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Hotel Soul Suzhou

Booking.comUS$59*
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#9 of 1,427 Hotels in Suzhou
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hotel Soul Suzhou
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372 Reviews from our TripAdvisor Community

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Showing 221: English reviews
Paris, France
Reviewed 30 March 2017

Good situation (especially when the Line 4 becomes operational). Very Nice bathroom. BUT some unsupportive and unpleasant members of the staff. Dark room: even when you pay a surcharge to get a window (some rooms don't even have one...), it does not make a difference because you would have another building right in front of your room.

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Helpful?
1Thank LuluL92
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear LuluL92, Thank you for taking the time to share your experience with us. We are delighted to know that you found our convenient location. It is clear that we have some training issues that we need to address. Our team will review the service shortfalls to try and make sure that such things do not happen again. If I...

Jakarta, Indonesia
Reviewed 22 March 2017

I stay here EVERY time I come to Suzhou for work! What I love: - friendly, well-trained staff - modern, fun decor and clean spacious rooms - fast wifi w/VPN - big, comfy beds and high quality linens - great breakfast spread - excellent rates/value

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Helpful?
Thank LeslieMV
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear LeslieMV, Thank you for your precious time to share your wonderful experience at Hotel Soul Suzhou. Your kind words complimenting on our room and service provided by the team are highly appreciated. It motivates our team to continuously provide exceptional stay for our guests. Thank you for your support and we look forward to welcoming you back for another...

Phoenix, Arizona
Reviewed 28 February 2017 via mobile

We stayed at Hotel Soul a total of 3 nights last week (1 extra because we enjoyed it so much). The staff were friendly and helpful and went out of their way to assist us with questions and in getting taxis. Several staff members spoke English well which helped us a lot. Breakfast was full of options and consistently good....

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Helpful?
Thank Jessspies
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Jessspies, Thank you for taking your precious time to share your wonderful experience with us. We are most delighted to know that you had an enjoyable stay. I hope you also enjoy our BAR SOUL live band performance from Thursdays to Saturdays. Your kind words of praise in recognition of the service provided by the team are highly appreciated....

Reviewed 25 February 2017 via mobile

Friendly and helpful staff. Very clean, well equipped, good wifi, very good breakfast buffet from 6.30 to 10.30 ! Free shuttle every hour to Humble Garden and Railway station. Very well located, in the center of historical center. And shopping areas. My place in Suzhou : my 3rd time. Modern design.

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Helpful?
1Thank J B
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear JB, Thank you for your precious time to share your wonderful experience at Hotel Soul Suzhou. We are thrilled to have you back with us and every experience is enjoyable. Your kind words complimenting on our room and service provided by the team are highly appreciated. It has been our pleasure to have you as our guest. It is...

Arlington, Virginia
Reviewed 16 February 2017 via mobile

My sister and I spent 2 nights in this Hotel during the Chinese New Year. The location is perfect--in front of the pedestrian street "Guanqian Street" with many shops and restaurants. The hotel has free shuttle bus to take the guests to railway station. The room is clean, the bed is comfortable and staff is friendly. Overall we had a...

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Helpful?
Thank Jianyuan
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Jianyuan, Thank you for taking your precious time to share your good experience with us. We are very delighted to know that you had an overall enjoyable stay in Chinese New Year. Your kind compliments in recognition of product and service provided by the team are highly appreciated. Hotel Soul offers a new type of executive suites, spacious and...

Reviewed 15 February 2017

Ignoring the off-the-wall design, this is a very solid hotel for the price. It is located just off Guanqian Jie and is around 20-minutes walk away at most from the major sites such as the Humble Administrator's Garden, although they do provide a shuttle bus service as well. Breakfast was fairly average but had a good range of both western...

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Helpful?
Thank Gongbaobeijing
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Gongbaobeijing, Thank you for taking your precious time to share your pleasant experience. We are pleased to know that you are very satisfied with your stay with us. Our hotel is conveniently located in the heart of Suzhou. We strive to provide serve and product to meet the needs of our guests. It has been our pleasure to have...

Kuala Lumpur, Malaysia
Reviewed 11 February 2017

Stayed at this hotel due to the competitive price. Was not expecting much but the stay was way above our expectations. Was able to access my email thanks to their VPN server which is usually only available in higher end international hotel chains. Room came with free breakfast which was decent enough. Hotel also provided free transport to the train...

