early on did have its benefits though. Whilst the hotel wasn't empty by any means, it was always easy to get the lifts, breakfast (a fantasic spread) was easy to navigate despite the need to be served from the buffet in covid times. Breakfast staff in particular were very friendly and attentive, but the same is true for the front desk staff, concierge staff and everyone I came into contact with.

I was staying in an apartment which was a really big space. Bedroom with large shower room, small but fully equipped kitchen, living space with dining table and desk, separate additional toilet, and a really big balcony. I was lucky enough to have one with a fantastic view of the downtown skyline a burj kalifa from the balcony.

Because the hotel is so new, there are a few snagging issues with the rooms. Mine had access to the balcony from both the living area and kitchen, but in both rooms the patio doors seemed to open at the wrong end. In the living room you had to edge around a large chair to gain access, and in the kitchen the opening end of the doors was at the end that was difficult to access due to the worktop. The plug sockets at the working area are flush with the desk meaning that if your laptop cable has a reinforced bit next to the plug as most do, you can't plug it in there. There are plenty of sockets dotted around though, and my cable stretched to one in the wall. The shower drain wasn't at the bottom of the sloped bit of floor, so a puddle stayed throughout the day. I'm sure these niggles will get sorted out however. I'm also not sure that full thought has been given to how people will use the kitchens. There is a full oven and casserole dishes for example, but no oven mitt or tea towel to allow you to remove something from the oven safely. I assume that if people do cook, it will be to microwave something from the Spinneys down the road, which had an excellent ready meal collection and deli counter. I would definitely recommend putting instructions for the microwave operation in the room. I couldn't work it out, and the person who came to help spent quite some time pushing buttons before he cracked it.

Anyway, you probably won't want to cook! The hotel has good food options, and I think that these are set to increase in due course. This is a dry hotel, but the Park Regis across the road has a number of restaurants and bars if you're after alcohol with your meal.

The hotel is well located between two metro stations, about 10 mins walk either side. A trip to downtown took about 10 minutes and cost 3 dirham. It's also a short taxi ride or 25 mins walk to the creek and Al Seef area.
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Date of stay: January 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: fantastic downtown views from some of the rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marina Kwasiborska, Guest Services / Front Office at DoubleTree by Hilton Dubai M square Hotel & Residences
Responded 25 Jan 2021
Dear SenaUK, Thank you for the valuable time to share your recent experience and information about our property. We are glad to know that we served you the right and made your stay comfortable. We expect to welcome you back to our hotel next time you travel to Dubai - please let us know if we can assist with booking and arrangements. Until the next time. With Warm Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team
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Jill McCaffrey wrote a review Feb 2021
Nairobi, Kenya18 contributions
+1
5.0 of 5 bubbles
This relatively new hotel is situated perfectly next to the über sleek Dubai Metro giving access to Downtown Dubai very easily.

The lobby is open and understatedly glamorous, with soft-glow bulbs and superb artistic installations and both the Reception and Concierge teams are cheerful and and abundantly helpful.

The Spice Tree restaurant serves a delightful array of international foods but has a very strong Indian theme that is simply divine! Executive Chef Gautam Sethi is very talented and can navigate dietary requirements with ease and confidence.

Our views from the fourteenth floor are of the whole of Downtown, with such architectural icons as the Dubai Frame and The Burj Khalifa in plain sight. The sunrise view is one to treasure as the buildings shimmer in the light of a new Arabian day.

Al Mankhool is a friendly area and has a plethora of convenient shops, take aways, pharmacies, supermarkets, department stores and the Burjuman Mall only a 2 minute walk away.

My family and I love to swim in the pool as the temperature is always perfect and the pool is very clean. I also like to use the gym facilities on the nineteenth floor while watching the Emirates flights taking off at the Airport in the distance.

Plainly, I couldn’t recommend this hotel more and I will continue to use it for all my Dubai city stays.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marina Kwasiborska, Guest Services / Front Office at DoubleTree by Hilton Dubai M square Hotel & Residences
Responded 26 Feb 2021
Dear Jillmccaffrey, We are delighted to receive review like your own and thankful for the valuable time to share your recent experience in our property. We are glad to know that we served you right and made your stay enjoyable. We had passed the information regarding our amazing Team Member to respective department heads and we can assure you it will not be left unnoticed as we strive to provide unforgettable services to our guests. We expect to welcome you back on all of your trips to Dubai and experience our hospitality over and over again! With Warm Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team
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autopilot01 wrote a review Oct 2021
Manchester, United Kingdom99 contributions69 helpful votes
3.0 of 5 bubbles
I feel really bad writing this 3 star review
This is a beautiful new hotel but the management have not got their act in gear.

