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Pan Pacific Suzhou

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Room & Suite (184)
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Certificate of Excellence

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Certificate of Excellence
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Free High Speed Internet (WiFi)
Free parking
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Park View
Classic
HOTEL CLASS
Hotel links
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Hotel deals
1,223Reviews
885Photos
10Q+A
93Room tips
Traveller rating
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Popular mentions
The Pan Pacific Hotel Suzhou has a unique building which is converted from a very old building. The hotel layout is quite complicated but the hotel room is very clean and comfortable and specious. Besides, it has a nice little garden with a swimming pool. Breakfast is one of the
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Response from PPSuzhou, Public Relations Manager at Pan Pacific Suzhou
Responded 2 days ago
Thank you for choosing to stay with us. We feel really honored that you had a great stay here, and hope to see you again.
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What an unusual design with beautiful grounds - although quite easy to get lost before orientation set in. Stayed for 2 nights with rooms being spacious functional and clean. Very good breakfast with many choices and very helpful, courteous staff. Hotel I'd stay at again since
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Response from PPSuzhou, Public Relations Manager at Pan Pacific Suzhou
Responded 1 week ago
Thank you for your kind feedback and we're horned that you enjoyed your stay with us. We're wholeheartedly looking forward to seeing you again.
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Treat yourself to stay at this hotel. The grounds are beautiful. The hotel is adjacent to a beautiful park that hotel guests may explore at no additional charge. The rooms are luxurious and functional.
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Response from PPSuzhou, 公关经理 at Pan Pacific Suzhou
Responded 2 Jan 2019
Thank you for your kind comments and we feel really honored that you had a great stay in our hotel. We hope we could see you again in the near future. Wish you have a great start of the year of 2019!
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+11
First rate hotel. The bus and luggage drop off area is at least 100 meters from the lobby. Hotel common areas were COLD (don't know what happened to the heat?) The layout is like a village with rooms in different buildings. The restaurant was amazing and extensive with too
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Response from PPSuzhou, 公关经理 at Pan Pacific Suzhou
Responded 2 Jan 2019
Dear Joseph, Thank you for your stay with us and for sharing your experience with other travelers. Your detailed comments are highly valued by us, with which guide us to deliver ideal experience for our valued guests. As you mentioned our bellman charged you RMB 5 for help, which was actually not our hotel policy. Our Front Desk Manager Mark helped to check the issue and it turned out that the tour guide from the travel agency you booked has told you to do so, which has also been confirmed by him. In between, there might be some misunderstanding for it. We have also forwarded your comments to them for their service improvement. Lastly, thank you again for staying with us and wish you a great start of the year 2019!
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It was fortunate that they preserved the exterior of the hotel. But the people who bought the hotel and renovated it mustnt have thought about the layout of the hotel because it was a disaster. It was confusing going around the hotel and finding our way to certain places. A
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Response from PPSuzhou, Public Relations Manager at Pan Pacific Suzhou
Responded 27 Dec 2018
Thank you for your stay with us and we feel really sorry that you had an unpleasant experience in our hotel. Your comments are seriously concerned and have been forwarded to related department for improvements. Thank you again for your feedback, which is important way for us to know where we need to improve.
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吳宮泛太平洋酒店
Bed Headboard peeling
Cupboard with peeling front
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12345637
Yes. A swimming cap is requested when use both indoor and outdoor pools according to the policy of Suzhou Bureau of Hygiene. Thanks for your understanding and look forward to serving you soon.
0 votes
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When was the hotel opened? Any refurbishement done since its opening?
The hotel started operating in 1999 and became a Pan Pacific hotel in 2010. As Ham M suggests, if one is looking for a sleek, contemporary, glass & steel tall building, you would not choose our hotel. We were built with tradition in mind, encapsulating all the beautiful features of a Suzhou visit all within the hotel environs - beautiful gardens, rivers and bridges, pavillions and pagodas, distinct Jiangsu architecture and hospitality. The Pacific Wing of the hotel was added in 2010 and is the Executive Wing of the hotel. A RMB12million renovation was completed in May this year which encompassed some rooms, all meeting rooms, the ballroom and the Chinese Restaurant. All the TripAdvisor members who had reviewed the hotel and got us our #6 ranking out of the over 1700 hotels in Suzhou should be a good basis for your choice of hotel.
1 vote
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Is there internet?
Yes there is, all over hotel. But no fb, google ou r messenger.
0 votes
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Don't remember either in regular hotel. There's a special Pacific upgrade section with a spa. Perhaps there.
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12
"I'm sure all rooms would have been excellent"
"Don't stay"
"The bed was reasonably comfortable"
"Ask for a room nearest elevators so you wont have to go through a maze-like hallway to get to your room."
"Ask for one overlooking the gardens."
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12345619
PRICE RANGE
US$89 - US$140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific suzhou hotel suzhousheraton suzhou hotel
LOCATION
ChinaJiangsuSuzhou
NUMBER OF ROOMS
480
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