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Four Points by Sheraton Suzhou

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Traveller (201)
Dining (66)
Room & Suite (63)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Four Points by Sheraton Suzhou located next to the Moon Bay, Dushu Lake in Suzhou Industrial Park, the hotel is within 15 minutes drive to downtown and is surrounded by a lot of shopping, entertainment, and dining options. It takes only 20 minutes to the train station and from there it takes another 20 minutes to arrive in Shanghai by high-speed train.
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Property amenities
Pool
Free parking
Fitness Centre with Gym / Workout Room
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Restaurant
Spa
Breakfast included
Airport transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Quiet
Luxury
HOTEL CLASS
Hotel links
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262Reviews
296Photos
1Q+A
24Room tips
Traveller rating
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Stayed here for a week in January. The room was clean and tidy but the bathroom was a bit cramped. The toilet was right up against the shower glass screen so was not easy for me to use. I complained and was upgraded to a suite which was very nice but a bit dark. The staff were
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Response from fpsuzhousuzhou, 总经理 at Four Points by Sheraton Suzhou
Responded 3 weeks ago
Dear Guest, Thank you for choosing to stay at the Four Points by Sheraton Suzhou and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent for your experience from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Suzhou. Regards, General Manager John Sheng
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Perfect business hotel in SIP area, staff at Front Desk were very helpful, worked through multiple requests efficiently. Good level of English. Room was nicely appointed. Didn't have time to use the gym or swimming pool, hope to see them on my next trip. Definitely recommend
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Response from fpsuzhousuzhou, Online Sales at Four Points by Sheraton Suzhou
Responded 3 weeks ago
Dear guest, Very appreciate you for taking time to share with us your experience while at our hotel. We are glad you enjoyed your stay and that the service and facilities met your expectations. Thank you again for your recommendation. We are looking forward to your return. Regards!
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I asked for a non-smoking room on a non-smoking floor when I booked. When I checked in, I was given keys to a room that obviously hadn’t been cleaned and looked like someone was still staying in. So terrible! Then, I was given another room on an allegedly non-smoking floor. The
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Response from fpsuzhousuzhou, General Manager at Four Points by Sheraton Suzhou
Responded 18 Oct 2018
Dear Guest, Thank you for choosing to stay at the Four Points by Sheraton Suzhou and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent for your experience from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Suzhou. Regards, General Manager John Sheng
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The room at 14th floor was excellent. The room was big, the bed was huge and very comfortable and the bathroom excellent. The view also was incredible. The restaurant at the 2nd (or 3rd) floor was nice, quite and with delicious dishes. The only thing that disappoint me was the
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Response from fpsuzhousuzhou, 公关经理 at Four Points by Sheraton Suzhou
Responded 7 Oct 2018
Dear guest, Very appreciate you for taking time to share with us your experience while at our hotel. We are delighted that you like our hotel. It is because your encouragement is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. Thank you again for your recommendation. We are looking forward to your return. Regards!
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Having stayed at the other three SPG properties in Suzhou, I thought I would try the Four Points as well. Check in was quick and I was informed about property features. My suite on the 18th floor was reasonably sized with a separate living room and had panoramic views of Dushu
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Response from fpsuzhousuzhou, 公关经理 at Four Points by Sheraton Suzhou
Responded 10 Jul 2018
Dear guest, Very appreciate you for taking time to share with us your experience while at our hotel. We are glad you enjoyed your stay and that the service and facilities met your expectations. Thank you again for your recommendation. We are looking forward to your return. Regards!
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房间真的破旧
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Dear guest : Thank you for conntact with us, we are so glad to see your email, according to your request, we have Grand Deluxe room and Comfort Suite which including breakfast, club floor and happy hour,the rate for Grand Deluxe is CNY 1020 net, and Comfort suite is CNY 1277, you can booking room in our hotel website or on tripadvisor. If you have any question, don’t hesitate to conntact with us, wish you have a great trip in Suzhou! Best regards! Bunny
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"quite floors, higher floors have nice views over the lake."
"Choose a lake view room."
"Lake side view is recommended."
"lucky dip you possibly will not get what you ask for"
"Lake view, maybe rate may be slightly higher"
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PRICE RANGE
US$71 - US$143 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuSuzhou
NUMBER OF ROOMS
280
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