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The Ritz-Carlton Sanya, Yalong Bay

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#3 of 1,289 Hotels in Sanya
Certificate of Excellence
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The Ritz-Carlton Sanya, Yalong Bay
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1,547 Reviews from our TripAdvisor Community

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Showing 207: English reviews
Hong Kong, China
Reviewed 4 days ago NEW

The area of Yalong bay is beautiful and it is easy to get around by any transportation. Hotel provides a central location as well as peace and quiet, a combination not easy to fulfill! We met the general manager by chance while we strolled around and he was most friendly!

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Helpful?
Thank tsefangbarryb
nanjing, China
Reviewed 1 week ago

Very quirky accommodation in Ya Long pay . It's a cultural centre as well as a hostel. Great price! Good wifi and nice airy dorm in very hot weather. Kitchen a little untidy people using it didn't wash up after themselves but well-equipped. Location good with excellent connections to and from the airport and bus terminal. Area not the safest...

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Thank 312liangc
Reviewed 1 week ago

It was my first time staying at Ritz Carlton and i loved it. Service was great too and breakfast was exceptional. I would recommend this hotel to everyone. they even have nice little private beach and 4pools which are great. Whole hotel grounds are just amazing! Great job Ritz Carlton!

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Helpful?
Thank Nastja N
Reviewed 3 weeks ago via mobile

It is my first time travel to Sanya and I'm so glad that I've made the right decision - choose a higher price, but better reputation resort. Ritz Carlton Sanya was just amazing! We were warm welcomed by Liza once we arrived. Concierge, bellmen, Housekeeping, Spa, pool and restaurants staff are all using our name through out our stay. I...

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Helpful?
Thank Daphne N
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for choosing The Ritz Carlton, Sanya and taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you with exceptional service and you really had a very satisfied stay with us. We really appreciate for your recognition for Lisa, Louis, Tom, Roy,...

Sanya, China
Reviewed 3 weeks ago

Thanks for Ada who is from client service department's warmly welcome and sweet arrangement for our children. Thanks for housekeeper's superise -- animals made by towels. Every afternoon before we back to our room, my boy will ask me: do you have any superise today? Our children all like the distinctive service your provide. Thanks again.

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Thank 727lilil
Reviewed 3 weeks ago via mobile

BBQ restaurant very good food, the Italian restaurant is real Italian. Lobe lounge has one of the best duos musicians I've seen, American guy and lovely French girl. Hotel is really big, I keep finding new areas inside, several restaurants. Rooms amazing:) The sand restaurant with a view to the beach, is so delicious and good variety of food, I...

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Helpful?
Thank IVAN M
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you with exceptional service and you really had a very satisfied stay with us. We really appreciate your recognition for our restaurants, rooms and service. To provide each guest with genuine...

Zhengzhou, China
Reviewed 4 weeks ago

Service is perfect, please keep on. Room has been aging, can update them? The food is good,hope to have more taste. The location of the hotel is good, the surrounding environment is quiet.My family is very happy with this stay, thank you!

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Helpful?
Thank haiboh654
Reviewed 4 weeks ago

I will not come again. This is not worthy. There are many staff in hotel as you can see, however, few could help you with your request. When a difficulty comes, they will only let you wait and wait. I would suggest Marriot Yalong Bay Resort, if you do not have to stay in a luxury hotel. We had 3...

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Helpful?
Thank Ray_Liu1983
Management response:

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I sincerely apologize that we didn’t provided you with a fully satisfied stay, and for the incidents which should not have occurred. We pledge to provide the finest personal service and facilities for all of our guests. I would like to thank...

Hong Kong, China
Reviewed 3 November 2016

The Ritz-Carlton never disappoints, providing best service for us. Special thanks for the GRO, Joycee 汪靜 . helping me to arrange the flowers for my propose with my girl friend . Besides, I also appreciate the staff who working in Chinese restaurant. Good service and fantastic food .

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1Thank AACHEONG
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. Thank you very much for your recognition for Joycee from GRO and our ladies...

Reviewed 25 October 2016 via mobile

One of the best hotel! The "Oceanview with Club Level" room category. Room very modern and large, with side sea view and full view over the garden and pool area. The breakfast was very rich and good quality. The location in Yalong Bay is very nice and the beach is reminiscent of the Caribbean. I would come back to this...

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Helpful?
Thank elvalule
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. Thank you very much for your recognition for our guestroom, breakfast and location. To...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
We offer 450 rooms with ocean, mangrove and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets "will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages. We also feature a 30,000-sq.-ft. spa and fitness center with 24 treatment rooms; operated by world-renowned ESPA.... ... more   less 

Additional Information about The Ritz-Carlton Sanya, Yalong Bay

Address: Yalong Bay National Resort District, Sanya 572000, China (Formerly The Ritz-Carlton Sanya Yalong Bay)
Region: China > Hainan > Sanya > Yalong Bay
Price Range: £188 - £468 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Sanya, Yalong Bay 5*
Number of rooms: 450
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz Sanya
Ritz-Carlton Sanya
Hotel Style:
#2 Business Hotel in Sanya
#3 On the Beach Hotel in Sanya
#3 Family Hotel in Sanya
#3 Luxury Hotel in Sanya
#3 Spa Hotel in Sanya
#9 Romantic Hotel in Sanya
#45 Best Value Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Sanya, Yalong Bay staff and other travellers.
4 questions
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Woodland Hills
over a year ago

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Questions? Get answers from The Ritz-Carlton Sanya, Yalong Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a seaview”
 of 5 bubbles Pugwash1968, 2 Oct 2016 | Read review
“Upgrade to Oceanfront room. We had the fifth floor and it was terrific.”
 of 5 bubbles JoeMortNYC, 18 Sep 2016 | Read review
“Book as close to the lobby as possible, and avoid the 10-15 min walks, or have the conceirge staff point you in the wrong direction...”
 of 5 bubbles JerryL301, 7 Sep 2016 | Read review
“Ocean rooms have a stunning view. First floor lagoon rooms are nice too with a walkout deck and connects to common pool.”
 of 5 bubbles JJC246, 8 Jul 2016 | Read review
“All rooms are the same square footage. However they are all to a high standard. Rooms away from the lagoon pools tend to be quieter.”
 of 5 bubbles pooh60, 15 Jun 2016 | Read review
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