W Suzhou
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W Suzhou

Building 7 Suzhou Center Corner Of Xinggang Avenue And Suhui Road, Suzhou Industrial Park, Suzhou 215021 China
酷角套房
Traveller (3932)
酷角套房
Room & Suite (695)
Dining (374)
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About

5.0
#5 of 753 hotels in Suzhou
4.9 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.7 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Wander along ancient canals and through garden labyrinths in a city that mesmerized china’s most celebrated high society with its quiet elegance and rich culture. This dreamscape is dreamily enlivened in W Suzhou, delicately balanced with abstract art compositions, innovative amenities, wonderfully packaged in an aura of the contemporary renaissance. Steal away into a wonderland of furniture pieces levitating above carpet embedded with a crystal cloud in 379 guestrooms and suites, accentuated by swirls of vibrant hues. In case you want to linger on a little longer, we have 60 serviced apartments available. The spectacular city and lake scene lies in full view against a vibrant palette inspired by local opera, creating a lush landscape evoking Suzhou’s numerous gardens.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Electric vehicle charging station
Paid public parking on-site
Parking
Wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Rooftop bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
City View
Lagoon View
Languages Spoken
English, Chinese, Japanese, Korean
Hotel links
Special Offer:Earn points toward free nights.

Location

Building 7 Suzhou Center Corner Of Xinggang Avenue And Suhui Road, Suzhou Industrial Park, Suzhou 215021 China
Name/address in local language
5.0
5.0 of 5 bubbles3,378 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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W Suzhou emerges as a standout destination, with guests often lauding its ample amenities, including the sumptuous dining experiences and the luxurious ambience of its well-appointed rooms that showcase breathtaking views. The hotel's service garners high marks for its attentive and professional nature, contributing to an exceptional value for a memorable stay. Reviewers consistently commend the stylish atmosphere and sophisticated decor, while the spotless cleanliness and strategic location, with easy access to Suzhou Center and nearby attractions, also receive frequent praise.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Comfortable
Value
Exceptional
Cleanliness
Meticulous
Service
Attentive
Amenities
Lavish

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3,378Reviews2Q+A74Room tips
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Detailed Reviews
LemmyGulliver wrote a review Mar 2020
Suzhou, China
5.0 of 5 bubbles
We have stayed at the W Suzhou for these past 2 years, but never in times as unusual as this!

When Suzhou was placed on lock-down to prevent the spread of the novel Coronavirus, W seamlessly carried on providing safe and friendly service. Staff members with a long commute were allowed to stay at the hotel, minimising the risk of exposure to both themselves and the W’s guests.

When local government rules said guests couldn’t have breakfast in the main restaurant, W provided an a la carte menu and room service at no extra cost. When local government rules said the lounge had to close, W served drinks and tasty snacks to the room. Special days like Valentine’s Day were celebrated with a cute balloon and hand-made snacks brought to the room.

Local restrictions are still in place as I write this, but the W is still very much open for business. All guests, visitors and staff have their temperature taken every day as they enter, and we are encouraged to use the free hand sanitizer on offer.

Staff, somehow, have remained smiley and friendly throughout this entire experience. I really can’t offer enough praise for the reassuring and efficient way W has conducted its business in these difficult days.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from UgurLeeK, General Manager at W Suzhou
Responded 16 Mar 2020
Hello LemmyGulliver, What an amazing review! I am so thrilled to hear you are enjoying your W experience. Stay Tuned for more W Fun coming your way soon. All the best, Ugur Lee Kanbur General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jason wrote a review Apr 2020
Boston, Massachusetts
5.0 of 5 bubbles
This is not my first stay, and will definitely not be my last.

I stayed for the entire month of March and the experience has been extremely pleasant. The staff at the W kept me well informed about the facilities and dining options available during this period. Currently, the gym, Chinese restaurant and breakfast restaurant is open.

The hotel is strict to screen everyone’s temperature and frequently sanitizes the elevator for the health and safety of all.

W Suzhou honored my Marriott Bonvoy Titanium status and upgraded me to a spacious suite facing Jinji Lake. The rooms were kept in good condition and the daily cleaning was thorough.