Prospective guests please note this is a dry hotel as the owner will not allow alcohol. One member of staff said they were hoping to have alcohol soon but another said there was no chance.

As a lifetime diamond member we received a really nice room on the 19th floor, the same level as the executive lounge and rooftop pool.

Please note the executive lounge is closed and staff said it will not be open for some time.

That said we were given vouchers for a main meal in the lobby bar and 3 soft drinks each.
We asked for cans of san pelligrino out of the fridge but were told not available on the voucher which seems crazy as it is exactly the same price to buy as the coke, Fanta, ginger ale and sprite

Rooftop pool has 4 sun beds and about 15 very nice cabanas. Lifeguard who spent all day playing on his phone, said the cost would be AED50 for the day but if you ordered a smoothie off the board or indeed any food or drink it is charged to your room and AED50 is waived. Fair enough.

Ordered 2 smoothies. 30 minutes later advised they had no smoothies as no ingredients
Ordered grape spritzer and lemon frizzante off the menu. 15 mins later told they hadn’t got any. Offered orange juice or mango juice. Complained and guess what after the pool attendant lady spoke to f&b manager smoothie appeared.
Day 2. Exactly same thing happened. After 30 minutes we were told that actually the drinks for the pool on the 19th floor had to be delivered by hand from the lobby bar and they were too busy with a wedding to make them.
Lovely pool attendant lady again spoke to f& b manager and said that if they were not going to provide drinks upstairs they should remove the menu as she was constantly dealing with complaining clients
You guessed it - drinks then arrived

This could be a 5 star dry hotel but you really need to sort out these irritating issues
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marina Kwasiborska, Guest Services / Front Office at DoubleTree by Hilton Dubai M square Hotel & Residences
Responded 19 Oct 2021
Dear autopilot01, Thank you for taking the time to share your experience about your stay at our hotel. We are deeply saddened to learn that your stay with us was not up to your expectations. We sincerely appreciate your feedback and the details mentioned as they help us to improve the service and facilities in the hotel itself. Please provide us more information on dxbmk.fo@hilton.com so the same can be investigated and assisted on accordingly. We are always here to serve our valuable guests and at DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Warmest Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences
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AMT wrote a review Sept 2021
Dubai, United Arab Emirates8 contributions10 helpful votes
3.0 of 5 bubbles
The hotel has good ambience, the portrayal of Shk. Zayed at the entrance is very nice. The hotel and room colors are very striking and vibrant.

But we had the worst staff interaction ever from a staycation experience.
Elaborating on the same.

We stayed in Room No 435.
The list of bad interactions we had
Date - 23/09/2021
1. At 9.30 p.m we went down to the Cafe to have a coffee at Larte Cafe. I am a member of Entertainer, which is a mobile application which offers discounts on food & beverages. I have the offer of buy 01 beverage and get a beverage free at Larte Cafe in my entertainer package.
The staff says the offer can be redeemed only until 9.00 p.m.
This clause is not mentioned in the entertainer app nor in the menu card of the cafe.
We left without having a coffee.

24.09.2021
9.30 a.m
I make a call pressing ‘0’ from the in room telephone asking for 2 bottles of drinking water and 3 sets of tooth brush.
We didn’t get them.

9.45 a.m
Location - Spice Tree Restaurant
The restaurant is so understaffed, the staff isn’t bothered even to get us a vacant table.
Finally after running after couple of people we get a table.
No table service asking for Coffee or any drinks.

12.50 p.m
We wanted an extra laundry bag to carry our soiled clothes. I call up house keeping and tel my concern. I wait till 1.10 p.m and call house keeping again telling no one brought it. They lady answering the phone said she already send the same with someone. We are waiting and at 1.20 p.m i call the house keeping again, the same lady picks up the phone and says laundry bag belongs to some other division, so i said to bring any bag. We wait till 1.30 p.m and still no one from house keeping has brought the bags and we manage to stuff the soiled clothes to our small bag and checkout.

1.40 p.m
I gave the Valet Car receipt to the Hotel Valet, they said need to wait minimum of 15 minutes to bring the car up or pls go get the car ourself from basement. We went and took the car on own.

