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The Ritz-Carlton, Shenzhen

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The Ritz-Carlton, Shenzhen
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799 Reviews from our TripAdvisor Community

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Showing 429: English reviews
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Dallas, Texas
Reviewed 4 days ago NEW

I’m fortunate to work for a company that accommodate our stay at the Ritz Carlton. What a marvelous stay in Futian Shenzhen. Wonderful interiors, exceptional service and some excellent dining too, must recommend the hotel's Paletto, Italian, Xingli, Chinese and their breakfast at Flavorz is not to be missed. What’s make this hotel truly special is their guest services. They...

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Helpful?
Thank ParisDingStern
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear ParisDingStern, Thank you for taking the time to share your comments on TripAdvisor. I am delighted to hear that you had a great stay at our hotel, with the convenient location, wonderful interiors, rich choices for different Food and Beverage options, and especially the outstanding services provided by our Ladies and Gentlemen, such as Serina, Eric and May. Thank...

London, United Kingdom
Reviewed 4 days ago NEW

I stayed in the Ritz this Chinese New Year and it was also the first time for me to stay in a hotel during CNY. But Leona from guest relation really made me feel like home. She checked on me every now and then to make sure my stay is easy and pleasant. I will definitely stay there again whenever...

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Helpful?
Thank yuxyran
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear yuxyran, Thank you very much for taking the time to write a review on TripAdvisor. It was a great pleasure to learn that you liked our facilities, and especially the friendly service provided by our Ladies and Gentlemen. I would be more than happy to share your fantastic comments with our team. I am very proud to work with...

Reviewed 4 days ago NEW

I stayed there for 9 nights lately and what I like most of this hotel is the awesome service from the staffs, they are very friendly and helpful, thumb Up, especially for Maria !!! The breakfast quality is really good and the gym facility is fantastic and I really enjoyed it everyday. Right beside this hotel, there are whole stretch...

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Helpful?
Thank Mike L
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Mike L, Thank you for taking the time to share your wonderful comments on TripAdvisor. I am most delighted to hear that you had a great stay at Your Ritz-Carlton, Shenzhen, especially impressed by the genuine care from Maria and our Ladies and Gentlemen, who truly touched your heart and made your stay memorable. As the General Manager, I...

Paris, France
Reviewed 4 days ago NEW

Once more and again I visited Ritz Carlton in Shenzhen and once again as always - I admired it as a great and well managed hotel. I must say, this hotel continuously has given me a model for an efficient management, perfectly training and caring staff, hospitable environment and good amenities. If you are their VIP guest, you just do...

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Helpful?
Thank Mehri13
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Mehri13, Greetings from Your Ritz-Carlton, Shenzhen and it is pleased to have you back. It is a great pleasure to read your nice comments. I am very happy to know that you were satisfied with the hotel, and especially the excellent, competent and personalized service provided by our Ladies and Gentlemen. Once again, thank you for choosing to stay...

Reviewed 6 days ago NEWvia mobile

Vanilla Tang, is amazing!!!!! Whenever you come to the Ritz make sure you ask for Vanilla, this is my second time coming back and she helped me take care of all my paperwork. Thanks so much. Janice and Cherry both are also amazing!!! Please make sure you ask for these ladies by name.

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Helpful?
Thank Quandeel W
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Quandeel W, It was a great pleasure to have you visit your Ritz-Carlton, Shenzhen, and to learn that you enjoyed your experience with us. I am very happy to receive your wonderful feedback about the service provided by our incredible Ladies and Gentlemen. I will personally share your comments with the team, especially Vanilla, Janice and Cherry, to celebrate...

Reviewed 1 week ago via mobile

My team stays here around 40 nights a year- I can't say enough about Jack, Annie and Sun who take care of the Club level. They are wonderful, thoughtful and will get you anything you need. Truly unforgettable!

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Helpful?
Thank Laura D
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Laura D, Thank you for taking the time to share your very nice comments on TripAdvisor. I am most delighted to hear that you and your team had a fantastic stay at Your Ritz-Carlton, Shenzhen. Especially the finest personal service provided by our Ladies and Gentlemen, such as Jack, Annie and Sun. As the General Manager, I am extremely...

Reviewed 3 weeks ago

Ritz Carlton Shenzhen locates at the heart of the Futian District. It is really convenient for me to directly take the subway from Baoan Intl' Airpot to reach here. There is a few expansive plaza for dining, shopping and entertainment. The receptionists are very welcoming and patient to introduce details you would like to understand during the entire stay. The...

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Helpful?
Thank Tengjiao W
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Tengjiao W, Thank you for taking the time to share your very nice comments on TripAdvisor. I am thrilled to learn that you had a great dining experience at Flavorz restaurant with the variety of breakfast options and the finest personal services provided by our Ladies and Gentlemen throughout your stay. As the General Manager, I am very proud...

Hong Kong, China
Reviewed 3 weeks ago

I stayed in this hotel many times since 2002. The thing I like most is the services of the hotel. One will find many new hotels poping up in China with nice amenities but not all of them can provide persistantly the high quality service ritz is providing. Partly becasue of the lack of experienced service people. In ritz you...

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Helpful?
Thank lee20172017
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear lee20172017, Thank you for taking the time to share your comments on TripAdvisor and your loyalty to the Ritz-Carlton brand. I am most delighted to hear that you had a fantastic stay at Your Ritz-Carlton, Shenzhen, especially the finest personal service provided by our Ladies and Gentlemen. As the General Manager, I am extremely proud of each and every...

Reviewed 3 weeks ago via mobile

Stayed at the Ritz-Carlton for a few days over Chinese New Year as a mini-vacation from Hong Kong. The hotel is a fantastic property in a great location in the modern and impressive CBD (away from the hustle and bustle of other parts of Shenzhen). Very nice decor and all the luxury you would expect from the Ritz-Carlton (we popped...

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Helpful?
Thank Grooveshark01
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Grooveshark01, It was a great pleasure to have you visit The Ritz-Carlton, Shenzhen, and to learn that you enjoyed your experience with us. I am very happy to receive your wonderful feedback about the overall service provided by our incredible Ladies and Gentlemen. I will personally share your comments with the team, to thank and celebrate their commitment to...

Reviewed 3 weeks ago

I stayed at this hotel for 19 days in January 2017. I have stayed there several times in the past few years and the service is always first class! The staff was always professional and friendly and they went out of their way to make me feel at home during my long stay. Each day I was greeted by name...

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Helpful?
Thank mholstine
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear mholstine, Thank you for taking the time to share your wonderful comments on TripAdvisor and your loyalty to the Ritz-Carlton brand. I am most delighted to know that you had a beautiful and remarkable journey at Your Ritz-Carlton, Shenzhen and shared your dining experience at our Italian restaurant Paletto with the heartwarming touches. I am very proud to learn...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: £167 - £336 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen
Hotel Style:
#1 Business Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#51 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Shenzhen staff and other travellers.
5 questions
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Questions? Get answers from The Ritz-Carlton, Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room with access to the Club is just perfect”
 of 5 bubbles Mehri13, 22 Feb 2017 | Read review
“All rooms are excellent”
 of 5 bubbles dawesom1, 4 Jan 2017 | Read review
“High floors and executive lounge have great views”
 of 5 bubbles MLLeclerc, 1 Jan 2017 | Read review
“Professional staff and excellent hospitality. They have your best interest at heart.”
 of 5 bubbles Z1427MCdavidt, 27 Nov 2016 | Read review
“Best personalized service!”
 of 5 bubbles ADG_Cal, 23 Nov 2016 | Read review
5 of 5