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Four Points by Sheraton Shenzhen

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Traveller (419)
Room & Suite (146)
Dining (38)
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Overview
  • Excellent37%
  • Very good46%
  • Average13%
  • Poor2%
  • Terrible2%
Travellers talk about
“west tower”(22 reviews)
“free trade”(19 reviews)
“futian border”(11 reviews)
Name/address in local language
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (833)
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Traveller rating
81
137
46
8
7
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LanguageEnglish
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81
137
46
8
7
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All reviewswest towerfree tradefutian borderbusiness hotelshuttle bushelpful conciergespg platinumgreat gympool and gymshuttle servicedeluxe suitebreakfast buffetthe hong kong airportminutes walkingcomfortable stayin room diningconvenience store
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1 - 5 of 279 reviews
Reviewed 5 March 2018

Upon arrival, we were given a room which stank of pure sewage and the staff immediately shifted us to the "Preferred Floor" stating that the stench was because we were placed in a smoking room. Was not given an option nor asked at check in,...More

2  Thank Shawn L
Response from chan p, MarCom Manager at Four Points by Sheraton ShenzhenResponded 7 March 2018

Dear Shawn L, Thank you for choosing to stay with us and for taking your time to post such a detailed review for us on TripAdvisor. We do apologize to hear of your unpleasant experience and my sincere apology for not having the opportunity to...More

Reviewed 25 February 2018 via mobile

A fantastic hotel right in the center of the city, and just a kilometer away from the HongKong border. Though English is a challenge in this country but the hotel staff make your life easy. The concierge staff is very nice and helpful

Thank Shaumil W
Reviewed 25 February 2018 via mobile

Fantastic stay enjoyed even more by our the excellent service of the hotel staff. I would like to give particular mention to the pickup and delivery driver Mr Kao who showed great customer service and very helpful. Will come back again.

Review collected in partnership with 单个酒店
Thank rscott3000
Reviewed 4 February 2018

This is my first time in the Four Points Shenzhen. A great no-frills stop and very close to the HK border. As an SPG Platinum guest, I arrived from SZ airport after midnight and was upgraded to a very spacious Deluxe Suite in the west...More

Thank Pearce D
Reviewed 2 February 2018

住過數間Marriott Group 旗下位於深圳的酒店, 這家在硬件方便一定不是最好的。但個人認為員工的服務質素一流,絕對有用心聆聽客人的需求。 特別是禮賓部戴眼鏡的員工Bruce. 這次住宿麻煩了他很多次,在退房後亦有一些事情拜託要跟進,他十分樂意及積極跟進,這種服務質素及敬業的態度現在已經很少見了,令人印象深刻。 Been to a few Marriott group hotels in Shenzhen. In terms of facilities and room size this one is not the best one, but in term of services I can say this hotel is the best. Staff here are...More

Thank CandiceChan1989
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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$99 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Spa Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#25 Business Hotel in Shenzhen
#184 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$99 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Spa Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#25 Business Hotel in Shenzhen
#184 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (419)
Room & Suite (146)
Dining (38)
Pool & Beach (8)
Business Centre & Event Rooms (14)
Questions & Answers
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Esther C
25 March 2018|
Answer
Response from af6011 | Reviewed this property |
Yes, breakfast buffet had been provided in Taste Signature Restaurant.
0
Votes
Room Tips
"14th floor, room 1425 was pleasant enough"
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"High floor with nice view"
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"Avoid the west wing if you want to access your room easily"
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"Request West Tower"
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