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The Westin Xiamen

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Traveller (620)
Room & Suite (208)
Dining (58)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Westin Xiamen is strategically located in the central business district, offering spectacular views of the scenic Yundang Lake, the lush Xianyue Mountains as well as the bustling and vibrant cityscape of Xiamen. As part of a lifestyle development within a unique open spaced city complex, the hotel's excellent location ensures that renewal is only a casual walk within the cinema, art centre, museum, exhibition halls, retail shopping and multiple purpose sport centers nearby. The hotel is just 15 minutes by car to the Gaoqi International Airport, and the city's business areas as well as local attractions, such as the Xiamen International Convention Centre, or the famous cafe street, Haiwan Park, Gulangyu are all easily accessible within 15 minutes from the hotel.At Westin, guests are eligible to join Make a Green Choice for conserving environment. For each night you deline housekeeping get SPG Starpoints awarded at checkout.The hotel also takes care of the guests with other services like Concierge, Business Center, and Gift Shop. Careful attention is paid to the most important elements of their stay to make sure the guests feel better than when they arrived.The Westin Xiamen is invested by Xiamen Iport Group and Xiamen Fliport Hotel Group, and managed by Westin Hotels & Resorts, part of Starwood Hotels & Resorts Worldwide, Inc.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
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592Reviews
745Photos
4Q+A
55Room tips
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Popular mentions
They open at 630. No cook for eggs. Nothing hot till 7. Very grateful i had a 8am departure. Good thing you can go to 2nd floor main restaurant that opens at 6. Highly suggested. However it's close to cny and I didn't want to deal with loud screaming kids or loud Chinese
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Response from Westin X, General Manager at The Westin Xiamen
Responded 4 weeks ago
Dear kakelly2164, Thank you for having selected The Westin Xiamen for your recent stay in Xiamen. My team and I are here to provide each of our guest with our best possible services, I have noticed form your feedback that you experienced some problems and I would like to take the opportunity to apologize for the shortcomings you had mention, not providing the desired service level expectation is not the Westin way and certainly not our way either. I will certainly take each point and look into it and have corrective action taken as appropriate with my Kitchen and Westin Club. Dear kakelly2164 thank you for having spent your time at our hotel and I hope that besides the issues you did experienced you still will give us a change in future to stay with us again should travel bring you back to Xaimen , your feedback will help us to improve our hotel and services in the meantime. With my best regards from Xiamen, Uwe Guemmer General Manager
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The room I was in was spacious and relatively clean with comfortable bed, however upgrading works were needed. Some of the mirrors on the wall are cracked with tapes and carpeting showned signs of wear and tears ! The Club Lounge is excellent with staffs and choices of food !
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Response from Westin X, Manager at The Westin Xiamen
Responded 10 Jan 2019
Dear Belinda, Thank you for having selected the The Westin for your recent stay in Xiamen. We are here to provide each of our guest with our best possible services, we have noticed form your feedback that you experienced some problems in your room and I would like to take this opportunity to apologize for the shortcomings you had mention, not providing the desired service level expectation is not the Westin way and certainly not our way either, I had forwarded our Direct of Engineer the issues in regards to your comment of the mirror and carpet to make it right. Thank you for having spent your time at our hotel and I hope that besides the issues you did experienced you still will give us a change in future to stay in The Westin again should travel bring you back to Xiamen, your feedback will help us to improve our hotel and services in the meantime. With my best regards from Xiamen, Ivana Chen Exutive Assistant to General Manager
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very nice luxurious hotel. hotel staff is professional and very service minded. rooms are modern. USB plugs would be nice (upgraded and updating the plugs) the executive lounge is superb with three floors and special ambiente. the location is top. reachable in all directions.
