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Kempinski Hotel Huizhou

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#1 of 407 Hotels in Huizhou
Certificate of Excellence
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Kempinski Hotel Huizhou
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124 Reviews from our TripAdvisor Community

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Showing 45: English reviews
Reviewed 14 August 2016 via mobile

I'm glad to come back and stay in Huizhou Kempinski. This time, I tried the Spa in the hotel. It was excellent and very relax after 90 mins massage. The treatment room is huge with shower facility. Very comfort environment with spa music. I like very much they put me the warm massage oil which feels so good and smooth...

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Helpful?
1Thank estherf877
Kempinski_Huizhou, General Manager at Kempinski Hotel Huizhou, responded to this review

Dear esther877, Thank you very much for your wonderful review and for letting us know how much you enjoyed the massage you had. We have only opened the SPA facilities this year and our treatments have become quite popular. However, I am sure there can always be found an available timeslot- reserving preferred timings is recommended though. We will share...

Hong Kong, China
Reviewed 28 July 2016

Excellent location in city center with convenient transportation. They have a large resort-style swimming pool to spend your leisure time, must try the buffet with various choices and creative dishes!

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Helpful?
Thank Fu J
Management_Huizhou, General Manager at Kempinski Hotel Huizhou, responded to this review

Dear Fu J, Thank you very much for your kind review. We are happy to hear you liked our great pool facilities and had some time to relax there and also enjoyed our buffet. We do hope you had a good stay with us and look forward to welcoming you back in the future- for you try try more of...

Reviewed 23 July 2016

A very good hotel in the area for a reasonable price. Food is good and all the staff are polite and helpful. I have stayed here before and will continue to come back. There is a big underground parking area for those who drive there. There are two towers with rooms and breakfast mush better in the new wing. Make...

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Helpful?
Thank happycharlton
Management_Huizhou, General Manager at Kempinski Hotel Huizhou, responded to this review

Dear happycharlton, Thank you very much for your kind review and continued patronage at Kempinski Hotel Huizhou. We are pleased to hear that you are enjoying your stays with us. The daily breakfast is typically served at Seasons Restaurant on the ground floor, which is also the Western Restaurant. In case of a very high occupancy we might open a...

Reviewed 11 July 2016 via mobile

Expectations are high when I stay at good, chain hotels. But one often needs an escape from the nonsense of regular chaos that can be China to a business traveller. Unfortunately on my recent trip I felt the Kempinski Hotel let me down. I arrived late at the hotel for an overnight after spending a day travelling and resolving chaos...

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Helpful?
Thank TinkyHolloway
Management_Huizhou, General Manager at Kempinski Hotel Huizhou, responded to this review

Dear TinkyHolloway, We appreciate the time you took to let us know about your recent stay at Kempinski Hotel Huizhou. Unfortunately, we had to learn that we did not manage to meet your expectations and offer the service level and standards we also expect from us as a well established international hotel chain. Allow me to apologise for the inconveniences...

Reviewed 9 July 2016 via mobile

First time visit Huizhou and first time to try Kempinski hotel group that's incredible stays here. It's was very easy to get there. Since i took 10mins taxi from Huizhou car terminal to here. Check in was not smooth cause was some problem to deal with the receptionist about the credit card authorization issue. It's very disappointed that the service...

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Helpful?
Thank Emelie CY C
Management_Huizhou, General Manager at Kempinski Hotel Huizhou, responded to this review

Dear Emelie CY C, Thank you very much for taking the time to let us know about your stay with us and the experiences you encountered. It is the comments of our guests which help us improve our services and identify possible areas of weakness. We want to take the opportunity to apologise for any inconvenience you have experienced and...

Guangzhou, China
Reviewed 7 June 2016

Excellent location at the new town of Huizhou. The Hakka cuisine at the hotel's chinese restaurant is tasty and authentic. The afternoon tea in the hotel’s lounge is a very exquisite mix of the west with the east. Fresh refreshments are offered from a serving tray in Chinese style. Also a big fan of the chocolate cake at the Kempi...

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Helpful?
Thank cassie-lx
Management_Huizhou, General Manager at Kempinski Hotel Huizhou, responded to this review

Dear cassie-lx, Thank you very much for writing a review on your recent stay at Kempinski Hotel Huizhou. We are pleased to hear you had a relaxing time with a good night's sleep and enjoyed our services. The traditional Hakka food is something we are very proud of and our chef's team is doing an excellent job here. Great you...