This is our worst staff interaction experience from a hotel. We do a hotel stay every 2 months and never ever experienced this kind of behavior even from a 3* Hotel.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: September 2021
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marina Kwasiborska, Guest Services / Front Office at DoubleTree by Hilton Dubai M square Hotel & Residences
Responded 19 Oct 2021
Dear anandmthomas, Thank you for taking the time to share your experience about your stay at our hotel. We are deeply saddened to learn that your stay with us was not up to your expectations. We sincerely appreciate your feedback and all the details mentioned as they help us to improve the service and facilities in the hotel itself. The points that you had mentioned were addressed by us on the email correspondence itself and rest assured corrective measures were taken on the same. We are always here to serve our valuable guests and at DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Warmest Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences
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Yulia S wrote a review Mar 2021
Abu Dhabi, United Arab Emirates164 contributions47 helpful votes
5.0 of 5 bubbles
We just came for the first time to experience a new hotel Doubletree M Square. I was so impressed with a warm welcome from a lady welcomed us Ms. Purity from Front Desk! She is just amazing been so attentive to details : recognise my loyalty with Hilton brand , allocated beautiful room according my preferences , guided about all hotel facilities , even later gave a courtesy call to re-confirm I feel comfortable and satisfied with service . She is definitely deserved high recognition from her Manager . Been a loyal Diamond guest for many years , we are always meeting a different staff , Purity was extremely helpful, friendly and professional in her role.
I would like to mention also Mr. Kishore Kumar and his Team for room cleanest and following all pandemic precautions. You will feel very safe and protected in such refresh, deep cleaned rooms . There is all amenities , which you might need !
We had a dinner in the cafe Latte , food was very delicious and service was up to very high standards. Nabina done a great job with her friendly smile and asking feedback about food satisfaction.
I will recommend this hotel for all my friends and colleagues!
Well done and keep it up for outstanding service , cozy atmosphere and great Team , who made it happen! Affordable luxury place !!!
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marina Kwasiborska, Guest Services / Front Office at DoubleTree by Hilton Dubai M square Hotel & Residences
Responded 27 Mar 2021
Dear 593Yulias, Thank you for the valuable time to share your recent experience in our property. We are glad to know that we served you right and made your stay comfortable. We highly value your loyalty to our brand and sincerely appreciate your feedback regarding the mentioned Team members and we can assure you that your wonderful words will not pass unnoticed. We expect to welcome you back to our hotel and yet again experience our hospitality! With Warm Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team
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roosterza wrote a review Feb 2022
London, United Kingdom1,269 contribution493 helpful votes
+1
5.0 of 5 bubbles
We stayed for 8 nights in February, and enjoyed every element of our stay. At arrival, we were warmly welcomed and given all information relevant to our stay.

We had one of the executive rooms on a high floor, and the views of Dubai were exquisite. The executive lounge was well run, with fantastic city views, and the adults-only swimming pool on the 19th floor was great (although we used the pool on the mezzanine level to avoid the high winds, and that was also quiet).

The staff in the Spice Tree took very good care of us at breakfast, acknowledging our request for vegan items every morning, and were very willing to talk us through all the vegan options on the buffet and to let us order a vegan item from the kitchen. Special mention of Reddy, who was always professional, remembered our preferences and gave excellent customer service. And also special mention of Remedios, who took great care to bring us our preferred coffee order every morning, without us needing to request it. That level of customer pre-emptive service and initiative from the Spice Tree team was excellent, and I hope is recognised and rewarded.

Our room was large, with floor to ceiling windows, and a beautifully designed bathroom with a large walk-in shower.

Combine this with easy access to a metro station (a 5 minute walk), and I would happily book this hotel again next time we're in Dubai, and also happily recommend it.
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Date of stay: February 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: If you can get a high room with a view, go for it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rejin Antony, Guest Services / Front Office at DoubleTree by Hilton Dubai M square Hotel & Residences
Responded 2 Mar 2022
Dear Roosterza, Thank you for the valuable time to share your recent experience in our property. We are glad to know that we served you right and made your stay with us a memorable experience. Your feedback regarding our precious Team Members was noted as well and it will be passed to respective Department Heads accordingly. We are certainly hoping to host you here with us soon and have you enjoying our property in its fullest! With Warm Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team
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Suresh wrote a review May 2021
44 contributions
+1
1.0 of 5 bubbles
In over 20 years as a diamond member and Hilton Loyalist, I have never come across a property that falls so far short of the standards of the Hilton name than the DoubleTree by Dubai M Square.

Despite being booked for 30 nights, I had to check out early, as even one night was unbearable.

