I have been a frequent resident at this hotel for over 10 years now. I recommend staying on the Horizon floors. The Horizon club is really an excellent place to have breakfast or drinks in the evening. Elle made a huge difference during this stay. She really made me feel at home…
Very nice place, rooms are clean and the host are nice at check-in/out. They serve good food. Watch your bar bills at the lounge, they itemize your drinks to the ingredients and use top shelf unless told otherwise. The Wi-Fi is not constant (will drop you or not be accessible…
参加公司年度会议，在香格里拉住了四晚。对酒店总体环境，会议设施和服务非常棒。对宾客服务部刘樊都小姐热情的接待服务印象非常深刻，以后再来苏州一定会再回来。ShangriLa hotel has very good meeting facilities and amenities. I met a customer service executive Lisa Liu who rendered very delicate and nice services to me! I will strongly consider to come back here…
Very good service. The staff like Daisy ist very helpful. I would like to visit this hotel again if I come to Suzhou next time. The room is neat and tidy. The breakfast tastes great and provides the guests with lots of choices.
My first vist to China. My friend told me that this hotel is good. So I selected this place but I was really a frightened , but after the welcome I was really happy. I rate all the five stars keep it up the great work.
"Stay at the Horizon level. Well worth the difference"
"Horizon club level access is a great plus and worth the extra money. The Buffet on the first floor and Horizon Club are wonderful."
"Lingering Garten very nice - metro nearby walking takes around 10 min."
"if you get a chance, talk to the staff, they are friendly & helpful and knowledgeable."
"We stayed on the 49th floor and all the rooms seem to be good."