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JW Marriott Hotel Shenzhen

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#18 of 2,739 Hotels in Shenzhen
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JW Marriott Hotel Shenzhen
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702 Reviews from our TripAdvisor Community

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Showing 388: English reviews
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Shenzhen, China
Reviewed 6 days ago NEW

Nice people, excellent service! People treat you like family. Check out the tasty birthday cake and the warm birthday card that they prepared for me!! It's my first birthday party on my business trip!

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Helpful?
Thank wmwzhou
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback at Tripadvisor. We are very honored to prepare your birthday cake and make the celebration with you. We are very pleased to read that you enjoyed your visit in our hotel. It is always so encouraging for...

Shanghai, China
Reviewed 1 week ago NEW

The JW Shenzhen in Futian District is an excellent business hotel. The architecture of the hotel is modern. Had a upgrade because i'm a Marriott gold member. Check in and out perfect. Staff very friendly and helpful. Got executive level room and had lounge access where I enjoyed a good breakfast selection until 10hAM, light snacks, hors d'oeuvres after 6hPM....

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Helpful?
Thank majer2017
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback. We are very pleased to read that you appreciated the service and enjoyed your visit in our hotel. The hotel's facilities are complete, our guests can easily to use it. Hotel is located in the CBD of...

Shenzhen, China
Reviewed 1 week ago NEW

Long stay guest in the hotel. Really enjoy the service provided by executive lounge, they will recognize you every time. Special thanks to Mika for her professional service and great relationships built with guest. A lot of enjoyment and make me feel comfortable.

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Helpful?
Thank 776jacky
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback for us. We are very pleased to read that you appreciated the executivce lounge service. It is always so encouraging for us to learn that our guests are happy and satisfied with our jobs and efforts, which...

San Francisco, California
Reviewed 1 week ago via mobile

I spent a night at the JW Shenzhen for my recent Shenzhen business trip. My room was upgraded to a studio suite with golf course view before I arrived. It's located at the center of Futian and just steps away from major subway lines. Food sections at the executive lounge is beyond expectation. It's a relatively small lounge but you...

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Helpful?
Thank heathermhuang
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback. We are very pleased to read that you appreciated the service and enjoyed your visit in our hotel. The hotel's facilities are complete, our guests can easily to use it. Hotel is located in the CBD of...

Benton Harbor, Michigan
Reviewed 1 week ago via mobile

This was my second stay at this JW this year. The staff has been consistently attentive, friendly and welcoming. My executive level room had lounge access where I enjoyed a good breakfast selection, light snacks, hors d'oeuvres and easy checkout. I used the laundry service, my garments were returned on time and cleaned according to my request. The corner room...

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Helpful?
Thank dpagewood
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback at Tripadvisor. We are very pleased to read that you appreciated the service, hotel facilities and enjoyed your visit in our hotel. It is always so encouraging for us to learn that our guests are happy and...

New York City, New York
Reviewed 2 weeks ago via mobile

I stayed here for the first time earlier this month. The rooms were large especially compared with the JW Marriott in Hong Kong. And it is about half the price of its HK sister! It's not a good option if you have business in Hong Kong, however as the trip from Shenzhen to Hong Kong Central will take close to...

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Helpful?
Thank PCCNYC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback for us. We are very pleased to read that you appreciated the concierge service and enjoyed your visit in our hotel. It is always so encouraging for us to learn that our guests are happy and satisfied...

Reviewed 3 weeks ago

Had a nice welcome. Staff always smiling and helpful. The staff members were also conversant in English. Got upgraded to a room with two double beds (our travel agency booked for a triple-bed room but staff informed us that a third bed could not be added!!) The room was beautifully set (modern and stylish). The washroom was yet another marvel....

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Helpful?
Thank Norbert A
JWMarriott_Shenzhen, Guest Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Warm greetings from JW Marriott Shenzhen! Thank you very much for taking time to post your comment. I appreciate your comments regarding your good experience in our hotel regarding to helpful staff, comfortable guest room, central location & convenient traffic. We apologize for the inconvenience causes by the extra bed issue during your visit. I have shared the...

CT
Reviewed 4 weeks ago

Depending on airfares we at times fly into Hong Kong, and stay at the JW. It's easy to get to from HKG, and we have used the hotel many times since it opened. It is convenient, easy to get around with a subway stop not too far a walk away, and bus stop right in front of the hotel. Staff...

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Helpful?
Thank halpinct
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback. Thank you for your recognition of the hotel service. It is the best encourage for the hotel staff with you satisfied feedback. Your comment is viey importan for us. We have taken your comments seriously and we...

Atlanta, Georgia
Reviewed 21 February 2017

I just finished another week at the JW Marriott Shenzhen Bao'an. I had another really great stay. Everything was simply perfect. Again I have to make some special recognition, This time to Betty, William, and Coco in the restaurant. Thanks for making me feel welcome and at home. Thanks for the attention and great service. And I had another heavenly...

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Helpful?
Thank Kim D
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, We would like to thank you for choosing JW Marriott Hotel and taking the time to share with us your detailed experience regarding your stay. We are delighted to read that you are satisfied with the service of the restaurant, and your review about how you enjoyed our SPA service at hotel. Thank you again for your positive...

Ho Chi Minh City, Vietnam
Reviewed 17 February 2017

I m been here for a week end , i was really surprised about dessert aera , Clement ,a French pastry chef who is in charge , ...i try sme dessert was good but nothing to compare to his Cannelé , was awsome ,a bit surprise to find this Bordeaux speciality in shenzhen , with a quality like that ,...

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Helpful?
Thank bijam
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback. We are very pleased to read that your acknowledgement to our dessert and I will share with our staff, especially our French chef let them knows that their service was recognized. Your satisfaction is always encouraging for...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Discover one of the newest International luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 

Additional Information about JW Marriott Hotel Shenzhen

Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Xiangmi Lake
Price Range: £107 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Reservation Options:
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Also Known As:
Jw Marriott Shenzhen
Hotel Style:
#4 Romantic Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#13 Spa Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#53 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Shenzhen staff and other travellers.
5 questions
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Questions? Get answers from JW Marriott Hotel Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms with two beds are bigger than with one.”
 of 5 bubbles wmwzhou, 22 Mar 2017 | Read review
“Higher floors have less noise from street”
 of 5 bubbles majer2017, 21 Mar 2017 | Read review
“concierge level”
 of 5 bubbles halpinct, 23 Feb 2017 | Read review
“Any room. There is no special view to be had from the top.”
 of 5 bubbles HappyTravel888, 21 Jan 2017 | Read review
“Higher is better!”
 of 5 bubbles J4594RJsergiol, 3 Jan 2017 | Read review
5 of 5