San Diego, California
Reviewed 29 March 2016

My family and I recently had the pleasure of staying in this beautiful hotel while in Huizhou. The location of the hotel is centrally located to shopping and transportation and to the many attractions that this city has to offer. But after our check-in we didn't need to venture out of this wonderful hotel. After our smooth check-in we were...

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Helpful?
Thank mchalegroup
Management_Huizhou, General Manager at Kempinski Hotel Huizhou, responded to this review

Dear mchalegroup, Thank you very much for your thorough and kind review about your stay at Kempinski Hotel Huizhou- we appreciate the time you took to share your experience with us. We are very happy to hear that you enjoyed your stay and services so much all together, that you did not even have to leave the building to explore...

Toronto, Canada
Reviewed 23 March 2016

Let me first of all say a big THANK YOU to the team! Everyone with whom we interacted was exceptionally helpful, professional, and had a positive attitude. I would like to compliment the front desk agent Carmen, she is a very friendly individual and a pleasure to interact with. I would also like to point out the lady who works...

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Helpful?
Thank Dana A
Management_Huizhou, General Manager at Kempinski Hotel Huizhou, responded to this review

Dear Dana A, We still want to thank you for the lovely review on your stay with us in March. We are very pleased to read that you enjoyed your time with us and had such positive interactions with our staff- which we are very proud of. Thank you also for mentioning Carmen from the Frond Desk, as this is...

Istanbul
Reviewed 7 March 2016

We stayed one day during our journey and we loved the quality of the rooms. Room service is also fast. It had a big swimmingpool area in it, but we couldn't find time to try. By the way, i suggest to take the upper floors because the view is so nice.

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Helpful?
Thank ibrahimyuce
Elsa880, 经理 at Kempinski Hotel Huizhou, responded to this review

Dear Valued guest, appreciate so much for your good and encouraging comments, our dediated staff could pay more effort to improve service to make all guests satisfied in the future. And we look forward to your return soon at experience our outdoor swimming pool plus the newly opened SPA as well. For your personal preference, we will definitely mark down...

Hawaii
Reviewed 4 February 2016

We were lean scantly surprised how immaculate the hotel was. The food and services were just superb, All the staff were very friendly and helpful. We'll definitely be back. The hotel is centrally located with a large shopping mall just behind it.

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Helpful?
Thank Peter T
Elsa880, Manager at Kempinski Hotel Huizhou, responded to this review

Dear guest, thank you for your stay and highly comments. We will continue to work hard to offer all guest an excellent experience. Looking forward to your next stay. Wish you all the best in 2016 and Happy New Year in advance.

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
In the heart of the vibrant city of Swan, the best location in new city center, best buffet products, best equipped wellness center with biggest outdoor and indoor pools in town, the only hotel with kids club and more, discover an address where business and leisure come together at its finest: Kempinski Hotel Huizhou. Enjoy the beauty and cultural attractions of the vibrant City of the Swan, including a multitude of recreational opportunities, such as the famous Luofu Mountain, the beautiful West Lake and Turtle Nature Reserve. ... more   less 

Additional Information about Kempinski Hotel Huizhou

Address: No.2 Jiangbei Yunshan West Road, Huicheng District, Huizhou 516000, China
Region: China > Guangdong > Huizhou
Price Range: £64 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Huizhou 5*
Number of rooms: 340
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Huizhou
#3 Best Value Hotel in Huizhou
#5 Business Hotel in Huizhou
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Questions & Answers

Questions? Get answers from Kempinski Hotel Huizhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“see comment above. Get the 16th floor”
FloridaYang_yin, 1 Apr 2017 | Read review
“higher floor and good view”
sallycA9580AB, 2 Feb 2017 | Read review
“Rooms in the new tower are far more superior.”
happycharlton, 23 Jul 2016 | Read review
“The executive rooms are well worth the small difference in price.”
G5206CLpetert, 3 Feb 2016 | Read review
“Higher floors are quieter and provide the best room views..”
Kaydodo, 29 Jul 2015 | Read review
5 of 5