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InterContinental Suzhou

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#4 of 1,389 Hotels in Suzhou
Certificate of Excellence
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InterContinental Suzhou
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475 Reviews from our TripAdvisor Community

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Showing 265: English reviews
Reviewed yesterday NEWvia mobile

Nice staff. Spotless room. Quiet room. Fair selection of TV channels. The bathroom mirror had a TV in it -- cool! Comfortable bed. Nice toiletries. Thick towels. Buffet breakfast was good. Ask for a well done omelette.

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Helpful?
Thank Mark T
Reviewed 3 days ago NEWvia mobile

I was expecting a typical king room and it was a king suite. The bed was luxury and the bath incredible. There were two whole rooms and views on two sides. The breakfast was busy but amazing with many western and Asian options. The noodle bar was great and service by the same friendly woman each morning I was there....

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Helpful?
Thank Janine A
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

ear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our rooms decoration and breakfast selection made your visit enjoyable, especially the noodle bar you mentioned. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail...

Suzhou, China
Reviewed 1 week ago via mobile

We tried this place for Sunday lunch hoping for great modern international buffet. We ended up on a "circus" dedicated to hungry Chinese where the food was all over the floor and buffet area was not even clean and rearranged after the passage of the Chinese herd. Nothing to offer at 1 pm when we were sit. All the buffet...

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Helpful?
Thank Carosuzhou
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are really sorry about the dining experience you mentioned at our buffet restaurant, and we do deeply apologize to that. We will take actions immediately to improve our service, food variety and restaurant atmosphere. And we will review our operation...

Melbourne
Reviewed 2 weeks ago

I only stayed in Suzhou for 1 night, but it was a pleasant stay after all with a service worth of a 5 stars hotel. The hotel is located just across the shopping mall and also Starbucks, plus it's not really far from the old street. The check in process was really smooth considering we arrive in Suzhou quite late....

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Helpful?
Thank andryvsutrisna
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. It’s our great honor to have your compliments on our hotel. Feedback such as yours is the biggest recognition to us all. We will continue...

Houston, Texas
Reviewed 2 weeks ago

I am on a 15 day business trip and the hotel is nice. rooms are spacious, quiet. Vincent, the duty manager and a kind IT lady went out of their way to quickly fix my room's internet (i had a global teleconference). The chef Mathew went out of his way at a late hour to prepare a desired a la...

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Helpful?
Thank willowbrooksam
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our front desk Vincent, chef Mathew, IT and concierge team made your visit enjoyable. It’s our great honor to have your compliments on our hotel. We have shared your feedback with the respective...

Singapore, Singapore
Reviewed 17 December 2016

Stayed 1 night at this hotel, part of my 10 days Shanghai visit. Hotel Location about 10 minutes by taxi from Suzhou Train Station. Shanghai-Suzhou about 30 minutes by train. Hotel located near malls, many eating places and amenities within walking distance. Hotel has modern feel. Bedroom, bathroom and toilet were clean. The view from bedroom could be very beautiful...

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Helpful?
Thank Intan W
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service have made your visit enjoyable. For the free haze problem you mentioned, we are really sorry about that. We sincerely hope next time you visit, it will be a sunny...

Dubai
Reviewed 10 December 2016

Two years back this property would be some what considered a bit out of downtown but due to the rapid progress happening in this city today this property boasts an amazing location, walking distance to Jinji lake and surrounded by the biggest malls this property is right in the heart of the city. I had checked-In on a weekend and...

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Helpful?
Thank Abbas H
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our front desk service, rooms and staff attitude made your visit enjoyable. It’s our great honor to have your compliments on our hotel. Feedback such as yours is the biggest recognition to us...

Reviewed 1 December 2016 via mobile

Typical high level businesses hotel extremely comfortable and relaxing with every kind of comfort. Big rooms where you can stay in very pleasant atmosphere in short or long business stay. Price adeguate to hotel level.

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Thank Vela70
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our rooms, service and environment made your visit just enjoyable. It’s our great honor to have your compliments on our hotel. Feedback such as yours is the biggest recognition to us all. We...

Lichfield, United Kingdom
Reviewed 28 November 2016

I have been here for two weeks & the hotel, plus surroundings, just keep giving. The hotel has everything that you may want if you are either traveling for business, leisure, on your own, or with the family. There are multiple restaurants where staff are always ultra accommodating which offer a range of food to suit everyone. If you are...

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Helpful?
Thank RebelMC70
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our service, restaurants, swimming pool and facilities made your visit enjoyable. It’s our great honor to have your compliments on our hotel. Feedback such as yours is the biggest recognition to us all....

Toronto
Reviewed 12 November 2016

I had the pleasure of staying at this hotel twice in one year and returned again this fall for a 4 night stay. It is by far, my hotel of choice not only in Suzhou but also in comparison to many other hotels in other major cities in China. The Buffet restaurant is outstanding and has an authentic array of...

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Helpful?
Thank granddamme
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our hotel made your visit enjoyable. It’s our great honor to have your compliments on our hotel. We have shared your feedback with the respective team members. Feedback such as yours is the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Suzhou is the most prestigious luxury hotel in the historic garden city of Suzhou. This stunning new property occupies a coveted location on the shores of Jinji Lake, a showpiece destination in one of China’s most cherished tourism cities. ... more   less 

Additional Information about InterContinental Suzhou

Address: No.288 Wangdun Road, Suzhou 215028, China
Region: China > Jiangsu > Suzhou
Price Range: £135 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Suzhou 5*
Number of rooms: 432
Reservation Options:
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Also Known As:
Intercontinental Suzhou Hotel Suzhou
Hotel Style:
#4 Luxury Hotel in Suzhou
#5 Romantic Hotel in Suzhou
#5 Business Hotel in Suzhou
#35 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Suzhou staff and other travellers.
3 questions
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Questions? Get answers from InterContinental Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always choose corner rooms, not next to the elevator, non-smoking. One set of rooms face the jinji lake, other faces the malls etc.”
 of 5 bubbles willowbrooksam, 7 Jan 2017 | Read review
“Ask for room with park view (if no haze)”
  • Double Bedroom
  • Bedroom
  • Double Bedroom
  • View from Room (with Haze)
  • View from room (with Haze)
 of 5 bubbles intanw981, 17 Dec 2016 | Read review
“Room 702 has an awesome view of Times Square”
 of 5 bubbles 196rudyh, 20 Oct 2016 | Read review
“Best location and service.”
 of 5 bubbles Godlover, 11 Oct 2016 | Read review
“Take a room on the front of the hotel on a high floor to get a view of the lake”
 of 5 bubbles 198KevinL, 5 Oct 2016 | Read review
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