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Shangri-La Hotel, Dubai

779 reviews
#19 of 561 Hotels in Dubai
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Traveller (468)
Room & Suite (486)
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Overview
  • Excellent82%
  • Very good13%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(50 reviews)
“dunes cafe”(31 reviews)
“burj khalifa”(81 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from Shangri-La Hotel, Dubai
Special Offer: Bed, Breakfast & Spa
Hotel deals
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Reviews (779)Write a Review
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All reviewshorizon clubdunes cafeburj khalifaultra loungeshang palacechi spavietnamese restaurantpersonal trainerhealth clubreception teamamazing stayon sheikh zayed roadspecial thanksdeluxe roomexcellent hotelan upgradehotel facilities
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1 - 5 of 648 reviews
Reviewed 2 days ago

My stay here was absolutely amazing. The staff here will go out of their way to make sure that your stay is wonderful . The rooms are very comfortable and clean with great views as well. Front desk and concierge is always helpful and ensure...More

1  Thank nallin47
Response from Nicolas C, Manager at Shangri-La Hotel, DubaiResponded yesterday

Dear Nallin47, Thank you for taking your time to write and share your experience with us on TripAdvisor. We are delighted to read your excellent feedback on our hotel services and facilities. Your comments are great encouragement for us to continue our commitment to service...More

Hotel's Favourite
Reviewed 2 June 2017

Having been to Dubai a lot, but never having stayed here before, I was looking forward to my visit. Safe to say that I wasn't disappointed. The hotel is excellent and I could not fault it: - We requested, and were given, a great room...More

14  Thank DoubleDLedge
Response from Nicolas C, Manager at Shangri-La Hotel, DubaiResponded 6 June 2017

Dear DoubleDLEdge, Thank you for your feedback on Trip Advisor. As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are delighted to hear that you had a wonderful experience whilst staying with us. It is our...More

Reviewed 2 days ago

Excellent hotel, good location close to Dubai Mall and Burj Kalifa with a shuttle every hour for free; staff extremely kind and a fantastic breakfast; pool amazing but we had no time to enjoy; rooms quite large and good wi-fi.More

Thank sollaci
Response from Nicolas C, Manager at Shangri-La Hotel, DubaiResponded yesterday

Dear Sollaci, Thank you for taking your precious time to write and share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. Your positive comments about our service...More

Reviewed 2 days ago via mobile

What I like about Ahmed soliman is that he knows how to motivate me,he makes each of my training sessions challenging but rewarding. I would have no hesitation in recommending him as your personal trainer!More

Thank Virginie C
Response from Nicolas C, Manager at Shangri-La Hotel, DubaiResponded yesterday

Dear Virginie C, Thank you for taking your precious time to write and share your experience with us. We aim to delight and provide all our guests with the top standards of service and quality product. Your positive comments about our colleagues are thoroughly appreciated....More

Reviewed 3 days ago

On arrival we opted to upgrade to the Horizon Club and we were not disappointed. The hospitality and service provided by the team in the Horizon Lounge was excellent. It was an oasis in an otherwise busy city. All the ample food available was tasty...More

Thank cherryBournemouth
Response from Nicolas C, Manager at Shangri-La Hotel, DubaiResponded yesterday

Dear VherryBournemouth, I would like to thank you for your continuous patronage at the Shangri-La Hotel, Dubai and for your excellent rating that you have posted on TripAdvisor. We continuously strive to ensure we will always delight our valuable guests such as you itself with...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$160 - US$568 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Dubai
#18 Luxury Hotel in Dubai
#26 Romantic Hotel in Dubai
#32 Family Hotel in Dubai
#61 Business Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$160 - US$568 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Dubai
#18 Luxury Hotel in Dubai
#26 Romantic Hotel in Dubai
#32 Family Hotel in Dubai
#61 Business Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (468)
Room & Suite (486)
Dining (92)
Pool & Beach (60)
Hotel & Grounds (380)
Bathroom (17)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Jaleh S
9 January 2018|
AnswerShow all 5 answers
Response from Ajay C | Reviewed this property |
50% but you can request them if rooms are empty you can be lucky to save some
1
Vote
Glasnaz
3 January 2018|
AnswerShow all 8 answers
Response from Nicolas C | Property representative |
Dear Glasnaz, Kindly be inform that we do have complimentary to the following areas: (starts at ~ Kite Beach (start at 08.00am) ~ Zero Gravity(start at 08.00am) ~ Dubai Mall (start at 10:00am) Whilst, we do have bus... More
1
Vote
Vincent C
28 December 2017|
Answer
Response from Nicolas C | Property representative |
Dear Vincent C, Thank you for your inquiry. Please note that the baby sitting charges are as follows: - Up to two children the rate is AED 30 per hour 06:00am to 23:00pm and AED 40 per hour from 23:00 pm to 06:00 am... More
0
Votes
Room Tips
"Horizon sea view is worth the extra."
Read review
"As high as possible"
Read review
"join the Horizon Club and request the concierge floor"
Read review
"ask for a room starting at 29 th (out of 42) floor with a view on the famous building Burj Khalifa, simply..."
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