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All reviewswest towerfree tradefutian borderbusiness hotelshuttle bushelpful conciergespg platinumgreat gympool and gymshuttle servicedeluxe suitebreakfast buffetthe hong kong airportminutes walkingcomfortable stayin room diningconvenience store
Upon arrival, we were given a room which stank of pure sewage and the staff immediately shifted us to the "Preferred Floor" stating that the stench was because we were placed in a smoking room. Was not given an option nor asked at check in,...More
2 Thank Shawn L
Response from chan p, MarCom Manager at Four Points by Sheraton ShenzhenResponded 7 March 2018
Dear Shawn L,
Thank you for choosing to stay with us and for taking your time to post such a detailed review for us on TripAdvisor. We do apologize to hear of your unpleasant experience and my sincere apology for not having the opportunity to...More
A fantastic hotel right in the center of the city, and just a kilometer away from the HongKong border.
Though English is a challenge in this country but the hotel staff make your life easy.
The concierge staff is very nice and helpful
Fantastic stay enjoyed even more by our the excellent service of the hotel staff. I would like to give particular mention to the pickup and delivery driver Mr Kao who showed great customer service and very helpful. Will come back again.
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This is my first time in the Four Points Shenzhen. A great no-frills stop and very close to the HK border. As an SPG Platinum guest, I arrived from SZ airport after midnight and was upgraded to a very spacious Deluxe Suite in the west...More
住過數間Marriott Group 旗下位於深圳的酒店， 這家在硬件方便一定不是最好的。但個人認為員工的服務質素一流，絕對有用心聆聽客人的需求。
Been to a few Marriott group hotels in Shenzhen. In terms of facilities and room size this one is not the best one, but in term of services I can say this hotel is the best.
Staff here are...More