Room service was usually served quick and hot. There was once I ordered a tiramisu, but didn’t look appetizing. The staff gladly replaced the tiramisu with their signature brownie sundae.

Suyan Chinese restaurant serves fine Suzhou+Zhejiang style Chinese food. I highly recommend a visit to this restaurant. The wasabi mayo shrimps are my favorite.

Overall, I am happy staying at the W. I have stayed here for a long time and many staff know me by name. Special mention goes to Dorothy of the W Insider team for assisting me with errands, and always having an eye to make my stay extra special.
Thank you.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from UgurLeeK, General Manager at W Suzhou
Responded 9 Apr 2020
Hello jasonpui, What an amazing review! I am so thrilled to hear you are enjoying your W experience, We’re thrilled that you have enjoyed our service and Suyan. It’s especially great to know our talent Dorothy have made your stay memorable. We appreciate your recognition and look forward to welcoming you back, so please do come visit again soon! All the best, Ugur Lee Kanbur General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Gordon James H wrote a review Mar 2020
5.0 of 5 bubbles
I met a friend in the W Hotel lobby for dinner and a drink. The staff were careful to check temperatures and ensure we used hand sanitizer when entering the hotel and again when entering the bar area, but then we were able to sit down at a table, remove our masks and enjoy the food and drink in comfort. The staff remained attentive throughout and the food was great. I had a double cheese burger and a Viola lager followed by a delicious chocolate brownie. A very enjoyable evening and they are clearly holding a good balance between guest enjoyment and Covid-19 control. Well worth a visit!
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Review collected in partnership with 单个酒店
Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from UgurLeeK, General Manager at W Suzhou
Responded 1 Apr 2020
Hello gordonjamesh, What an amazing review! I’m thrilled to hear you enjoyed your time here and was warmly welcomed by our service team. We look forward to welcoming you back, so please do come visit again soon! All the best, Ugur Lee Kanbur General Manager
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Paul B wrote a review Aug 2020
Sweden
5.0 of 5 bubbles
When I arrived in Suzhou for my second job contract at end of 2018, I decided that this time I needed to live as central and convenient as possible so I could focus on my work. After looking at what seemed to be a huge number of apartments I realized the W hotel residential apartments ticked all the boxes. For me the things that attracted me to live here compared to a "traditional" apartment were:
1) Cleaning included as well as change of bedding etc.
2) Breakfast from a huge buffet with everything you can imagine was included (need to have strong will power if you don't want to go up in weight!)
3) Free parking in the underground garage conveniently located directly under reception.......except during coronovirus times, there are also lifts that go directly to the service apartments
4) You can walk directly from W hotel and into Suzhou centre where all your needs from eating, drinking, shopping, entertainment etc. can be taken care of
5) The apartment was fitted with everything from bedding to kitchenware and toiletries were refreshed twice weekly.......this is another convenience not available in a "traditional" apartment as those you need to provide for yourself.
6) Free gym and swimming pool access for you and registered guests

So these were the practical reasons for moving there but after moving in I realized it was not just an apartment I was living in but a small community of like minded people together with a team of hosts who looked after your every need. The team is headed by Lee the General Manager and honestly each and every guest is made to feel like a king and he and his team always have the time for you.

