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Shangri-La Hotel, Dubai

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#66 of 545 Hotels in Dubai
Certificate of Excellence
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Shangri-La Hotel, Dubai
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1,948 Reviews from our TripAdvisor Community

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Showing 1,652: English reviews
Manila, Philippines
Reviewed yesterday NEWvia mobile

Had a wonderful dining experiencd at Dunes Cafe. Servers Ahmad, Silyu, Davit, Anvar and Su were all so friendly and accomodating. I would also like to commend the Concierge, Ronel for touring us around, up to the 42nd floor! The view was AMAZING! We will surely come back, next time we'll be checking-in this great hotel!

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Helpful?
Thank CARLAAREYES
Worksop, United Kingdom
Reviewed 2 days ago NEWvia mobile

Our first stay at a shangri-la. Very impressed. Our room was spacious and well designed and in good condition. The club lounge was also nice and we used it every day. Would happily stay here again and will use this chain in the future.

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Helpful?
Thank TravellingToothPuller
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear TravellingToothPuller, Thank you for taking the time to share your feedback. It is appreciated to hear that you found your stay positive and enjoyed the Horizon Club services. It is always rewarding to receive positive words from our guests. We look forward to welcoming you back to Shangri-La Hotel, Dubai on your next visit. With best regards, Gerhard Hecker,...

Blaricum
Reviewed 2 days ago NEWvia mobile

Frequent visitor of this place but not sure if I come back. Check in after midnight is really a disaster. After long haul flight you want to hit the pillow asap, instead check in alltogether took 30 minutes. Any questions during stay it also seemed front desk is understaffed while security is almost at every corner present. I would recommend...

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Thank g w
Skopje, Macedonia
Reviewed 5 days ago NEW

Nice hotel,great location, close to Burj Khalifa and big malls but you have to go with taxi.Big apartment(we were 8 people),with kitchen that need update but it is no important because we don't need it.Wery friendly and helpful staff.They organise Desert Tour for us and it was perfect.We had a lider driver and I am sorry that can't remember his...

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Helpful?
Thank Biljka59
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Biljka59, Thank you very much for posting your review on TripAdvisor. We are glad to hear that you had a wonderful experience whilst staying with us. Thank you for your positive feedback about our hotel facilities and colleagues, I’m sure our team will be inspired by your kind words. We look forward to welcoming you back to Shangri-La Hotel,...

Reviewed 5 days ago NEW

Second time staying here and still my first choice for a central hotel in Dubai. Minutes from Dubai Mall/Fountains/Burj etc. Lovely outdoor pool area and the most fantastic breakfast. Had a city view this time which was better than the ocean view as you get a view of the Burj. Huge, comfortable rooms with the usual excellent Shangri-La service. I...

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Helpful?
Thank Chrisstore
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Chrisstore, Thank you for taking the time to share your experience. It is appreciated to hear that you found your stay positive and enjoyed the facilities, food variety and spectacular Burj Khalifa view. It is always rewarding to receive positive comments from our guests. We look forward to welcoming you back to Shangri-La Hotel, Dubai in not too distant...

London, United Kingdom
Reviewed 6 days ago NEW

I would like to thank Mitch form the front desk. She was so helpful and she gave us an amazing room with amazing views to match.She also managed to arrange a birthday cake for my sister. Nice touch Mitch. Thank you

Review collected in partnership with shangri-la.com
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Helpful?
Thank d0n07
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear d0n07, Thank you very much for posting your review on TripAdvisor. We are glad to hear that you had a wonderful experience whilst staying with us. Thank you for your positive feedback about our hotel facilities and colleague Mitch, I’m sure she will be inspired by your kind words. We look forward to welcoming you back to Shangri-La Hotel,...

Cape Town, South Africa
Reviewed 6 days ago NEW

I recently stayed at this Hotel with my wife and 2 kids aged 8 and 11. The hotel staff was kind enough to place to sing;e beds in the room so that it could accommodate us in one room. The room itself is absolutely huge and the bathroom is so spacious it could be the size of another room. Stayed...

Review collected in partnership with shangri-la.com
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Helpful?
Thank sayedz2017
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Sayedz2017, Thank you very much for your feedback. We are happy to read that you enjoyed your stay with us and the fantastic view from the Horizon Club Floor. We are delighted to hear of your positive feedback about our service and facilities. As we strive to perfect our guest's experience, it will be my pleasure to share your...

Dubai, United Arab Emirates
Reviewed 1 week ago

After having spent more than 3 years in Dubai, visiting the outdoor pool area of the Shangri-La made me experience the greatest angle of Dubai's skyline like never before. Usually this area is not easily accessible for walk-ins, but as lucky as I was - I met Esmael Ali Kamale, the lobby ambassador at the entrance hall, who welcomed me...

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Thank yvegue
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Yvegue, Thank you for your feedback on Trip Advisor. We are delighted to learn of your pleasant stay with us and it was certainly our pleasure to take care of you. It is always rewarding for our staff to receive thoughtful comments from our guests and I have passed on your kind words to the team, especially to Esmael....

Singapore, Singapore
Reviewed 1 week ago via mobile

We stayed at 40th which has awesome view of Dubai skyline from the room. Also don't miss to view fantastic skyline above the cloud from 42nd floor. Nice location, awesome view and convenient to visit Dubai mall via shuttle bus.

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Helpful?
Thank nagalli
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Nagalli, Thank you for taking the time to share your feedback on TripAdvisor. We are very happy to hear of your positive experience during your recent visit to the hotel and enjoyed with the spectacular view from Horizon Club. We look forward to welcoming you back to Shangri-La Hotel, Dubai in not too distant future. With best regards, Gerhard...

London, United Kingdom
Reviewed 1 week ago

First and foremost - the breakfast spread. The breakfast experience here was one of the best I have had, the array of food from a plethora of cuisines was just amazing, there is something for everyone. The rooms were very clean as were the bathrooms.

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Helpful?
Thank Noreen S
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Noreen S, We are delighted to receive your remarks with regard to our hotel’s service and facilities. Your comment about food during breakfast is also very much appreciated. We look forward to welcoming you back to the Shangri-La Hotel, Dubai in the near future. With best regards, Gerhard Hecker, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: £138 - £613 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Priceline and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#47 Spa Hotel in Dubai
#61 Business Hotel in Dubai
#63 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Dubai staff and other travellers.
41 questions
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Questions? Get answers from Shangri-La Hotel, Dubai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you are big company take corner apartment”
 of 5 bubbles Biljka59, 19 Jan 2017 | Read review
“Go to the rooftop for the view!”
 of 5 bubbles Chuck40Traveler, 15 Jan 2017 | Read review
“We enjoyed our room on the 35th floor facing the the Burj Khalifa.”
 of 5 bubbles christinep665, 10 Jan 2017 | Read review
“Burj Khalifa View, non-smoking (if preferred)”
 of 5 bubbles Cassandra095, 9 Jan 2017 | Read review
“ask for high room”
 of 5 bubbles ScottW153, 31 Dec 2016 | Read review
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