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Sheraton Xiamen Hotel

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Sheraton Xiamen Hotel
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659 Reviews from our TripAdvisor Community

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Showing 161: English reviews
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Reviewed 2 days ago NEW

Great hotel. Stayed for a full week. Staffs were polite and helpful. Check-in and out was fast. The room is huge and cleanliness is top notch. All amenities are available. Internet was very stable and fast. The hotel is located 15mins away from the airport. Stores and eateries are plentiful nearby the hotel. Breakfast is reasonable and has a wide...

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Helpful?
Thank Weilyjaya G
LyidaLi, Online Sales at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your...

Reviewed 2 weeks ago via mobile

Very nice hotel. Very clean appearance. Nice firm beds where I have no trouble to sleep. I spend 180 days a year in hotel beds with lot of back pain. But not in Xiamen Sheraton. Big pool and gym for everyone. The breakfast buffet is very generous but loud. To invest in club lounge access is well invested money. I'm...

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Helpful?
Thank Andre B
LyidaLi, Online Sales at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your...

Reviewed 3 weeks ago

This hotel was located close to restaurants and shops. Wi-fi was free and google/facebook was accessible. Rooms were spacious and clean. Hotel had a modern decor and included a lounge for elite members. Hotel staff was helpful but English-speaking was spotty. The breakfast buffet offered a wide assortment of western and asian food choices but the service was not very...

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Helpful?
Thank jumbo888
LyidaLi, Online Sales at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest Thank you very much for your precious comments. We regret to hear about your experience during your recent stay, and we would like to offer our sincere apology for any inconvenience caused. We have already reflected your comments to related departments, and will certainly work on better management and improvement. We are sure there will be a...

San Francisco, California
Reviewed 4 weeks ago

Am staying here for 5 nights and am very disappointed that I did not pick the Westin or DoubleTree where I stayed the last 2 times I visited Xiamen. The first room I was assigned was dusty and so they moved me to another room (don't know if I was downgraded to a standard room from a deluxe) but I...

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Helpful?
Thank cl94020
LyidaLi, Online Sales Specialist at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest Thank you very much for your precious comments. We regret to hear about your experience during your recent stay, and we would like to offer our sincere apology for any inconvenience caused. We have already reflected your comments to related departments, and will certainly work on better management and improvement. We are sure there will be a...

Singapore, Singapore
Reviewed 16 January 2017

Well, room was nice and clean, very good laundry service, however the breakfast experience was pretty awful, I thought it was coincident or may be one off issue, but I staying there for 7 nights, everyday in the morning, you have to queue outside the restaurant and waiting for their waitress to finish her call with others before you allow...

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Helpful?
Thank boonkheng
LyidaLi, Online Sales Specialist at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We regret that your experience was unpleasant during the stay. Please accept our apologies on any inconveniences causes we had brought to you. The problem you mentioned had been reflected to our Assistant Director of F&B, Executive Chef and also the hotel management team. We really appreciated...

Xiamen, China
Reviewed 28 December 2016

a good place to stay, on brand even lobby need improvemnt , signals , breakfast super at ADD , great food selections, big quantity , staff is friendly , i had dinner at Olea restaurant at second floor of the hotel, the Pizza was superb like in Italy. a good place a good locations for business trip, hotel is on...

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Thank 1,635,016,014
New Delhi, India
Reviewed 21 December 2016 via mobile

You will simply love the food and warm hospitality. We make sure to visit every time we land in Xiamen with our Chinese friends. The restaurant owner not only recommends you the food but also helps not to order extra as per the portions. The ambience and location is awesome. Just walking distance from Sheraton.

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Helpful?
Thank punto0900
Lydia L, Online Sales at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your...

Birmingham, United Kingdom
Reviewed 9 December 2016

I always stay at the Sheraton when I visit Xiamen on business. Arrived early and was put in a smaller room than normal , but 2 hrs later the receptionist called me to say she had a room more similar to my previous stays . I thought this was very good as I had not complained but they obviously new...

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Helpful?
Thank martint2904
Lydia L, Online Sales at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant business trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for...

Reviewed 8 December 2016 via mobile

Stayed here for two nights during my business trip to Xiamen. Overall service from front desk, restaurants are good. Friendly staffs. Clean bed and bathroom. Will come again. Highly recommended for business travelers.

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Helpful?
Thank KP117
Lydia L, Online Sales at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest, Thank you so much for your review of our hotel. we are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Penrith, Australia
Reviewed 2 December 2016

I normally stay In Marco Polo but as it was fully booked chose the Sheraton. It was fantastic. Great staff, very comfortable rooms, great choice for breakfast. No faults. I in fact left a gift in the hotel car and after leaving realised. They held for a colleague to pick up which was much appreciated. Great hotel

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Thank Chris C

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Sheraton Xiamen Hotel

Address: No.386-1 Jiahe Road, Siming District, Xiamen 361009, China (Formerly Hanggang (Xiamen) Sheraton Hotel)
Region: China > Fujian > Xiamen > New Downtown , Siming District
Price Range: £78 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Xiamen Hotel 4.5*
Number of rooms: 360
Reservation Options:
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Also Known As:
Sheraton Xiamen
Xiamen Sheraton
Hotel Style:
#10 Spa Hotel in Xiamen
#12 Business Hotel in Xiamen
#15 Luxury Hotel in Xiamen
#25 Best Value Hotel in Xiamen
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Xiamen Hotel staff and other travellers.
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Questions? Get answers from Sheraton Xiamen Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top levels floors have a better view on the city”
 of 5 bubbles 1635016014, 28 Dec 2016 | Read review
“Go for a club room to take advantage of the club lounge”
 of 5 bubbles martint2904, 9 Dec 2016 | Read review
“always ask for an upgrade :)”
 of 5 bubbles 567IanL, 1 Sep 2016 | Read review
“always choose a nonsmoking room if you are a non smoker otherwise you will get a room that smells like cigarettes”
 of 5 bubbles casabonita10, 4 Jun 2016 | Read review
“The rooms facing garden around back, you can see the sunset.”
 of 5 bubbles grace2011, 28 Jan 2016 | Read review
5 of 5