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Kempinski Hotel Mall of the Emirates

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#35 of 544 Hotels in Dubai
Certificate of Excellence
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Kempinski Hotel Mall of the Emirates
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1,342 Reviews from our TripAdvisor Community

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Showing 1,095: English reviews
Mahe Island, Seychelles
2 reviews
Reviewed 2 days ago NEW

My likes I have been upgraded from the standard room to a deluxe suite which has an awasome view Nice and comfy atmosphere spacious. Hightech service through the Ipad in regards to room service The bathroom is amazing shame could not enjoy the bathtub though :( Dislike The wall is thin could hear all the tantrums next door Laundry service... More 

Helpful?
Thank augustlelion
1 review
Reviewed 3 days ago NEW via mobile

We came to the kempinski hotel and hotel staff was so nice food was delicious and Aspen chalet was supper and staff in the resturent was professional hotel lobby was good decorated and valet service was also good. My family is coming back soon to kempinski

Helpful?
Thank Mohsin I
Jeddah, Saudi Arabia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

We had a wonderful stay. Convenient location, good service, very clean room and comfortable bed. The only thing that bothered us is that the housekeeping staff sometimes just open the door in unexpected times to check the minibar or to give the complimentary dates. They did knock once then just opened the door! Otherwise everything was good and the breakfast... More 

Helpful?
Thank Bera09
Perth
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 days ago NEW

Unique concept in Dubai where any great thing is possible. The quality service you receive is what you expect from Kempinski. Consistently good and they know exactly what you want. The Aspen Chalet is impeccably appointed and modern luxury at its peak. Cannot beat the combination of the luxury and its closeness to the shopping mall.

Helpful?
Thank Mariko S
Qatar
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

I was anticipating my visit to Kempinski MOE for the longest time. They say first impression is the best impression - we did not get the very best of treatment at the reception - it was highly disappointing. We were staying at the Aspen Chalet, and were dropped off there, and left to ourselves. No one accompanied us or was... More 

Helpful?
Thank Khansa A
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Khansa A, Thank you for taking the time to share your feedback on TripAdvisor following your stay at the Kempinski Hotel Mall of the Emirates. Your invaluable feedback is important to ensure that we continually deliver the ultimate experience the Kempinski Hotel Mall of the Emirates is renowned for and exceed your expectations for future visits. I have noted... More 

Leesburg, Florida
1 review
Reviewed 6 days ago NEW

This hotel was fantastic. The staff was very polite. The concierge recommended and arranged all our tours. Rooms were cleaned very promptly. The location was excellent. The Mall of Emirates that was attached to the hotel was very convenient for both shopping and eating. I would definitely stay here the next time I'm in Dubai.

Helpful?
Thank dslifco
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear dslifco, Thank you for choosing to stay with us on your recent trip to Dubai and I am delighted that you enjoyed your overall experience with us. I'm happy to know that the recommendations from our concierge team were helpful for you to explore Dubai. It is much appreciate that you shared your recent experience via TripAdvisor, we all... More 

London
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 week ago NEW via mobile

Stayed here for a few nights and honestly couldn't faulty the hotel or staff. I will be staying here again I'm sure! There is so much attention to detail! The staff are lovely, it's exactly what you would expect from a five star! Perfect for those that love to shop!

Helpful?
Thank Jen P
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Jen P, Thank you for taking the time to share your feedback and pictures on TripAdvisor following your recent trip to Dubai and stay at the Kempinski Hotel Mall of the Emirates. Your complimenting remarks regarding your experience, our services and specifically your comments about your overall stay were indeed great to read. My colleagues take great pride in... More 

Level Contributor
2 reviews
Reviewed 1 week ago via mobile

The hotel was great in Service, location, reception, rooms. Just cross the reception to enter one of the best shopping malls in UAE, mall of the Emirates. Something I didn't like which is the long way to get to Sheikh Zayed road even though the hotel is located on this street (no direct exit to the street).

Helpful?
Thank Abdulrahman A
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Abdulrahman A, Thank you for taking the time to share your feedback and picture on TripAdvisor following your recent trip to Dubai and stay at the Kempinski Hotel Mall of the Emirates. We are delighted that you enjoyed the facilities and surroundings at our hotel. Your positive feedback has also been shared with the team as this will motivate... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

We stayed there for 3 nights, it has great location with a gate to emirates mall, receptionist was friendly and their room services is great. Our room was deluxe suite, we booked using. Booking and they had the option of pay at the property. When we was checking in, the price was over whats in the website, and they said... More 

Helpful?
Thank Moza .
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Moza, Thank you for taking the time to share your feedback on TripAdvisor following your recent visit to the Kempinski Hotel Mall of the Emirates. It was a Pleasure to welcome you in our property. Your invaluable feedback is important to ensure that we continually deliver the ultimate experience the Kempinski Hotel Mall of the Emirates is renowned for,... More 

Alexandria, Egypt
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

The hotel was exceptional from moment you enter. the room was well quipped, modern and has everything you need. the food quality was extraordinary with various selections. Best thing: the gym was amazing with a very professional and friendly stuff. a special thanks to Zara for her assistance during workouts :) never forget Emil for the fat burning workouts. i... More 

Helpful?
Thank kemo2022
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear kemo2022, I am delighted that you enjoyed your stay with us and truly appreciate that you shared your pleasant and memorable encounters on Tripadvisor. All of my colleagues especially Emil and Zara were absolutely thrilled when reading your feedback and we all look forward to welcoming you back at Kempinski Hotel Mall of the Emirates Our Housekeeping and security... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
With its ideal location next to Mall of the Emirates, this hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 520 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets - and not to forget the world's first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy. ... more   less 

Additional Information about Kempinski Hotel Mall of the Emirates

Address: Sheikh Zayed Road, Al Barsha | Attached to Mall of the Emirates, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: £194 - £774 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Mall of the Emirates 5*
Number of rooms: 393
Reservation Options:
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Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai
Hotel Style:
#27 Spa Hotel in Dubai
#35 Luxury Hotel in Dubai
#39 Romantic Hotel in Dubai
#46 Business Hotel in Dubai
#59 Family Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Kempinski Hotel Mall of the Emirates staff and other travellers.
9 questions
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Tehran
1 month ago
1 month ago
Tehran
Summerville, South Carolina
over a year ago
Zurich, Switzerland
over a year ago

See all questions (9)

Questions? Get answers from Kempinski Hotel Mall of the Emirates staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose grand delux”
 of 5 bubbles kemo2022, 23 Nov 2016 | Read review
“Rooms which have view on the Sky Dubai”
 of 5 bubbles FaisalA538, 19 Nov 2016 | Read review
“if it is under your budget go for the Aspen Ski Chalet”
  • another complimentary treats
 of 5 bubbles 791adhamm, 12 Nov 2016 | Read review
“beautiful rooms”
 of 5 bubbles nk986, 8 Nov 2016 | Read review
“Don't take rooms at the back of the hotel as you will be looking at the Ski slope.”
 of 5 bubbles 637berto, 1 Nov 2016 | Read review
5 of 5
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