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All reviews guest service manager guest experience convention center in room dining special thanks my home away from home huge bathroom cantonese restaurant club room room type luxury hotel perfect hotel excellent stay outdoor pool buffet breakfast great room futian district
Upon arrival, my first positive impression with staff was reinforced throughout my stay. My late night arrival resulted in a personalized checkin from my room, great shopping recommendations from the FD mgr. - Dave Incl. banking locales suggestions.
Room was spacious with comfortable bed, rain...More
Location of the hotel is wonderful - Though we walked 15 to 20 minutes right off from Hong Kong Speed Train Futian Station, the walk was an enjoyable one with lines and lines of shops and eateries in the underground interconnected shopping malls called Link...More
The support from the hotel was very sufficient and the manager Janice is very thoughtful and helpful for the event preparation. And the on-site services for the dinner from the banquet services supervisor Steven Ye as well as David were very professional and excellent.
Check-in was great.Room- clean, bed and bedding is best in industry.View- always great at 4SAir filtration- best in ChinaBreakfast buffet- a guy twice forgot to bring me coffee, on a same seating. breaking a record for my 4S experience.Checking-out - clerk told me to sign...More
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Response from LisaL6797, Guest Relations Manager at Four Seasons Hotel ShenzhenResponded 4 days ago
Thank you for your recent stay with us and for taking the time to share valuable comments on our services.
From your feedback, it is very disappointing to learn that our Breakfast service and Front Office service didn't meet your expectation. We deeply...More
Thanks to great hostility spirits by John Xiao at front desk, four seasons shenzhen is my most favor hotel now, location, gym, food, bed/pillows, service are all great and it's not crazy expensive, great value !
TV needs some updates.
You should check with the front desk manager John Xiao. The usual check in time is 2pm. If they have high occupancy during a convention (across the street) then it would be harder to check in earlier. I found Mr. Xiao... More
You should check with the front desk manager John Xiao. The usual check in time is 2pm. If they have high occupancy during a convention (across the street) then it would be harder to check in earlier. I found Mr. Xiao very helpful...please check with him.