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Pullman Dongguan Chang'an

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81 Reviews from our TripAdvisor Community

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Showing 53: English reviews
Reviewed 2 weeks ago via mobile

We love our room, the standard Pullman style. But the bathtub was disgusting, dirt and oil over the water as I was trying to take a warm bath. The server who makes omelette at breakfast was very rude to judge whatever I want on my omelette. And the cooked salmon wasn't well cooked.

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Helpful?
Thank Toby C
Reviewed 3 weeks ago

Most of staffs were been changed to new. They seems not well trained before they on duty. Event the manager of front desk ~ New and do not how to help checkin things, do not listen to customers. Concererge~ same problem, no one is wwilling to help even open the huge door also with no passion. But David is as...

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Thank Wyatt C
Ambler, Pennsylvania
Reviewed 2 November 2016

The rooms here are spacious and well designed, the buffet very good and the hotel is quite pleasant. My only complaint is that there is no "life" in the hotel. The bars were dead all night and it was eerily quiet in the lobby. The saving grace is you can get an awesome 90 minute massage in the spa for...

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Thank John A
Philadelphia, PA
Reviewed 29 October 2016 via mobile

It's easy to state that the hotel is very nice. They appear to have spared no expense with the amenities and decor. The hotel is comfortable, offers a couple bar areas, a spa, a nice gym and pool and offers a large buffet style breakfast. The breakfast offers something for everyone and gave me a bunch of different options every...

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Thank crutt13
UK
Reviewed 3 October 2016

Stayed in the Pullman ChangAn for the last two weeks after many previous stays in this hotel and other hotels in ChangAn. I can only review this hotel as a business traveler, but really give this hotel a great review. All the staff are very helpful and friendly, rooms etc. are very clean, prices are reasonable, and the food is...

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Thank Paul351
Stuttgart, Germany
Reviewed 18 September 2016

Everything is well organized, the rooms are modern and clean. The restaurant has both chinese and western food at a pretty good standard. The view is not beautiful but this has nothing to do with the hotel. The hotel is surrounded by stores and local restaurants so I was able to walk around and explorer the place with ease. I've...

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Thank FJMM71
Hong Kong, China
Reviewed 4 September 2016

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Thank Juan T
Hannover, Germany
Reviewed 23 August 2016

When you stay for more than 3 month with some breaks, chances are high that everything becomes boring. Not so in the Pullmann: Very good facilities, friendly staff, its always clean and organised. You feel welcome all the time. Over the time the staff is improving their language skills. Food could vary a bit more after some month. The location...

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Helpful?
Thank georghaeussler
Richard R, General Manager at Pullman Dongguan Chang'an, responded to this review

Dear Mr. Haeussler, Thank you so very much for your kind words regarding the hotel and the team here, we will share with the team to help give them added motivation in delivering great guest services. With regards to the language skills and food offerings as the new General Manager here it is our top priority and you will see...

Reviewed 19 August 2016 via mobile

When you stay in a hotel for a month (!) everything needs to work - thanks to the Pullman Changan for the excellent service, kind and helpful staff (including concierge) and I also loved the music and pool table in the Azure bar downstairs. Looking forward to my next trip to Changan.

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Helpful?
Thank elliottmyers
Queenie Y, Guest Relations Manager at Pullman Dongguan Chang'an, responded to this review

Dear Mr.Myers,We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

surabaya
Reviewed 13 August 2016 via mobile

Staff especially at front office can speak English fluently and very helpful for guests Room, lobby, toilet are clean Location little bit far from city center and highway entrance but near to Shenzhen airport

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Thank emilianic
Richard R, General Manager at Pullman Dongguan Chang'an, responded to this review

Dear Guest, Thank you for your kind words and appreciate you taking time to let other guests know of our hotel, we will share your review with the team to further their motivation in serving our guests. We look forward to your next stay with us and if I may be of assistance please do not hesitate to ask. Sincerely,...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Babysitting

Additional Information about Pullman Dongguan Chang'an

Address: No.38 Jinghai Middle Road, Shatou Community, Chang'an Town, Dongguan 523862, China
Region: China > Guangdong > Dongguan
Price Range: £58 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Dongguan Chang'an 5*
Number of rooms: 259
Reservation Options:
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Hotel Style:
#7 Business Hotel in Dongguan
#10 Luxury Hotel in Dongguan
#13 Best Value Hotel in Dongguan
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Dongguan Chang'an staff and other travellers.
7 questions
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Questions? Get answers from Pullman Dongguan Chang'an staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for a free upgrade to the 16th floor - rooms are slightly bigger and WiFi is faster”
 of 5 bubbles Paul351, 3 Oct 2016 | Read review
“Allways Non smoking floor”
 of 5 bubbles georghaeussler, 22 Aug 2016 | Read review
“Prefer rooms as higher floor as possible and with no window faced to street, or you may clear hear traffic sounds during the morning.”
 of 5 bubbles lucasf654, 10 Mar 2015 | Read review
“Facing main road has a better view”
 of 5 bubbles WWater, 1 Jan 2015 | Read review
“Booked on Hotels.com. Awesome room only $75/night”
  • View from the room
  • The pool
  • View from the hallway
 of 5 bubbles JerePatt77, 24 Oct 2014 | Read review
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