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Hilton Suzhou

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Traveller (296)
Room & Suite (114)
Dining (17)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hilton Suzhou is ideally located in the CBD of Suzhou Industrial Park, close to Nanshi Street Station on Metro Line 1, which connects directly to the hotel lobby, and 15 minutes' drive from Suzhou Park Railway Station. Hotel is one of the area's newest and best-equipped properties and its ideal location coupled with its beautifully appointed guests rooms make it an ideal destination for both business and leisure travelers alike. Hilton Suzhou's deluxe accommodation consists of 357 guest rooms and 181 serviced apartments, all of which feature the latest technology and guest amenities. Guests who are looking for a home away from home can craft their own culinary delights in the serviced apartment's fully equipped kitchen. There are five superb restaurants available in the hotel, each of which offers a variety of cuisines and dining experiences, including authentic Chinese dishes, international buffet fare and the finest Italian gastronomy.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Trendy
Great View
HOTEL CLASS
Hotel links
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Hotel deals
418Reviews
360Photos
2Q+A
14Room tips
Traveller rating
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Popular mentions
Hotel manager (Bill) is poorly trained and lack experience, inappropriate manner and very timely response to simple requests! We been a Diamond Hilton loyalty program member for awhile and never felt as neglected as we were at this hotel! The only plus side was the executive
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Hotel's Favourite
Been in the newest Hilton Suzhou, “just upgrade from double tree by Hilton” a couple of time for my business travel in the city, hotel room are spacious and well design, well clean and maintained, staff are generally very Friendly and try to accommodate any request you may have,
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Response from Gigiyuan, 经理 at Hilton Suzhou
Responded 12 Jul 2018
Just wanted to thank you for your recent stay here at Hilton Suzhou! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.
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Stayed in the hotel, experienced unbearably slow internet and not able to adjust AC. Instead of AC constant hot air comes out and ridiculously hot and stuffy room. Operators and manager not properly trained to explain.
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Response from Gigiyuan, 经理 at Hilton Suzhou
Responded 2 Dec 2018
Thank you for your candid review of your recent stay with us. I apologize that internet access was of concern during your time with us. We will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.
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The hotel is fairly new. The staff was amazing, and very attentive to my needs as a foreign business traveler. They had English speaking staff, which made the check-in process and dealings with the Lounge Personnel very easy!!
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Response from Gigiyuan, 经理 at Hilton Suzhou
Responded 13 Nov 2018
Just wanted to thank you for your recent stay here at Hilton Suzhou! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.
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I am travelling and staying regularly in Hilton Suzhou. They upgraded from Doubletree to Hilton, from 4 star to 5 star, but in my view, nothing improved and changed. In fact, somethings even get worse. Smoking: someone's smoking in toilet and bad smell came out. Hotel never
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Response from Gigiyuan, 经理 at Hilton Suzhou
Responded 14 Nov 2018
I appreciate your review of your recent experience at our hotel. I'm very sorry that had a disappointing experience with us and I have addressed these issues with our staff. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.
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Photo provided by managementHilton Suzhou
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12345623
Sorry the question you asked came to me written in Chinese, if you can ask it in English I would be happy to answer it.
0 votes
"we are in 2018, internet should be fast...in 5 star hotel"
"Executive Rooms are Very Nice! Highly Recommend Beer Society, on the 2nd Floor to Unwind!"
"No smoking, rooms temperature is not too high."
"Best views and good peoples like Amelia"
"The suite rooms are not in the main part of the hotel."
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PRICE RANGE
US$128 - US$188 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuSuzhou
NUMBER OF ROOMS
538
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