From the minute you arrive the DoubleTree by Hilton Dubai M Square Hotel & Residences, one feels more like an unwelcome nuisance than a hotel guest.

As I got off at the hotel entrance at 6:30pm, 2 bell desk team members watched me struggle with my bags. Neither bothered to come out to offer help.

After dragging my 2 bags to the front desk, I was checked in by
the unwelcoming human robot Ms. Ash, who without any greeting reminded me that I was a nuisance.

As for the signature Doubletree cookie? Another no show.

As I realised she could not help with a human experience, I requested to speak to the duty manager who that day was Mr. Abas. I informed him of the experience I received so far. However, without an apology or we the characteristic “Make Things Right” Hilton promise, he demonstrated that the hotel rather not have guests.

Straight away without trying to make anything right, in annoyed voice, Mr Abad said they have already “done what they can” for Hilton diamond members for the day and could not do anything further for me.

Despite having booked for 30 nights, Mr Abas encouraged me to go look for alternative hotels outside the Hilton brand name if I wasn’t happy.

With the executive lounge shut, they compensated with a voucher for three cans of soda and a main course from a limited menu only available at the Larte casual dinning in the lobby. Another curious choice. Unfortunately the night passed slowly as the hotel offered no CNN, no BBC or any other English channels.

The coldest reception even at breakfast served at the Spice tree which is a start to a great day. Tables were filled previous guests plates uncleared. The tables that were clean had no cutlery. Omelette took 26 minutes to arrive burned and not fluffy even while it was being made by hotels own executive chef. No one was interested in making your day instead just there to push and complete their day.

Bottom line: this hotel regards its guests as a nuisance, HHonours members as a pest, and in Mr Abas’ case, encourages those seeking hospitality to go to other hotels.
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Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marina Kwasiborska, Guest Services / Front Office at DoubleTree by Hilton Dubai M square Hotel & Residences
Responded 18 Jun 2021
Dear Wanderer02596418703, Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. We assure you that we value you as our precious Diamond Member thus we hope that you will be able to give us a chance to rehabilitate on your possible next visit in our property. Kind Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team
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Guillaume wrote a review Dec 2020
Paris, France5 contributions3 helpful votes
5.0 of 5 bubbles
Warm welcome, the staff is very helpful, kind and facilitating everything for you (many thanks to Abdullah, Ishanku and Karim!). They can help you with everything you ask for (booking and negociating at good prices your activities, etc. ...).

The hotel location is ideal (10min by car/ taxi from Dubaï Mall), there is a good free parking available during your stay aswell.
The breakfast is EXCELLENT ! Many choices, various meals from different countries: everything is cooked on demand!

The rooms are very clean, spaceful and comfortable.

I totally recommand this new hotel and its team. If I were to come back to Dubaï, I would stay in this hotel once again!
Many thanks to the team!
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marina Kwasiborska, Guest Services / Front Office at DoubleTree by Hilton Dubai M square Hotel & Residences
Responded 25 Jan 2021
Dear Guco91, Thank you for the valuable time to share your recent experience while staying in our property. We are glad to know that we served you right and made your stay comfortable. Your feedback about our amazing Team Members was well received and passed to respective departments. We expect to welcome you back to our hotel anytime soon and experience our hospitality again! With Warm Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zinunula S wrote a review Feb 2022
7 contributions
+1
4.0 of 5 bubbles
This Hilton is by far the most amazing of all the branches me and my other half have stayed at. We live in London and have had various stays in London branches, as well as having travelled to many within Europe too.
No Hilton stay has been as splendid than the Dubai Double Tree in M Square.

We were greeted by the most welcoming gentlemen, named Jacob and Otim. We live in London but we are originally Ugandan and so were these lovely gentlemen too!
It was so lovely to be welcomed in our native language with friendly faces from our home country.
Jacob and Otim made sure our stay was to the utmost, and consistently went above and beyond everyday to make sure we feel at home.

We were also taken care of by a lovely lady named Piriti who kindly upgraded our room when our room was too cold for us. This was most gracious as we were in a double room and got upgraded to a suite room.

Lastly the restaurant was absolutely amazing food, as well as spectacular service from particular servers Subdash and Buddi. The Spice Tree Kitchen on the 1st floor served a wide range of cuisines mainly Indian, the chef came out himself to humbly introduce himself which we kindly appreciated, his name was Hemraj Dopra.

All throughout our stay the room cleaning, maintained by Promisa and Yogeshi was to the most perfect standard and they always made sure we had exactly what we needed.

