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The St. Regis Shenzhen

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#22 of 2,712 Hotels in Shenzhen
Certificate of Excellence
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The St. Regis Shenzhen
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248 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Nijlen, Belgium
Reviewed 2 days ago NEW

Great hotel,great rooms but level of staff is not 5 star.By check in it was really not what it have to be.They know that is can be better as they ecuse themself .Also lacation is top. This comments are with positive mind.

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Helpful?
Thank obb2014
Reviewed 5 days ago NEWvia mobile

Very modern, high class hotel. Very nicely decorated rooms, great amenities and selection of toiletries. Hotel has amazing spa and view from rooms on top floors. Would recommend hotel to couples and business travelers.

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Helpful?
Thank nino c
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear nino c, Warm greetings from Shenzhen! I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience. The location of the hotel really allows you to access all areas of the city easily. Next time you are here,...

Shenzhen, China
Reviewed 6 days ago NEWvia mobile

From the moment we stepped in the first floor, we ran into issue where the staff keep pestering us asking us where are we going (we are going to the 96 Floor for check in) and they said we need to "register" on the first floor first before we can go up. The second one is during our check in,...

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Helpful?
Thank LordAria
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear LordAria, Thank you for sharing a detailed review of your stay at The St. Regis Shenzhen. We appreciate you taking the time to share your experience and valuable inputs. We fully understand your points in terms of the check-in procedure and staff attitude. Please accept our sincere apologies for falling short of your expectations. We were indeed running full-house...

Los Angeles, California
Reviewed 1 week ago NEW

We went to the St. Regis Lobby Bar the other night, and that was a rather disappointing experience. First in the downstairs lobby, they asked us to pay CNY230 a person to get to the lobby. Ok, I understand and that is no problem, we knew we were going to eat and have drinks, and we were going to spend...

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Helpful?
Thank dmaloney1974
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear dmaloney1974, My sincerely apologies for your imperfect visit and really appreciate your detailed feedback. My management team and I have noticed this incident and would like to get more details about it (like when did you visit), so that we could carry out in-depth investigation. Please feel free to contact us anytime through our public relations office email, marketing.shenzhen@stregis.com....

New York City, New York
Reviewed 1 week ago via mobile

Service at restaurant was horrible. We were the only few tables occupying The Social at breakfast, with 6-7 staff stationed there, I think they are more interested in talking to each other than paying attention to guest who have been sitting there calling and waving to them for almost 10 minutes. We notice there are a lot of CCTV available...

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Helpful?
Thank rickycarter93
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear rickycarter93, Greetings from The St. Regis Shenzhen! Thank you for taking time to provide us with the feedback about your recent stay. We apologize for your unpleasant experience at Social,in-room bathroom and front desk but really thanks for your appreciation in our signature butler service. We will ensure that the butler service are just as memorable next time. Your...

Seattle, Washington
Reviewed 2 weeks ago

We had a one night stay in December 2016. Service: The service was top notch and is what you would typically expect at a St. Regis and more. - We arrived in the evening at the airport and took a taxi there. We didn't have enough RMB to pay for the taxi so we called the hotel ahead, who took...

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Helpful?
Thank imcheng
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear imcheng, Greetings from your St. Regis Shenzhen! Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future at Shenzhen's preeminent address....

Reviewed 2 weeks ago via mobile

The only way to go up is to have afternoon tea or dinner up on 95th floor, the buffet. The view is great, but is quite pricey to go up. Be warned. If you go for dinner buffet, they will charge you 230 RMB extra to go up the lift, which includes the price of afternoon tea. By eating dinner...

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Helpful?
Thank Charlie L
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Charlie L, Greetings from The St. Regis Shenzhen! Thank you for sharing your experience on your recent stay with us. Thank you very much for your kind words on our gorgeous view, fresh food, nice desserts and ice creams. May I also apologize for your unpleasant experience during your visit. As the hotel is located at the top of...

Ko Samui, Thailand
Reviewed 3 weeks ago

The checked in was smooth, the decoration is as beautiful as another St. Regis that we could expect, beautiful bar and restaurant. However, if you have to communicate with HK or In Room Dining staff will get a little challenge but nothing difficult the staff tried their best. Unfortunately, we booked none smoking room but still has an ashtray set...

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Helpful?
Thank PPMH2910
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear PPMH2910, Greetings from your St. Regis Shenzhen. Thank you for taking the time to provide us with the feedback about your recent stay. First of all, thank you for your highly appraisal on our front desk service and restaurants. Your compliments are very much appreciated and will infuse our associates to insure providing bespoke services. We apologize for the...

Cupertino, California
Reviewed 8 December 2016

I'll start with the positive side. The room is nice, it's on par with other hotels of this class. Everything could be conveniently controlled via an iPad. Although I want to point out that it does not have Japanese toilet, which is something I would expect for this class of hotels. But I can live with it. Gym and poor...

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Helpful?
1Thank DonkeyRanRan
TheStRegisShenzhen, General Manager at The St. Regis Shenzhen, responded to this review

Dear DonkeyRanRan, Greetings from The St. Regis Shenzhen! Thank you for your recent reviews and we do appreciate your kind word in regards to our beautiful view, nice room, well-equipped fitness center and wide-range of breakfast choices. We apologize that you did not enjoy a pleasant and relax stay due to the messy lobby, annoying questions and loud music from...

Woodside, California
Reviewed 29 November 2016

I felt like I was floating in the clouds in the two floor suite which was assigned to me (upgrade at no extra charge!). The floor to ceiling windows framed breathtaking views of Hong Kong and Shenzen. Now I know what royalty must feel like! The only downside was that the individuals at the concierge desk were less than friendly...

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Helpful?
Thank Beth K
TheStRegisShenzhen, General Manager at The St. Regis Shenzhen, responded to this review

Dear Beth K, Thank you for taking the time to provide us with the feedback about your stay with us. Thanks for your kind words about our room facilities and we apologize for the inconveniences you went through at our hotel. We will continuously ensure that proper training is provided to our associates and we hope to welcome you back...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The St Regis Shenzhen occupies the 75th to the 100th floor of the Kingkey100 Building and commands only the impressive views from each of it's elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, this exclusive urban hotel is the tallest St Regis in the world. With 290 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 5 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more   less 

Additional Information about The St. Regis Shenzhen

Address: 75-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District | No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen
Price Range: £217 - £364 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Shenzhen
#7 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#22 Luxury Hotel in Shenzhen
#55 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Shenzhen staff and other travellers.
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Questions? Get answers from The St. Regis Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floors, avoid the night club on top floor.”
 of 5 bubbles DonkeyRanRan, 8 Dec 2016 | Read review
“when you eat at the italian restaurant , talk to the cook , he will do whatever you like , even if not on the menu”
 of 5 bubbles amielavi, 28 Aug 2016 | Read review
“Choose a room with a view towards Hong Kong”
 of 5 bubbles Jarrad13, 24 Apr 2016 | Read review
“Choose room and breakfast”
 of 5 bubbles 97ebrahima, 19 Apr 2016 | Read review
“Upper floors are good, but also check out the suites on the 76th floor.”
 of 5 bubbles rjarman0404, 25 Mar 2016 | Read review
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