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Grand Excelsior Hotel Deira

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774 Reviews from our TripAdvisor Community

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Showing 644: English reviews
Derby
Reviewed 3 days ago NEW

Stayed here late November , got an early check by 4 hours which was good after an overnight flight , staff very helpful , rooms very large ,meals in restaurant very good , bar niteclub next door , drinks expensive but you should know this before you arrive in Dubai, happy hour helps though ! 1k to metro stop or...

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Helpful?
Thank EurotravellerDerby
Horley, United Kingdom
Reviewed 4 days ago NEW

Just got back from here , hotel great ,food great ,staff excellent very helpful and always there when you needed them, can not wait to go back .the drinks can be very dear so always buy them at the happy hour as they are half price .

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Helpful?
Thank geoffjlee
Nairobi, Kenya
Reviewed 5 days ago NEW

Spacious rooms, good customer service, okay breakfast (almost the same day in day in could do with more variety) some off putting odor near the lift and in the room carpet. Rooms are a bit old and could do with some upgrade. Close proximity to malls and amenities.

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Helpful?
Thank kathymg829
Nairobi, Kenya
Reviewed 1 week ago

We arrived at night and the reception staff received us warmly with a glass of juice and the check-in process was quite smooth. I stayed in a double room which is quite spacious and clean. The Wifi is quite good in all locations. There is a Gym and swimming pool too. However, the cups in my room were not well...

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Helpful?
Thank christinek658
Waterlooville, United Kingdom
Reviewed 2 weeks ago via mobile

I arrived from the airport in prompt fashion even though the taxi overcharged me by about 15aed The reception was busy so they ushered me to a seat and brought me a cool fruit juice which was nice. Once it had cleared I was checked in efficiently and with helpful staff who explained all I needed to know plus advised...

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Helpful?
Thank Jeff G
birmingham
Reviewed 2 weeks ago via mobile

I stayed before in this hotel when it was Sheraton I loved it every time I stayed so when I visited this time I found few things changed . First service is not as fantastic as its use to be . Guest first policy is no longer in practice as staff are too busy carrying out their daily task and...

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Helpful?
Thank BirminghamTaz
Egypt
Reviewed 3 weeks ago via mobile

Is very clean and clear hotel Nearly for every thing Metro Night clubs Food Shop And comfortable People is very nice And stafe working very well Ready for do any thing u want You will happy if you stayed in this hotel

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Thank OsamaEldardiry
Reviewed 3 weeks ago via mobile

Pros -Grand looking -Nice rooms -Clean -Impressive features -Not too expensive -Good enough location -Two showers (???) -Pleasant Staff Cons -There's a bloody con man working as a concierge in the lobby! -Pool area is tiny -(some) Desk staff are morons -Good location but immediate area is run down and in the middle of a sand flatland -Poor breakfast -(many)...

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Helpful?
Thank WhirlDLeewise
Abu Dhabi, United Arab Emirates
Reviewed 4 weeks ago

I have stayed at the hotel over 2 months, stay was comfortable in term of services and staff, except the disturb at the night because of the nights clubs at the hotel, property is old and need to be renovated specially the furniture, but its really staff are amazing specially Abazer the manger on reception always handling all problem perfectly....

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Helpful?
Thank mkad2016
Bengaluru, India
Reviewed 4 weeks ago via mobile

I didn't stay at this hotel, it just my visit so I can't judge better go with other reviews. Receiving ,Service and maintains is good food for me it just "OK", if you like to eat spicy definitely this is no the place to dine.

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Helpful?
Thank tejztj
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear tejztj, Thank you for your honest review on your recent stay as our guest at the Grand Excelsior Hotel Deira. We appreciate your candidness in feedback on the product, services and quality and receive it professionally. We hope to have another opportunity to be of service to you again. Kind regards, The Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: £59 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
TripAdvisor is proud to partner with Agoda, Hotels.com, Asiatravel.com Holdings and Travelocity so you can book your Grand Excelsior Hotel Deira reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#180 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
32 questions
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Mashhad, Iran

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like looking at airplanes get room 452”
 of 5 bubbles geoffjlee, 7 Dec 2016 | Read review
“Make sure you ask for rooms at the front of the hotel (Roadside)”
 of 5 bubbles NicholasM17, 17 Oct 2016 | Read review
“situated in the centre and very convenient place”
 of 5 bubbles 921ramr, 25 Sep 2016 | Read review
“Centrally located !!!”
 of 5 bubbles Cool-atul00, 27 Aug 2016 | Read review
“Take non smoking room but not the side where Iranian night club area”
 of 5 bubbles Sunimal68, 26 Aug 2016 | Read review
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