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Crowne Plaza Dubai Festival City

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Crowne Plaza Dubai Festival City
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1,428 Reviews from our TripAdvisor Community

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Showing 1,217: English reviews
A TripAdvisor Member
Level Contributor
18 reviews
17 hotel reviews
4 helpful votes
Reviewed yesterday NEWvia mobile

I stayed in this hotel for the first time this December 2016 for a business stay of two days and it was a true beautiful surprise for me. Very professional staff, with excellent customer service; I would like to very specifically thank Ashraf from front desk, who made this stay amazingly welcoming, and made me willing to come back. Un...

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Helpful?
Thank A TripAdvisor Member
Reviewed 3 days ago NEWvia mobile

It is one of the best hotel in my travels.Reception is well qualified and very helpful because our reservation was wrong but he upgraded our room with one hour delay without any payment.The staff are so polite and kind.Our breakfast was served in anise restaurant at intercontinental hotel near the hotel because some sports team are in our hotel and...

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Helpful?
Thank Fariba B
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Fariba B Thank you for taking the time to share your feedback. I am delighted to read your wonderful review and very pleased to know that we are one of your favorite hotels. We take great pride in delivering exceptional service to our guests and I'm truly grateful that our hard work and efforts don’t go unnoticed. Thank you...

Reviewed 4 days ago NEW

Arrived at Hotel about midnight, staff very friendly, got upgraded to a beautiful room with view of the creek, relaxing day with beautiful sunshine, in the evening dined at the best Belgium Pub I have been in outside Belgium, live music, great food and super beers.

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Helpful?
Thank Peter C
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Peter C Thank you for taking the time to share your feedback on our website. I am delighted to read your wonderful review and very pleased to know that we are one of your favorite hotels. We take great pride in delivering exceptional service to our guests and I'm truly grateful that our hard work and efforts don’t go...

Hong Kong, China
Reviewed 1 week ago via mobile

Very efficient but has a very cold lobby area feel The welcome drink voucher is difficult to use. You have to buy something to get a freebee! Local bar next door is good and Allows room charge Concierge service is good

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Helpful?
Thank Dkkeeling
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Dkkeeling Thank you for your nice comment We are delighted to receive your feedback for your recent stay with us and would like to thank you for your loyalty. We look forward to welcome you back once again at Crowne Plaza Dubai Festival City Sincerely, Nabil Youssef

Munich, Germany
Reviewed 1 week ago

Rooms are nice. Use to have an Exec room with Creek view. Housekeeping is excellent and the service is absolutely fine. Only the food is mediocre. I stayed 2 weeks but after 4 days I gave up. Always the same stuff, unhealthy, walking buffet. Bit more creativity would be nice. But creativity is a thing hard to find in Dubai...

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1Thank Habibi67
IHGDFCExecOffice, Hotel Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear "Habibi67" Thank you for your feedback and for staying with us for 2 weeks, we will certainly look into your feedback about the food choices as they are certainly valid especially for guests staying as long as you did. I will extend your comments to the house keeping team as well as the other teams who will be happy...

Grand Junction, Colorado
Reviewed 1 week ago

This quite new hotel is located right next to a large mall less than 10 minutes from the airport. Rooms were extremely nice and spacious. Excellent Belgian pub in the hotel and many restaurant choices in the mall next door.

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1Thank JPStarr
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear JPStarr Thank you for taking the time sharing your experience with us here in Tripadvisor I am delighted with your fantastic review of our hotel. It is a pleasure to know that our guests leave our hotel happy and satisfied with our services. Thank you once again and looking forward to welcome you back. Sincerely, Nabil Youssef

Reviewed 2 weeks ago via mobile

Nice hotel but away from city center. Clean. Breakfast was very good. Pool looks nice but I did not try it. I had a conference at festival city and that's why I stayed there. Overall very good stay . Rooms are a bit hot despite air conditioner

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Thank ahmed s
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear ahmed s Thank you for choosing to stay with us We are delighted with your great review of our hotel. It is a pleasure to know that our guests leave our hotel happy and satisfied with our services. Thank you once again and looking forward to welcome you back. Sincerely, Nabil Youssef

Beirut, Lebanon
Reviewed 2 weeks ago

I stayed for 4 nights and it was a very good stay. The room was spacious and clean and room service was excellent. The breakfast was excellent and my kids really enjoyed the pool of the intercontinental since Crowne Plaza's was deep for them. The only negative thing was at check-in when the lady at the front desk insisted on...

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Helpful?
1Thank Carroulah
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Carroulah Thank you for taking the time to share your feedback on our website. I am delighted to read your wonderful review and very pleased to know that we are one of your favorite hotels. We take great pride in delivering exceptional service to our guests and I'm truly grateful that our hard work and efforts don’t go unnoticed....

Scotland
Reviewed 2 weeks ago via mobile

Stayed here for a couple of nights to break our journey to Japan. Hotel is very close to the airport which was very convenient. We arrived very early in the morning, however, we were able to get into our room straight away which was brilliant and the man on reception was very pleasant. The room was very nice and spacious...

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Helpful?
1Thank LDS009
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear LDS009 Thank you for taking the time to complete our guest satisfaction survey and for sharing your valuable feedback on our website. We are delighted to know that our team’s hospitality created a pleasant experience during your stay with us. It is always a pleasure to know that the team's service is recognized and admired by our guests. We...

colombo
Reviewed 2 weeks ago via mobile

We stayed 4 nights at this hotel in an executive room with a view of the creek. We checked in at around 2 am, and the formalities were courteously and expeditiously finished, and we were ushered to our room on the 9th floor. The creek at night is a soothing sight, and if lucky, one can catch the sun going...

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Helpful?
Thank scooter051
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear scooter051 Thank you so much for taking the time to complete our guest satisfaction survey and for sharing your feedback on our website. We are delighted to receive your feedback for your recent stay with us and would like to thank you for your loyalty. It is rewarding to know that you feel “at home” and safe during every...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 

Additional Information about Crowne Plaza Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: £128 - £300 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Odigeo, Travelocity, IHG and Priceline so you can book your Crowne Plaza Dubai Festival City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#27 Spa Hotel in Dubai
#34 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dubai Festival City staff and other travellers.
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Questions? Get answers from Crowne Plaza Dubai Festival City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for Creek view. Nice view of the Dubai skyline!”
 of 5 bubbles Habibi67, 3 Dec 2016 | Read review
“Rooms facing the Dubai Creek have an excellent view of sunset and New Dubai”
  • View of Dubai Creek + New Dubai in the background
 of 5 bubbles Dangoh, 17 Nov 2016 | Read review
“Both Sea and pool view rooms are the best”
 of 5 bubbles oabouseada, 14 Nov 2016 | Read review
“Get rooms on high floor with city view”
 of 5 bubbles scubadiver10001, 14 Nov 2016 | Read review
“Creek View”
 of 5 bubbles 194carlh, 10 Nov 2016 | Read review
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