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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
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99 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
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Showing 97: English reviews
Toledo, Ohio
Reviewed 4 March 2014

I'm not one to complain and I have never left a hotel due to the conditions found there, but this hotel was terrible. From the front desk clerk smelling like weed and jumping over the counter to help us to the feces in the toilet in our room... The first room we were given was filthy and apparently had never...

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Helpful?
2Thank Talitha S
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. The room conditions you described are not acceptable and I sincerely apologize for your experience. I will be meeting with our housekeeping staff to ensure your experience is not repeated. As well, I am sorry to hear that our staff did not attend to your...

Reviewed 3 March 2014

I have never been soooo discussed & hurt with people since since my husbands accident. Stayed at a your hotel last night February 23, 2014 sidewalks full of snow & ice. Thank goodness there were two guest outside that were able to help me to get my husband on sidewalk since the handicap ramps where full of ice and snow....

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Helpful?
1Thank Queenie1012
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that the walkways were not completely cleared. I will be meeting with our staff to ensure this does not happen in the future. Guest safety is a top priority of ours and we will be sure to take the appropriate actions so that your...

Middleburg Heights, Ohio
Reviewed 17 January 2014

I would like to extend my sincere gratitude to all of the front desk staff. They were very friendly and helpful during my stay there. The hotel is in a great location next to the Briarwood Mall in Ann Arbor. It is a clean place to reside or stay as your home away from home. Thank you to all of...

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Helpful?
Thank Sheryl T
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Sheryl - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our front desk staff was friendly and helpful. Providing outstanding customer service is one of our top priorities and I am pleased that we met that goal. Thank you for choosing Extended Stay Hotels. We hope to see you...

Ann Arbor, Michigan
Reviewed 11 January 2014

Call first, no email is effective as person to person, all they can do for you they will regardless of who you are. So enjoy your visit in beautiful Ann Arbor, Michigan. I went outside in the below freezing weather to help shovel snow around the parking lot, I like to give back to those whom treat and respect me....

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Helpful?
1Thank TampatoAnnArbor
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you for your great review of our property. I'm so pleased to hear that we were able to establish a "home away from home" during your stay. The staff and I truly enjoy having you visit our hotel and are so glad that we could make your time away from home that much better. We look forward to welcoming...

Davison, Michigan
Reviewed 6 January 2014

We stayed here for NYE as we booked late and nothing was left. I was nervous as Extended Stays don't have the best reputation but we were so pleasantly surprised! The staff was super friendly, upbeat and helpful and the room was very clean! This is a great hotel for the money!

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1Thank Anne C
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Anne - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your your room and our staff's friendly service. It was a pleasure having you stay with us for NYE and we look forward to seeing you again, should your travels bring you back to our area.

Denver, Colorado
Reviewed 28 September 2013

I stayed there for 10 nights, it's a big&clean place. There're a big clean bed, a big TV, a simple kitchen (include microwave and some cookers),an AC/heater and a big bathroom as well. The staffs were nice and helpful. The location of the place is really great. Tt is accessible to anywhere around, bus station and shopping mall are both...

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Helpful?
1Thank RichardChung
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Richard - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we provided clean, comfortable, spacious accommodations for you and that you enjoyed our convenient location and grab-and-go breakfast. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our...

Bengaluru, India
Reviewed 28 September 2013

I reached this hotel at around 1:00 AM in the morning, since the flight was delayed. I had to knock of the glass door of the main entrance - to enter the hotel. The receptionist told me, that there was some report of burglary in the adjacent area - hence this was a precaution for safety. I appreciated the hotel...

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3Thank durgasankar
Saint Louis, Missouri
Reviewed 22 September 2013

I stayed at this Hell Hole for 7 weeks from May - July. This is the dirtiest hotel I have ever stayed in! My floors were only vacuumed twice and it was never dusted, I have the pictures to prove it. I also had beer taken out of my fridge. The only employ that even cares about the customers or...

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Helpful?
2Thank Karen B
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Karen - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our staff did not attend to your needs properly and that the level of cleanliness throughout our hotel did not meet your expectations. To make sure these issues do not happen again, I am going to coach my staff...

Reviewed 15 September 2013 via mobile

Took over 30 minutes to check in... The poor hotel clerk Had a very hard time with the computer Had to restart it several times......with Check in complete. The room upon arrival was great smell good...room temperature nice warm 68 degrees..And everything its proper place and clean .... I will highly recommend this establishment for any length of stay. A+...

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Helpful?
Thank PandaTimer
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you for your great review of our property. I'm so pleased to hear that your room was clean and comfortable. I also apologize that there were computer errors and that it took longer than usual for check-in; we are looking into the functionality of our computer system. Still, I am happy to read that your overall stay was enjoyable....

Ann Arbor, Michigan
Reviewed 3 September 2013

The staff was excellent, called me Sir a lot and asked if everything was okay, met the head maintenance man and we chatted for half an hour, friendly people, lovely location, Hilton near by, Banks and Restaurants, room was the best outside the one I stayed in DC but it cost me $150.00 dollars a night, where this one is...

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Helpful?
1Thank TampatoAnnArbor
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that everyone treated you with the respect that you deserve. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

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Amenities

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
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Questions & Answers

Questions? Get answers from Extended Stay America - Detroit - Ann Arbor - Briarwood Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Budget Quality”
 of 5 bubbles Goetloub, 19 Sep 2016 | Read review
“Rooms facing the expressway are going to hear expressway noises (duh)”
 of 5 bubbles maxh100, 2 Sep 2016 | Read review
“right by mall with lots of restaurants”
 of 5 bubbles TruckDriverFritz, 24 Mar 2016 | Read review
“Hotel is located next to a busy interstate so request a room on the other side of the building if you are sensitive to noise from cars.”
 of 5 bubbles traveler389389389, 9 Nov 2015 | Read review
“If you need or are given an ADA accessible room, expect much less living space and no sofabed or closet to accommodate the larger bathroom.”
 of 5 bubbles lewislhar, 28 Jul 2014 | Read review
5 of 5