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Sheraton Ann Arbor Hotel

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Sheraton Ann Arbor Hotel
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342 Reviews from our TripAdvisor Community

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Showing 337: English reviews
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Southport, CT
Reviewed 2 days ago NEWvia mobile

Easy to find hotel, not close to anywhere so need a car to get around. Nice large lobby with fireplace and biz area in the middle. Check in was easy. Has compact gym that meets needs open 24 hours. Room was large and quiet. I was able to get it on first floor near the gym as requested. It was...

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Helpful?
Thank elaine3Southport
Center
Reviewed 1 week ago

It's an ok-Sheraton, not particularly new, but with fresh rooms. The conference facility is particularly nice -and the catering deserves a special mention. You may criticize the bar/restaurant, not truly displaying an attractive menù. Also, the pool is particularly small -a hot tub sort of. It's overall fine.

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Thank Hedin
Reviewed 2 weeks ago via mobile

The bedroom had feather pillows even though I had requested a feather free room through SPG. This gave me allergies and ruined my day. After that, they promised to change the bedsheets and pillows when I left the room. When I came back, the bedsheets and pillow were thrown on the desk and the bed was not made. I don't...

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1Thank Zain S
Ortonville, Michigan
Reviewed 3 weeks ago via mobile

Stayed here recently on business and although the room was great- clean, quiet, roomy with a very comfy bed, the front desk staff had no training. They were friendly enough but had no clue what they were doing. Breakfast was fine but my shoes were sticking to the floor because it was so sticky. Saw a guest scooping to taste...

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Helpful?
Thank Sue S
blbyres, Guest Relations Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Sue S; I am so sorry to hear that your recent experience with us seems to have gone hill as your stay went on. I will certainly share and use your comments as a training opportunity for our associates and hope that you will return to see that we have learned. We appreciate the opportunity to improve our weaknesses...

Grand Rapids, Michigan
Reviewed 4 weeks ago via mobile

I stayed here over the weekend with my husband. Got to the room which was hot like 77 degrees like really?! First thing I noticed was dust on the wardrobe cabinet they cleaned half way and I guess gave up. We got a king bed which was way to soft pillows sucked. The tv dresser had a glass table on...

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Helpful?
Thank Purelifetravelers
blbyres, Guest Relations Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear PurelifeTravelers; Thank you for letting us know that your recent experience with us was less than satisfactory. It seems that we failed on multiple levels and I cannot express how sincerely disappointing that is. I will personally share your comments with the entire staff of our hotel. We will take severe steps for re-training and counseling. We value your...

Saint Paul, Minnesota
Reviewed 18 January 2017 via mobile

Just a short stay but I found hotel staff to be helpful and friendly and room clean and comfortable. Nice room service menu although the garden salad was missing many of the ingredients like eggs and red onion.

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Helpful?
Thank OnTheMoveMN
Reviewed 4 January 2017 via mobile

Our family went to Ann Arbor for a couple nights to visit U of M. Our check in was great and we were upgraded to club level, which was amazing and our kids loved. They enjoyed lounging in the club lounge and being able to relax on the couch and watch tv while enjoying the snacks. The pool was nice...

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Helpful?
Thank Mspicer342
blbyres, Guest Relations Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Mspicer342; We are so pleased to learn that you truly enjoyed your recent stay at the Sheraton in Ann Arbor. We appreciate the feedback and look forward to your next stay with us! Best Regards, Susan General Manager

Milwaukee, Wisconsin
Reviewed 30 December 2016 via mobile

My family really enjoyed our stay. My 8, 5 & 3 year old really enjoyed the hotel amenities. My Starwood Gold status allowed the kids to experience the red carpet welcome, access to the club lounge (aka "snack room"), and enjoy a wonderful breakfast buffet. They also loved the pool and hot tub areas. The hotel staff was wonderful and...

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Helpful?
Thank laweber28
blbyres, Guest Relations Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Laweber28; Thank you for taking the time to leave us your positive gift of feedback. It is our pleasure to have you as our guests! Please let us know the next time that you will be in Ann Arbor. Best Regards, Susan General Manager

Farmington Hills, Michigan
Reviewed 29 December 2016

I was booking a block of rooms and a brunch for my wedding. They treated me poorly from day one. We liked the hotel and the location, so we signed the contract. After we signed they sent a confidential customer survey. I filled it out and stated my displeasure with the service and treatment. Two days later they cancelled my...

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Helpful?
Thank stbaskin
blbyres, Guest Relations Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Mr. Baskin; Thank you for taking the time to leave us a review regarding your recent experience with the Sheraton Ann Arbor sales team. We are truly sorry for your disappointment and wish you all the best with your wedding and your new venue. Best Regards, Susan Sereno General Manager

Chicago, Illinois
Reviewed 17 December 2016

This hotel is a bit nicer than your standard Sheraton. It had large, quiet rooms and a nice lobby to do some work in or take business calls. The hotel is very accessible to the main places to visit in Ann Arbor including the campus. I would stay here again next time I visit.

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Helpful?
Thank letsgofire

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome! The Sheraton Ann Arbor invites you to experience unparalleled service and accommodations while exploring Ann Arbor, Michigan. ... more   less 

Additional Information about Sheraton Ann Arbor Hotel

Address: 3200 Boardwalk, Ann Arbor, MI 48108 (Formerly Four Points by Sheraton - Ann Arbor)
Region: United States > Michigan > Ann Arbor
Price Range: £94 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ann Arbor Hotel 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Sheraton Ann Arbor Hotel Michigan
Four Points Ann Arbor
Ann Arbor Four Points
Ann Arbor Sheraton
Hotel Style:
#1 Green Hotel in Ann Arbor
#10 Family Hotel in Ann Arbor
#12 Business Hotel in Ann Arbor
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Questions & Answers

Questions? Get answers from Sheraton Ann Arbor Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you're considering a suite check prices for 2 rooms instead”
 of 5 bubbles sampchicago, 27 Jun 2016 | Read review
“Get a King room, preferable on the Club Floor if you want quiet comfort”
 of 5 bubbles Q2336GSangelac, 14 Jun 2016 | Read review
“upper floors are quieter”
 of 5 bubbles kco357, 30 Apr 2016 | Read review
“Pay for the club level, the benefits outweigh the costs!”
 of 5 bubbles rracosky, 13 Jan 2016 | Read review
“It’s not in an area where the views are good but if you are a club member the lounge floor is great”
 of 5 bubbles amybY7093QW, 24 Dec 2015 | Read review
5 of 5