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Palace Downtown

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Palace Downtown
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2,473 Reviews from our TripAdvisor Community

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Showing 1,826: English reviews
Plmouth
Reviewed 25 February 2015

Our third stay at The Palace-and once again perfect! A warm welcome at the entrance and check in was quick and hassle free. As our rooms were not quite ready we were treated to some welcome refreshments on the balcony overlooking the pool. Once we had our room keys we were not disappointed. We took the room overlooking the lake...

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Helpful?
Thank Lizzyplymouth
Fabrice D, General Manager at Palace Downtown, responded to this review

Dear Lizzyplymouth, Thank you so much for sharing your experience with us on TripAdvisor. What a pleasure to read your review and see that you had fantastic time while staying with us for the third time! I am proud to read your recognition of my Team and their efforts to make you feel comfortable. I am glad that you got...

Hong Kong, China
Reviewed 25 February 2015 via mobile

things were great when they worked well. then one night both my wife and I had diarrhea after a dinner at thiptara, and we skipped breakfast the subsequent morning due to rude service at ewaan, the staff became only exasperating after they heard about them. please go beyond lip service, it's not ok for me to pay for what your...

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1Thank Joseph G
Fabrice D, General Manager at Palace Downtown, responded to this review

Dear Joseph G, Thank you so much for sharing your experience with us. It is with deep regret that I read that you felt uncomfortable after your dinner at Thiptara. I really do hope that you feel better now. After reading your comments, the team felt greatly disappointed as their genuine and daily commitment to excellence was not felt during...

abudhabi
Reviewed 24 February 2015 via mobile

Just checked in to this hotel . I staied in room 519. The hotel in good location with Burj Khalifa view. Good resturants inside the hotel. Also Souq Albahar is near by as shopping plaza with many Cafes and resturant. Dubai mall is 10 minutes walking. This is good hotel for family and business. Does not fit well for honymooners...

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Thank reedx2000
Fabrice D, General Manager at Palace Downtown, responded to this review

Dear reedx2000, Thank you for sharing your experience here with us on TripAdvisor. I was delighted to know that you enjoyed your stay here at The Palace. Our team is always committed to providing our guests the best service. I do apologize as I read that the House Keeping team may have failed to replenish your bathroom amenities. Please be...

Dubai, United Arab Emirates
Reviewed 23 February 2015

As a writer, I am constantly looking for the perfect location to work from. There needs to be the right lighting with the perfect inspirational music (phenomenal live violin playing on Wednesdays), ambiance and of course, the right nibbles (the best grape leaves and fattoush in the Downtown area) to munch on. Well, The Palace Downtown has succeeded in surpassing...

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Thank bsayne2014
Fabrice D, General Manager at Palace Downtown, responded to this review

Dear bsayne2014, I was overwhelmed with happiness after reading your review. I am so happy to read that we have been successful in establishing that emotional connect with you. Our team here is committed to excellence and providing our guests with the best service and I was so delighted to read that you experienced this during your stay. Every detail...

Riyadh, Saudi Arabia
Reviewed 23 February 2015

For luxury or intimate times it is one of the best in Dubai. However, for business is not suitable as the lights in the rooms are on the dimmer side. The atmosphere is just Amazing in the hotel and what is near it. As the hotel right near Souk Al Bahar you will feel the same atmosphere as both of...

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2Thank MJYami
Fabrice D, General Manager at Palace Downtown, responded to this review

Dear MJYami, Thank you so much for your review. The Palace is a resort in the middle of the city and provides a nice romantic escape for couples. The hotel's look and feel is warm and nice and provides for a perfect romantic retreat for couples. We are very fortunate to have some of the best views and I was...

London, United Kingdom
Reviewed 22 February 2015

If you want to stay in a hotel that has a bit of Middle Eastern charm and character, then the Palace Downtown Dubai is the one to choose. The hotel is stunning, rooms are a very good size and the hotel smells wonderful. I went into a number of different hotels during my stay and I was pleased I had...

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2Thank Helen C
Fabrice D, General Manager at Palace Downtown, responded to this review

Dear Helen C, What a pleasure to read your review and see that you had fantastic time while staying with us! I am proud to read your recognition of my Team and their efforts to make you feel comfortable. We will look forward to providing you with another memorable experience in not too distant future! General Manager Fabrice Ducry

Albufeira, Portugal
Reviewed 20 February 2015

My family and I stayed 5 nights at this beautiful and charming Hotel very recently ! From the check-in until our check-out : simply perfect ! Staff are very professional but yet very friendly and smiley, making one feel at home instantly. Their uniforms are absolutely smart. We experienced excursions via the Hotel car and driver and must say it...

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2Thank Regina L
Fabrice D, General Manager at Palace Downtown, responded to this review

Dear Regina L, Thank you so much for such a wonderful review of The Palace. I was delighted to read that you enjoyed your stay from start to the end. Our entire team is committed to excellence and always try and go out of their way to assist our guests. Mr. Mukhtar is one of our most experience team members...

Sweden
Reviewed 19 February 2015

great and helpull staff! The location and the atmosphere is har to find Downtown. this hotel has all what need Breakfast variety good and a must the is the fresh juices Gym and spa area clean and fresh

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3Thank EMESSO
Fabrice D, General Manager at Palace Downtown, responded to this review

Dear EMESSO, Thank you so much for sharing such a wonderful review with us on TripAdvisor. It is true that the hotel's tranquil atmosphere provides for an excellent retreat. I'm glad that you had a pleasant stay at The Palace and look forward to welcoming you very soon! General Manager, Fabrice Ducry

McLean, Virginia
Reviewed 18 February 2015

We stayed at The Palace Downtown to begin a recent vacation. It was our first time there and we thought the service was very efficient and genuine. We flew overnight and they were able to give us a room upon arrival that morning which was very helpful. The room was very good with modern amenities and a great view of...

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1Thank Pmanio
Fabrice D, General Manager at Palace Downtown, responded to this review

Dear Pmanio, I am glad to read your review and I totally agree that there is no other hotel so close to the fountains as The Palace Downtown, Dubai that would give you the feeling as if they are performing exclusively for you. Thank you for your appreciation of our staff to make your stay memorable! We will definitely be...

Reviewed 17 February 2015

Dubai is very busy and this cute hotel is a little resort , within walking distance of dubai mall, and overlooking the famous fountain show . Rooms are spacious and all have little balconies. A little gem of a hotel, very well managed and great service

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Thank reviewermen
Fabrice D, General Manager at Palace Downtown, responded to this review

Dear reviewermen, Thank you so much for sharing your experience here with us on TripAdvisor. The Palace does make for a peaceful haven from the bustling city. Our team always tries to make our guest's stay special. I was happy to read that you experienced this while your stay. I hope to welcome you back again soon at The Palace....

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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Palace Downtown staff and other travellers.
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Questions? Get answers from Palace Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the Ac was not working properly ”
basmahs2014, 21 Apr 2017 | Read review
“Stay as you are.”
kerryh836, 19 Apr 2017 | Read review
“We were on the second floor and had a great view of the pool and lake!”
KJD112, 18 Apr 2017 | Read review
“All rooms are great.”
see_the_world_by_50, 18 Apr 2017 | Read review
“fountain view rooms. Junior suite with large wrap around balcony had high solid wall so you could not see over unless standing up.”
Adder26, 12 Apr 2017 | Read review
5 of 5