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Helpful?
Thank Julian L
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Julian L, Thank you for taking your precious time to share your wonderful experience with us. We rely on guest feedback to improve ourselves wherever possible and we feel very encouraging to receive your compliments on your overall stay. Your compliments about our breakfast buffet and FREE shuttle bus services provided by the team are appreciated. We understand our...

Reviewed 31 December 2016

The rooms and layout of the hotel was very modern. It was really pretty inside and at the corridors. The staff were courteous and friendly. The breakfast spread had a wide spread of items to choose from. For those stay for more than 1 night, a plus point for you would be their changing breakfast spread. They have italian, korean,...

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Helpful?
Thank Chua H
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Chua H, Thank you for taking your precious time to share your great experience with us. We are very delighted to know that you had an overall enjoyable stay and found our thematic décor design. Your kind compliments in recognition of service and the breakfast buffet quality provided by the team are highly appreciated. Hotel Soul offers a new...

Bruce Mines, Canada
Reviewed 28 December 2016

This hotel is located in an excellent location in the midst of a busy pedestrian shopping area and an easy walk to the sights. The staff are very helpful and spoke excellent English. The decor of the hotel was playful if a bit odd. The rooms were large with very comfortable beds. A delicious buffet with lots of variety was...

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Helpful?
Thank vhart60
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear vhart60, Thank you for taking your precious time to share your wonderful experience with us. As a frequent traveler yourself, we are thrilled that you have been impressed to stay with us and have found our location ideal. The décor elements of both modern and ancient China are specially designed for guests to appreciate while experiencing the hotel. Your...

Singapore, Singapore
Reviewed 19 December 2016

Not knowing what to expect, was pleasantly surprised to find a nice and cosy hotel right next to pedestrian walk. Pro: - close to shops and eating places - large and clean room - quiet and comfortable beds - good shower with strong water strength - cheerful and helpful staff Note: despite being close to winter we find the room...

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Helpful?
2Thank Steven L
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Steven L, Thank you for your precious time in sharing your pleasant experience on Tripadvisor. We are delighted that you had an enjoyable stay in our guestroom and enjoyed our thematic décor. The elements of both modern and ancient China are specially designed for guests to appreciate while experiencing the hotel. We provide an advance booking of our FREE...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Established in May 2010, Hotel Soul is the first contemporary boutique hotel in Suzhou, China. The 220 room hotel's design concept juxtaposes elements of modern and ancient China, celebrating the nation's remarkable swift modernisation while paying tribute to its distinguished past. Guests at Hotel Soul can enjoy a wide range of culinary delights at the continental restaurant, Brasserie 101, inspired by chic Sino-French interior design. Bar Soul brings a unique blend of retro and industrial elements. It is also the ideal place for carousing with regular live band performances and a variety of drinks and snacks. Chinese restaurant Ying Fook Court serves carefully crafted Chinese cuisine and an innovative congee hotpot. On the second floor, Ying Fook Heen boasts a bright, spacious banquet hall and three VIP rooms perfect for hosting banquet receptions and business dinners for all occasions. Hotel Soul also offers a fully equipped gym alongside premium leisure and meeting facilities, making it the perfect choice for leisure and business travelers. ... more   less 

Additional Information about Hotel Soul Suzhou

Address: No.27-33, Qiaosikong Alley, Gusu District, Suzhou 215 000, China
Region: China > Jiangsu > Suzhou
Price Range: £41 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Soul Suzhou 4*
Number of rooms: 220
Reservation Options:
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Hotel Style:
#2 Best Value Hotel in Suzhou
#4 Romantic Hotel in Suzhou
#9 Luxury Hotel in Suzhou
#20 Business Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Soul Suzhou staff and other travellers.
7 questions
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Questions? Get answers from Hotel Soul Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors and corner rooms”
junechong31, 7 May 2017 | Read review
“I liked to fact that we had window on the outside so it might be an idea to ask for that.”
FrostyNottingham, 27 Apr 2017 | Read review
“The adjoining rooms were great for families travelling with children.”
reggyyanpl, 18 Dec 2016 | Read review
“Request for a room on the non-smoking floors (the have both)”
EllaBedella, 16 Dec 2016 | Read review
“Go for an upper floor!!”
AustrianinAsia, 15 Aug 2016 | Read review
5 of 5
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US$59* /night
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Prices are for 1 room, 2 adults
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