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The Palace Downtown Dubai

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The Palace Downtown Dubai
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2,348 Reviews from our TripAdvisor Community

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Showing 1,728: English reviews
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Dubai, United Arab Emirates
Reviewed 6 days ago NEW

A wonderful hotel with an awesome staff; starting with our check in, concierge service particularly Maria, the restaurant service and just the friendliness of everyone here at this hotel!! This is our second stay here and it never disappoints!!

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Helpful?
Thank jfabrizio221
David S, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear jfabrizio221, It is always extremely encouraging to receive such positive feedback especially from our returning guests. Thank you for sharing your wonderful comments and for the recognition of our Team, especially Maria. :) The entire team is already looking forward to welcoming you back very soon for yet another wonderful experience… Warm regards, David Simon – Hotel Manager

Ras Al Khaimah, United Arab Emirates
Reviewed 6 days ago NEW

one of the best stays among all of Dubai's hotels, we booked our room upon arrival which was almost at midnight, Staff were welcoming and friendly, we were escorted to our rooms on the third floor, the room has a big glass door on the hotel canal, everything was so clean. I'm defiantly going back

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1Thank mhalkim
Hopkins, Minnesota, United States
Reviewed 6 days ago NEW

Want the height of luxury while enjoying old Arabian style architecture? You can find it in the heart of Dubai. Across the dancing fountains from the Burj Khalifa, this hotel is perfect for your stay. It is connected to the old Souq and Dubai mall.

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1Thank Alexis N
Reviewed 1 week ago

Possibly my favourite hotel ever! The staff were so friendly, atmosphere was so nice and relaxed, everything was so clean and well thought through. Had a great view of the fountains and the Burj Khalifa from our room, was just excellent. Can't wait to go back.

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1Thank pinacoladapeach
New York
Reviewed 1 week ago via mobile

We stayed at the Palace downtown Dubai for 3 nights for our honeymoon. After having been lucky enough to enjoy some world class hotels, I must say this hotel easily ranks in my top two. Fantastic hotel staff and service level, the junior suite is gorgeous (with a view on the Dubai fountain) and it is very conveniently located at...

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Thank STPHNDRKSN
David S, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear STPHNDRKSN, Our sincere congratulations once again and thank you for choosing to stay with us on such a special occasion. :) Your feedback is so rewarding, being one of your “top two” Hotels in the world is definitely something to be proud of! Your recognition of the team is also very much appreciated… We look forward to welcoming you...

Al Ain, United Arab Emirates
Reviewed 1 week ago

Reception Desk offers some juice and Arabic Coffee and guides us to our suite. Room was beautiful decoration and very clean and Even balacony was cozy and relaxing. The hotel breakfast buffet was my favorite spot to start the day.

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1Thank 325yousefa
Reviewed 1 week ago via mobile

Richard is a very nice waiter. And the food also very nice . It is pretty. And I like it . The music also very nice . It is a nice experience . And next time I will try again . The view is beautiful. I can see the music fountain.

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Thank Yanma_19
David S, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Yanma_19 Thank you for taking the time to share your experience with our fellow TripAdvisor Readers! I was pleased to read that you enjoyed your stay with us, especially our views and services. I have congratulated Richard for his exemplary performance and the entire ‘Palace family’ is looking forward to welcoming you back in the near future! Warm regards,...

Brisbane, Australia
Reviewed 1 week ago

I use the hotel regularly for the swimming pool and the spa. The facilities are excellent. From the Valet park to the luxurious surrounds its a paradise in Dubai! The staff are super friendly with Rasheed and others at the Spa reception and Eugene and others in the Spa taking care of your every need. In addition to this the...

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2Thank Sanjay255068
Aalsmeer, The Netherlands
Reviewed 2 weeks ago

The Hotel has a lot of features and services which are over expectation. Location is perfect for any trip reasons. The Hotel has a lot of difference open and provate space where any location can be romantic or perfect for business.

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1Thank FRANCO482
Reviewed 2 weeks ago via mobile

I love the palace hotel. The classiest hotel in Dubai. Even had my wedding in the hotel. When i want to smoke shisha, i always go to Ewan at the palace and ask for a guy named Farhat. He really takes care of his customers.

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2Thank Keem00
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Keem00, Thank you so much for the recognition! It is so rewarding when receiving special feedback from our returning guests, thank you for sharing! I have congratulated Mr. Farhat for his exemplary performance. :) We’ll be looking forward to welcoming you back soon for yet another wonderful experience at The Palace! Warm regards, Fabrice Ducry – General Manager

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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
Food & drink at the hotel
Ewaan
Ewaan
Cuisines: Indian, Lebanese, Mediterranean, Sushi, European, Middle Eastern
Asado
Asado
Cuisines: Steakhouse, Latin, Argentinian, South American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 

Additional Information about The Palace Downtown Dubai

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: £229 - £671 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#15 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from The Palace Downtown Dubai staff and other travellers.
44 questions
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Questions? Get answers from The Palace Downtown Dubai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with the fountain view”
 of 5 bubbles pinacoladapeach, 16 Feb 2017 | Read review
“Great Spa and incredible food”
 of 5 bubbles Sanjay255068, 11 Feb 2017 | Read review
“Nothing to note”
 of 5 bubbles FRANCO482, 9 Feb 2017 | Read review
“Canal view”
 of 5 bubbles khadijas589, 8 Feb 2017 | Read review
“Excellent and very comfortable!”
 of 5 bubbles 622summerd, 4 Feb 2017 | Read review
5 of 5