So if it is a high 5 star standard of amenities and service your looking for with everything from the nature of Jin Ji lake to shopping and restaurants on your doorstep together with the convenience of the "all inclusive" feeling, then there really is no better place to stay whether it is a short stay or longer stay. For me I stayed 1.5 years and it is clear that this will be the first place I think of if I return to china for a new work contract!
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Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: view over Jin Ji Lake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugur Lee Kanbur, General Manager at W Suzhou
Responded 12 Aug 2020
Hello W4268HFpaulb, What a fantastic review! It brings us great satisfaction to know that we have impressed you. I’m thrilled to hear you enjoyed both the facilities and the service and I have shared your compliments with our team – they will be excited to know that their efforts in delivering exceptional service have been recognized. Anything you need, just ask! All the best, Ugur Lee Kanbur General Manager
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Paul B wrote a review Mar 2020
Sweden
5.0 of 5 bubbles
Well I have been staying in the residential apartments since January 2019 and if you are looking for top class service at a standard your used to in europe (or better!!) then this is the place to be. I have met many people staying in the apartments or hotel rooms during my stay and never did I hear any negative comments. Quite the opposite! So then came the coronavirus and at that time I was out of the country and really wasn’t sure what I would come back to. I feared complications and issues due to the countries clamp down but what I was met with was very simple and sensible procedures and the same friendly staff to welcome me back. It’s all fuss free and the service is at the same standard as usual or if anything it might have got a notch better if that’s possible. Sure the routines changed but We were, for instance, treated to room service breakfast when the restaurant had to be temporarily closed due to infection risk, and it all felt a little bit luxurious during this time when life could simply have been made more difficult. So hats off to The manager Lee and his talented staff to make sure things did not spiral down and the guests both short and long term are ensured a super welcome and stay during their time here no matter for one night or one year or more!!!
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Review collected in partnership with 单个酒店
Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from UgurLeeK, General Manager at W Suzhou
Responded 16 Mar 2020
Hello W4268HFpaulb, What an amazing review! I am so thrilled to hear you are enjoying your W experience. Stay Tuned for more W Fun coming your way soon. All the best, Ugur Lee Kanbur General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RichTheChin wrote a review Aug 2020
Suzhou, China
5.0 of 5 bubbles
The W hotel in Suzhou is the best! My family along with 2 other friend’s families decided to spend a long staycation weekend at the W instead of traveling out of town. It was the best weekend we all have had all summer.

The rooms at the W were perfect for our families and the W staff even arranged for a tent to be set up in the room for our little ones. The pool was a great place for our kids to spend time together and they had a reservation system to make sure it wasn’t overcrowded to adhere to the current pandemic situation. The buffet breakfast spread is huge and they even opened up 2 restaurants for breakfast to mitigate the crowd.

One of the best things about the Suzhou W is that it is also connected by a sky bridge to the Suzhou Center Mall with 100’s more options for food and entertainment.

