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Shangri-La Hotel, Dubai

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#81 of 543 Hotels in Dubai
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Shangri-La Hotel, Dubai
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1,841 Reviews from our TripAdvisor Community

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Showing 1,558: English reviews
London, United Kingdom
Reviewed yesterday NEW

We love the Shangri la Singapore and choose loyalty, the size of the hotel, and its amenities over glitzier-appearing properties. And we loved it! Why? The Horizon Club itself is small and intimate with cheerful, personalized and can-do service for the breakfast and evening Happy Hour. Our "room" was a one bedroom suite on floor 37 with those views everyone...

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Helpful?
Thank 19Markham
Hull
Reviewed yesterday NEW

Absolutely amazing hotel, the staff are superb especially the pool managed by Ahmed Soliman who made sure I was satisfied every single day i spent in the pool area. Great location also DEFINITLEY RECOMMEND :)

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3Thank Misslau
Reviewed 2 days ago NEWvia mobile

I really like to spend the day by the pool or enjoy the facilities of the SPA in Shangri-La Hotel. The staff is very friendly and great. You feel very welcome there. The manager from the SPA, Ahmed, is very friendly, positive and professional. The pool area is very nice and the SPA has very nice treatments. Joyce

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3Thank joyjoytraveller
Dubai
Reviewed 2 days ago NEWvia mobile

Visited Shangrila Hotel Dubai after renovation, amazing new look :)) the chosen colors suits the hotel perfectly. Gold , blue and gray !! What a great match. Staff are super friendly and very accommodating all the time. Thanks for the new look to our favorite place and wish you all the best.

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4Thank Abusooed
Beverley
Reviewed 3 days ago NEW

The hotel and its staff are faultless. We have travelled the world and this is by the far the best hotel we have stayed in. Particular thanks to the rRoom Director who acted swiftly in changing our room because of a road noise problem. Also many thanks to the regular guy at the outside front entrance, his customer service was...

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2Thank mkirb
Reviewed 3 days ago NEWvia mobile

One of the best 5 star hotel in Dubai, perfect location near by Dubai mall , 3 min walking to metro station & 15 min from airport. Very nice rooms with breathtaking view of Burj Khalifa , staff are very friendly & nice housekeeping , reception & restaurants staff.

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3Thank dady007
Dubai, United Arab Emirates
Reviewed 3 days ago NEWvia mobile

Me and my wife we visited the SPA at Shangri La Hotel for a deep tissue massage and for a facial. The experience was simply amazing from the moment we booked all along the whole experience. Both masseuses were great and highly recommended. Tony N

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2Thank Toyito
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Toyito, Thank you for taking the time to share your comments on Trip Advisor. We are delighted that you had a wonderful experience during your visit in our Spa and your recommendation is highly appreciated. Our heartfelt gratitude for your patronage and we look forward to your next visit at Shangri-La Hotel, Dubai. With warm regards, Gerhard Hecker, General...

Reviewed 3 days ago NEWvia mobile

A very nice hotel in a very good location in the heart of dubai near metro station near dubai mall and mall of the emirates perfect gym & spa facilities staff are so friendly specially ahmed soliman very nice person i recommend that hotel for all my friends

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2Thank Mohammad H
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Mohammad H, I would like to thank you for taking your time to write a review in TripAdvisor. We are truly delighted to read your comments whilst your stay with us. It is our pleasure to take care of you. It is always rewarding for our Gym and Spa colleagues, special mention to Ahmed Soliman, to receive thoughtful comments...

Canada
Reviewed 4 days ago NEWvia mobile

Had a great 2 night stay. The staff was very professional and the room extremely comfortable and everything smelled so great. The icandy bar was a great place to have a drink overlooking the Burj Khalifa. Recommended.

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1Thank alsisi
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Alsisi, We would like to thank you for your time posting your review. We are delighted to have you stay with us. It is good to know that you enjoyed hotel’s service and facilities. We look forward to welcoming you back on your next visit to Dubai. With best regards, Gerhard Hecker, General Manager

London, United Kingdom
Reviewed 4 days ago NEW

I have stayed in 15 shangri la hotel on business and annual holiday all over the world there service is there key to success and I will return to them soon . Be under no illusion Dubai hotel is not up to par and the manger need retaining to what service is

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Thank hotel5192

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: £135 - £547 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Priceline, Odigeo, Travelocity and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#55 Spa Hotel in Dubai
#61 Business Hotel in Dubai
#77 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Dubai staff and other travellers.
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Questions? Get answers from Shangri-La Hotel, Dubai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go with a Horizon Club reservation. All such rooms include great amenities.”
 of 5 bubbles 19Markham, 6 Dec 2016 | Read review
“Our room with its views of the Burj Khalifa skyline was very beautiful at night”
 of 5 bubbles 667desireeh, 25 Nov 2016 | Read review
“get a room that is high floor to have better view of the sea”
 of 5 bubbles cyqaey, 22 Nov 2016 | Read review
“Spacious rooms with an excellent view”
 of 5 bubbles snaseem, 20 Nov 2016 | Read review
“City view has outstanding view”
 of 5 bubbles 466kakik, 17 Nov 2016 | Read review
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