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Response from Westin X, General Manager at The Westin Xiamen
Responded 6 Jan 2019
Dear bernhardb15, Thank you for having selected The Westin Xiamen for your recent stay in Xiamen. My team and I are here to provide each of our guest with our best possible services, we are delighted you enjoyed your stay at the Westin Hotel , both service and facilities. Yes our Westin Club which is spred over the top 3 floors of the Hotel surely has it's special place, and we a very happy for having this location for our Guest's . Dear bernhardb15 thank you for having spent your time at our hotel and we are looking forward welcoming you back to the Westin and to Xiamen, your feedback will help us to improve our hotel and services in the meantime. With my best regards from Xiamen, Uwe Guemmer General Manager
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What a great time we had here! Room was huge and had all comforts you expect from a 5 star hotel and more. The view from our room (39th floor) was magnificent. Also bathroom and living was awesome. We really enjoyed the lounge in the 40th and had dinner in the Chinese restaurant
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Response from Westin X, General Manager at The Westin Xiamen
Responded 3 Jan 2019
Dear pereijsje, Thank you for taking the time to provide us with your feedback of your recent stay at the Westin Xiamen. We are delighted that your stay with The Westin Xiamen was enjoyable. My team and I are at all times here to provide you with our best service and hospitality making a stay at The Westin Xiamen each time brilliant, we are looking forward welcoming you back, to be again a great host. Thank you for mention Jennifer for her good service, rest assured I will pass the message on. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. With my best regards, Uwe Guemmer General Manager
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service is outstanding the bed heavenly the shower not so good good. the room a nice size with great view. the executive lounge is amazing. check in and check out was a breeze. however.... the equipment in the room and furniture are outdated. VERY BAD MOLD SMELL DIFFICULT TO
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Response from Westin X, General Manager at The Westin Xiamen
Responded 26 Dec 2018
Dear Mashgiach, Thank you for having selected The Westin Xiamen for your recent stay in Xiamen. My team and I are here to provide each of our guest with our best possible services, I have noticed form your feedback that you experienced some problems and I would like to take the opportunity to apologize for the shortcomings you had mention, not providing the desired service level expectation is not the Westin way and certainly not our way either, yes the Hotel has plans to renovate and upgrade the rooms conditions, in fact we have started in some areas already. I also would like to tank you for your good commends of our bed and service quality. Dear Mashgiach thank you for having spent your time at our hotel and I hope that besides the issues you did experienced you still will give us a change in future to stay with us again should travel bring you back to Xaimen , your feedback will help us to improve our hotel and services in the meantime. With my best regards from Xiamen, Uwe Guemmer General Manager
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We got an email from the Westin Xiamen in December 2014 about a new Premium Travel Program if you book a deluxe suite or executive suite. You should check into that. The added amenities included sound wonderful and may come close to the up charge for the suite. Have not used this service yet but, will definitely check into it on my next trip later this year. Cabs are available at the airport and are inexpensive. If you choose this option make sure you request directions to the hotel in Chinese ahead of time from the Westin. The cab drivers do not speak English. also, the queue lines for cabs can be very long.
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Dear Guest, Thank your very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at The Westin Xiamen. We appreciate your positive comments very much. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Besides buffet breakfast , we offer some more food and beverage options including SuperFoodsRx dishes in our a-la-carte menu and in room dining menu. At the same time, if you have any special requirements, just feel free to let us know, we will happily enhance your dining experience. Our hotel location strategically located in the central business district, offering spectacular views of the scenic Yundang Lake, the lush Xianyue Mountains as well as the bustling and vibrant cityscape of Xiamen. As part of a lifestyle development within a unique open spaced city complex, the hotel’s excellent location ensures that renewal is only a casual walk within the cinema, art centre, museum, exhibition halls, retail shopping and multiple purpose sport centers nearby. The hotel is just 15 minutes by car to the Gaoqi International Airport, and the city’s business areas as well as local attractions, such as the Xiamen International Convention Centre, or the famous café street, Haiwan Park, Gulangyu are all easily accessible within 15 minutes from the hotel. At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
I hope to be back next year as well.
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尊敬的客人,您好。位於廈門威斯汀酒店4樓的室內恒溫泳池,每天6點至22點向酒店住客免費開放。設有兒童泳池,水深1米,另外普通泳池水深1.2 ~ 1.5米。若您還有其他關於酒店信息或預訂問題,歡迎瀏覽酒店官方網站。
0 votes
"High floor, corner rooms"
"Room 2816 is great"
"Join Starwood Club"
"Ask for a room on a high floor to be able to enjoy the view of the city"
"high floor gives some nice views on a clear day"
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PRICE RANGE
US$114 - US$214 (Based on Average Rates for a Standard Room)
LOCATION
ChinaFujianXiamen
NUMBER OF ROOMS
300
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