Overall the friendly and thoughtful staff as well as the shear awesomeness of the venue made this staycation one that will be difficult to top.
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Review collected in partnership with 单个酒店
Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugur Lee Kanbur, General Manager at W Suzhou
Responded 14 Aug 2020
Hello RichTheChin, Thank you for taking the time to share your W experience! It was a pleasure hosting you at W Suzhou, When you’re happy, we’re happy - I’ll be sure to pass along your positive experience to the team. We look forward to seeing you again. Best wishes, Ugur Lee Kanbur General Manager
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diegosambu wrote a review Mar 2020
Suzhou, China
5.0 of 5 bubbles
I have been in, several times during the Covid19 terrible time, I was impressed, that W Hotel arrangements was one of the most accurate in the matter of checking all the people has to go in, this make me feel so safe and sure in order to keep clean from this terrible virus that is impacting all the world. I would like to express my congratulations to all the staffs, special thanks to the housekeeping that do amazing job.
Unfortunately all the restaurants and Woobar has been shutdown but the hotel is still number one in town. I had the opportunity to drink a cup of coffee at the corner (complementary from W Hotel)
Congratulations and regards see you soon.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from UgurLeeK, General Manager at W Suzhou
Responded 23 Mar 2020
Hello diegosambu, Thank you for taking the time to share your W experience! I’m thrilled to hear you enjoyed your time here and was warmly welcomed by our service team. We look forward to welcoming you back, so please do come visit again soon! All the best, Ugur Lee Kanbur General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rc925 wrote a review Jan 2020
San Francisco, California
+1
5.0 of 5 bubbles
Top Level Service. Respect for Marriott Elites with upgrades and a polished lounge. A top notch bar in the lobby. Awesome location and room views. Room was great, with a really great W Hotels flair. Stay here - there are other great hotels in Suzhou but this one goes the extra mile for everything that matters, and that helps if you're far from home like I was.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from UgurLeeK, 总经理 at W Suzhou
Responded 16 Jan 2020
Hello A4928AHryanc, Thank you for your feedback in regards to your experience at W Suzhou. It's awesome to hear your recognition for our location, room, bar and our signature Whatever / Whenever service. We appreciate your recognition and look forward to welcoming you back, so please do come visit again soon! All the best, Ugur Lee Kanbur General Manager
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Mike O wrote a review Apr 2020
5.0 of 5 bubbles
The W Hotel is still providing outstanding service even during current times. From the diligent checks at the entrance on temperature, health code, and recording of details to the attention of the staff to obvious hygiene practices (masks, gloves, wiping of surfaces), it is clear that the W is on top of their game. I had a great meal and a couple of drinks with a colleague and we thoroughly enjoyed the evening. Thank you to Lee and his team for their excellent work!
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from UgurLeeK, General Manager at W Suzhou
Responded 3 Apr 2020
Hello mikeoO518QG, What an amazing review! Thank you for your feedback in regards to your latest experience at W Suzhou. We appreciate your recognition and look forward to welcoming you back, so please do come visit again soon! All the best, Ugur Lee Kanbur General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Li wrote a review Sept 2021
+1
5.0 of 5 bubbles
I just came back from US and then stayed in Suzhou W hotel. The environment impressed me a lot. The room is very clean and the service is very comfortable. And the most important thing is that here is smoke free, the air is fresh, making the body relaxing. The garden is beautiful and it’s enjoyable to take a rest at night with little wind. Also the bar on first floor is amazing, the atmosphere is very nice, you should not miss it. The bartender could also make the cocktail for your flavor, as well as personalized and seasonal drinking. I really enjoyed my stay here and I wanna go back in future.
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Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugur Lee Kanbur, General Manager at W Suzhou
Responded 13 Sept 2021
Hello LeeSamsara, What an amazing review! I am so thrilled to hear you enjoyed your stay with us. We look forward to more W experiences together ! All the best, Ugur Lee Kanbur General Manager
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uikion asked a question Mar 2019
Singapore, Singapore28 contributions41 helpful votes
does this hotel has smoking rooms available?
Answer from cjmstone100
Philadelphia, Pennsylvania142 contributions96 helpful votes
No. This hotel adopted Marriott’s smoke free policy. You will find that a lot of the American/European brand hotels in the major cities in China follow this policy.
Rene T wrote a tip Apr 2024
3 contributions
5.0 of 5 bubbles
"Don’t miss the bar!"
Read full review
Gene B wrote a tip Dec 2023
2 contributions1 helpful vote
5.0 of 5 bubbles
"Ignore any other hotel in Suzhou… just stay here!"
Read full review
Amin T wrote a tip Nov 2023
4 contributions
5.0 of 5 bubbles
"The location is good. Buffet dinner is a good value for kids. Can be purchased separately online too."
Read full review
Sonia Petrovic wrote a tip Sept 2023
Suzhou, China24 contributions7 helpful votes
5.0 of 5 bubbles
"Big event or weekend mostly packed in parking place so better get taxi /DiDi"
Read full review
jamiljuma wrote a tip Sept 2023
Shanghai, China37 contributions16 helpful votes
5.0 of 5 bubbles
"try to get a spot facing the lake view. best view!"
Read full review
Not the right property for you?
There are more places to choose from in the Suzhou area.
PRICE RANGE
£117 - £136 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuSuzhou
NUMBER OF ROOMS
379
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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W SUZHOU - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about W Suzhou
Which popular attractions are close to W Suzhou?
Nearby attractions include Suzhou Market Street (0.5 miles), Xinghai Square (0.3 miles), and Rainbow Store (Su Yalu) (0.6 miles).
What are some of the property amenities at W Suzhou?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at W Suzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Suzhou?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at W Suzhou?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to W Suzhou?
Conveniently located restaurants include Le Lac, Woo Bar(W Suzhou), and SU Yan (W Suzhou).
Are there opportunities to exercise at W Suzhou?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does W Suzhou have airport transportation?
Yes, W Suzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at W Suzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does W Suzhou offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W Suzhou?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.
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