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Sheraton Sanya Resort

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#16 of 1,286 Hotels in Sanya
Certificate of Excellence
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Sheraton Sanya Resort
Sheraton Sanya Resort
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1,828 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Detroit, Michigan
Level Contributor
141 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 3 weeks ago

This is a fairly new hotel. These are a few pros for this hotel: 1. Grand lobby with good sea view. 2. Live music at the lobby at night. 3. Special breakfast room for Gold members. The food served is the same as main breakfast room. But you have more personal service. 4. The room is new with modern bathroom... More 

Helpful?
Thank 08180326
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comment. We are inspired by your compliments to the room and the pools of our resort, and also glad to hear that you liked our landscape and the band in Lobby Bar, which give us great encouragement. Our SPG Members, as you said, could enjoy... More 

Singapore, Singapore
Level Contributor
69 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 4 weeks ago

Great SPG Platinum recognition. Was greeted and found my way to check in. Room was not ready and the only blemish of the stay was I was not contacted when my room was (Despite leaving 2 modes of contact - wechat and mobile number). Had to come back to check if room was ready on my own. The great thing... More 

Helpful?
Thank BrassBryan
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and taking your time to provide such detailed review. We value each review we received especially detailed ones like yours, they help us improve and understand the needs of our guests. We are inspired by your compliments to our service and location, and also glad to hear that you liked the... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 October 2016 via mobile

Of course the price is not cheap but you get a lot of. One of the best locations at Sanya with a beautiful beach. Even the hotel was booked out there have been enough sun loungers. The. Each bar is amazing, one of the best, i would say best i have been. Perfect view across the beach.

Helpful?
Thank Martin H
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comment. We are so inspired by your great compliments and recognition to our Resort, which give us great encouragement. We will share this with our staff and we believe this would help us improve our service to a higher standard. Sheraton Sanya Resort has beautiful... More 

Western Australia, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 September 2016

we stayed 3 nights in Sanya, after stayed for 2 nights the hotel have problem in water supply at 5:00am, we called the guest reationship department, and the manager arranged a meeting with us and promised us the water supply will be back soon and upgrade our room. the hotel location is good, rooms are big in size but it... More 

Helpful?
Thank EDNG333
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. We thank you for your compliments to our Guest Service Manager, which is definitely an encouragement to us and we have shared your comments to our staff. Sheraton Sanya Resort is very beautiful with great sea view and beach, and is a perfect place... More 

Hong Kong, China
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 September 2016 via mobile

Stayed over a long weekend in September 2016. Easy to get to from the airport (40 mins). Rooms are spacious, clean and well appointed. Pool is massive, beach is great with plenty of beds and a nice swimming area. Food is OK but not exquisite. Disappointingly the activities like tennis and table tennis are an additional charge.

Helpful?
Thank LeeACurtis
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. Sheraton Sanya Resort is very beautiful with great sea view and beach. We are glad to hear that you enjoyed our room, pools and the beach. Meanwhile, please rest assured that we have shared your concerns with related department. Thanks again for your compliments... More 

Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 June 2016

great times in Sanya, sweet surf spot in front of the hotel, great food, gym and friendly staff. Suite rooms are excellent and bedding is off the charts. The pool is massive and the lounge area really quiet. A must in Sanya.

Helpful?
Thank OhNoWayJose
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. We are glad to hear that you have enjoyed your stay at our resort, and Your positive compliments to our hotel are an encouragement to us. We treasure every guest’s comment and we believe this would help us to improve our service to a... More 

Ottawa
Level Contributor
104 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 22 June 2016

We spent two nights at the Sheraton Sanya. We had a room overlooking the grounds with view of the sea beyond. The grounds are extensive and very well kept, lovely gardens. Unfortunately we weren't able to swim in the sea because of high wind. Swimming pools were great and not crowded. Good breakfast and wonderful staff throughout the resort.

Helpful?
Thank gripbic45
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. We are glad that you have enjoyed your stay here. First of all we would thank you for mentioning our great service and room, our first priority is to make sure our guests have a pleasant experience in our resort. We are also glad... More 

Strasbourg, France
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 June 2016

A bit disappointed regarding the quality/price of this hotel. There is a smelling of humidity all over the hotel rooms. Nothing else then breakfast is included in the price (the buffet BBQ dinner should be included, as it is not something exceptional). Very expensive activities are proposed (scuba, jetski etc), but it looks like it is the case in all... More 

Helpful?
Thank Williamescu
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. Please rest assured that your comments will be shared with the related department. Also, for your kind information, we constantly introduce various promotions and packages to target the needs of different customers. In your case, we recommend the Ocean Package which includes 5 water... More 

Taiz, Yemen
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 June 2016 via mobile

One of the greatest hotel in Sanya. It's my second visit and I will be coming here when ever I visit Sanya. Breakfast great. Staff very friendly. Gardena and swimming pools the best ever. The only one thing is not right in this hotel is Tv. Very small and very old.

Helpful?
Thank Buucket L
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. We thank you for your compliments and recognition to our Resort; we believe this would encourage us to do better. We wish you could come back to our Sheraton Sanya Resort next time for more memorable experience. Please do not hesitate to contact us... More 

London, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 May 2016 via mobile

Stayed here for a few nights, absolutely lovely location on the beach and beautiful surrounding gardens. Staff were very accommodating and the hotel was clean. The breakfast had a great selection of all you would want, fluffy pastries, fresh fruit, a wide selection of hot food prepared in front of you, etc. The grounds were well kept and not overly... More 

Helpful?
Thank Natalie G
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya and sharing with us your comments. Sheraton Sanya Resort treasures every guest comment we believe your comments to us will help to improve to a higher level. We thank you for your comments again and please rest assure that the problems you mentioned will be rectified soon to ensure a comfortable experience... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Smoking rooms available
  • Accessible rooms
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Breakfast Available
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
“The Official Resort of Miss World” for three consecutive years, the beachfront Sheraton Sanya Resort in the Yalong Bay National Resort District overlooks white beaches and inviting tropical gardens. Known as the “Hawaii of China”, Hainan Island is a paradise for creating memories. ... more   less 

Additional Information about Sheraton Sanya Resort

Address: Yalong Bay National Resort District, Sanya 572000, China
Region: China > Hainan > Sanya
Price Range: £112 - £226 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Sanya Resort 4.5*
Number of rooms: 511
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Booking.com, Odigeo, Expedia, Travelocity, Hotels.com, Priceline and Ctrip TA so you can book your Sheraton Sanya Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Sanya Hotel Sanya
Sanya Sheraton
Hotel Style:
#4 Business Hotel in Sanya
#9 Top resorts Hotel in Sanya
#10 Romantic Hotel in Sanya
#14 Spa Hotel in Sanya
#16 On the Beach Hotel in Sanya
#16 Luxury Hotel in Sanya
#42 Best Value Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Sanya Resort staff and other travellers.
4 questions
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Phoenix, Arizona

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Questions? Get answers from Sheraton Sanya Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 2nd floor is actually the lobby floor so ask for at least 4th floor or higher as the trees are pretty tall.”
 of 5 bubbles BrassBryan, 4 Nov 2016 | Read review
“ocean view is a must”
 of 5 bubbles EDNG333, 28 Sep 2016 | Read review
“Rooms with pool view and the Golf course view”
 of 5 bubbles sweeksk, 9 Apr 2016 | Read review
“get a ocean view room for a spectacular view”
 of 5 bubbles TopGun1995, 22 Mar 2016 | Read review
“If you smell mould upon entering the room change the room - smell won't change”
 of 5 bubbles andreasf614, 24 Nov 2015 | Read review
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