All in all, this Hotel is a very well maintained establishment with the finest of staff and most amazing facilities. We loved it so much we checked each of our parents in too :) and they loved it just as much!

This is our new Dubai destination, we will most definitely be back again with certainty that we will be greeted with kind familiar faces :)

Chris & Z S
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rejin Antony, Guest Services / Front Office at DoubleTree by Hilton Dubai M square Hotel & Residences
Responded 13 Mar 2022
Dear Zinunulas, Thank you for the valuable time to share your recent experience in our property. We are glad to know that we served you right and made your stay with us a memorable experience. Your feedback regarding our precious Team Members was noted as well and it will be passed to respective Department Heads accordingly. We are certainly hoping to host you here with us soon and have you enjoying our property in its fullest! With Warm Regards, DoubleTree by Hilton Dubai M Square Hotel & Residences Team
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palimakar asked a question Dec 2023
Ahmednagar, Maharashtra17 contributions12 helpful votes
We are Senior Citizens, We require two interconnecting rooms , In which Category are they available Regards
Answer from Violetta Batyrova
Dear Valued Guest, Thank you for reaching out. We offer interconnecting rooms in the "Family Room" category. One room features a king-size bed, and the second room has twin beds.
Answer from Sheetal S
1 contribution
I am not sure about accommodating Adults but children they do provide 0-2 cot free, bed approx £26 per night. For children 3-17 bed for same price £26 per night. Maybe ring them directly about 3 adults in a room.
Answer from TheShis
Tel Aviv, Israel41,102 contributions5,180 helpful votes
The two pools are complimentary. The spa is chargable.
iopastore asked a question Apr 2023
Venice, Italy27 contributions26 helpful votes
Do you need to pay for sunbeds at the pools ?
Answer from Viehweger
Herisau, Switzerland10 contributions
Dear Sir, I used a single sun bed for a short period of time and was not invited to pay for it. With best regards Kai
Answer from JAMADAGNI T
45 contributions14 helpful votes
They serve variaty of Indian Food, Tasty. Idli Sambhar, Aloo Paratha, Gobi Paratha, Puri Bhaji, Chole Paratha. I stayed for 7 days and enjoyed different meals all days. Definitely you should go ahead with these property
ashish w wrote a tip May 2024
1 contribution
3.0 of 5 bubbles
"Valet service is very good ."
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darwin h wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Smiles and always try to help in peace, love and understanding"
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Debbie C wrote a tip Apr 2024
Worcester Park, United Kingdom123 contributions69 helpful votes
5.0 of 5 bubbles
"Great transport links, Burjaman metro station and buses close by and Big Bus stop outside station."
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Pathfinder12977 wrote a tip Apr 2024
6 contributions6 helpful votes
5.0 of 5 bubbles
"The buffet breakfast can improve a bit"
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desimomsg wrote a tip Apr 2024
Singapore, Singapore68 contributions5 helpful votes
4.0 of 5 bubbles
"Breakfast is worth the money but there are available food outlets at the mall. Try to get a room away from the main road."
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Not the right property for you?
There are more places to choose from in the Dubai area.
PRICE RANGE
£70 - £85 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiBur Dubai / Al Mankhool
NUMBER OF ROOMS
458
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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DOUBLETREE BY HILTON DUBAI M SQUARE HOTEL & RESIDENCES - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about DoubleTree by Hilton Dubai M square Hotel & Residences
Which popular attractions are close to DoubleTree by Hilton Dubai M square Hotel & Residences?
Nearby attractions include Anvio (0.2 miles), Brain Game Dubai (0.1 miles), and Burjuman Centre (0.3 miles).
What are some of the property amenities at DoubleTree by Hilton Dubai M square Hotel & Residences?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at DoubleTree by Hilton Dubai M square Hotel & Residences?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at DoubleTree by Hilton Dubai M square Hotel & Residences?
Guests can enjoy free breakfast, an on-site restaurant, and complimentary tea during their stay.
Is parking available at DoubleTree by Hilton Dubai M square Hotel & Residences?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Dubai M square Hotel & Residences?
Conveniently located restaurants include Nando's BurJuman, Amritsr Restaurant, and Rasoi Ghar Restaurant.
Are there opportunities to exercise at DoubleTree by Hilton Dubai M square Hotel & Residences?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does DoubleTree by Hilton Dubai M square Hotel & Residences have airport transportation?
Yes, DoubleTree by Hilton Dubai M square Hotel & Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree by Hilton Dubai M square Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Dubai M square Hotel & Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Dubai M square Hotel & Residences?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
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