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InterContinental Hotel Wuxi

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Traveller (283)
Room & Suite (114)
Dining (21)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Bar/Lounge
Spa
Free parking
Airport transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Sauna
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Luxury
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals
319Reviews
343Photos
5Q+A
28Room tips
Traveller rating
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Popular mentions
I stayed at this hotel in February. I booked and paid for a five-night stay through Hotel.com. When I checked in, the hotel placed a RMB 2,500 deposit, approximately US$380, on my credit card, which is a standard procedure. However, it has been more than two weeks since I
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Response from Ambassador815970, Public Relations Manager at InterContinental Hotel Wuxi
Responded 5 days ago
Dear InterContinental Guest, Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Wuxi. We are very sorry to hear that your expectation was not met .we will pay our high attention to the issue you mentioned about. I have double checked that the cancelation has been submitted on your check out day already, the bank has informed to work on this with in 2 days reply. In addition, a offical mail has sent to make effective solutions and improve our guest experience. Kindly hope we will offer you more satisfied service next time. Best regards Hotel Marketing & Communication Team
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Confirmed for the second time to be the best hotel for staying in Wuxi. Position near the traditional walking shop canal, which is very nice for dinner and late walking All Facilites Customer services verycpmplete and pleasent
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Response from Ambassador815970, Guest Relations Manager at InterContinental Hotel Wuxi
Responded 2 weeks ago
Dear Guest, First and foremost, thank you for the time you have taken to share your recent experience with us. It is great to know that you enjoyed your stay with us and that you found our colleagues helpful. Your generous words of praise will certainly be shared with the broader hotel team. We look forward to welcoming you back very soon. Sincerely, Marketing Communication Team
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Room was clean and luxurious, no smell of smoke, which is quite hard to find in China. room service was decent and fairly priced for room service. Other restaurants in the hotel are very expensive but I guess it is a 5 star hotel. Breakfast is a grand affair, attentive staff,
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Response from Ambassador815970, Public Relations Manager at InterContinental Hotel Wuxi
Responded 3 Jan 2019
Dear guest, Warm Greetings from InterContinental Wuxi! Thank you very much for choosing to stay with us during your recent visit to Wuxi and sharing your feedback on tripadvisor. I am glad that you had an enjoyable stay with us and greatly appreciate your kind patronage. I am aware of the aircon issue we experienced recently because of the temperature dropped, we have to warm up immediately to ensure the most of guests comfort, We apologize for any inconvenience to you. However I can reassure you that corrective measures have been taken and that the aircon is now fully functional throughout the hotel. Finally, my colleagues and I look forward to the immense pleasure of welcoming you back to InterContinental Wuxi in the not too distant future. Sincerely, Marketing Communication Department InterContinental Wuxi
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+2
Stayed here for the 2nd time this year and again the place can not be faulted. Comfortable rooms, good breakfast and friendly staff. The lobby bar is good, also food in the bar is well prepared and presented. Swimming pool was under maintenance again for a day., but gym is well
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Response from Ambassador815970, Public Relations Manager at InterContinental Hotel Wuxi
Responded 3 Jan 2019
Dear InterContinental Guest, Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Wuxi. It is our pleasure to know that you give us such a high evaluation. We look forward to the pleasure of welcoming you back to InterContinental Wuxi soon! Sincerely, Marketing Communication Department InterContinental Wuxi
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Stayed here for a week on business trip Reception staff very helpful. Breakfast had variety of options especially being vegetarian was able to find plenty of options. Lounge bar has plenty of drink options and food. Staff was pretty helpful to accommodate special request I found
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Response from Ambassador815970, Public Relations Manager at InterContinental Hotel Wuxi
Responded 26 Dec 2018
Dear Chintuyouth, Warm Greetings from InterContinental Wuxi! Thank you very much for choosing to stay with us during your recent visit to Wuxi and sharing your feedback on tripadvisor. Your comment means a lot to us to make improvement. As you said, during winter time we turned the air condition to heating mode to satisfied the comfort of most guests. At the same time, we have prepared fans for some guests who feel hot. Also we will pay more attention to the temperature of other public area.We do hope each guest comfort will be taked good card during stay. Thank you again for your feedback and support, and we look forward to the pleasure of welcoming you back to our hotel in the near future. With best regards!
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Photo provided by managementInterContinental Hotel Wuxi
Deluxe King Room
Night View
Minibar
Room drinks
Side light
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12345623
Ramps and elevators throughout the hotel. Request a room for special needs. Very American in this regard!
0 votes
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Yes the mattress is soft, it is like the mattress that you find into the USA hotels, and there are 4 fluffy pillows, the room is big. I think that The quality of this hotel is high.
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Wondering if you sell bathrobes or they are available online?
no idea... but they were nice... small but nice.
0 votes
When I stayed at the Intercontinental in Dalian, they had air purifiers that you could request. I would say check with the hotel manager. I have stayed here several times. This hotel is VERY clean and I've never experienced any issues with bad smells or other issues with the air. Worst case, you could go to the mall nearby and purchase one. If you plan on visiting regularly, the hotel could keep it for you.
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"Book InterContinental Club Level"
"Suite was amazing 😉"
"This hotel has an amazing view. I'd recommend taking the rooms with the park view."
"Try to get a room overlooking the park. Wonderful views of kids and adults flying kites and playing in the park!"
"Room to north can see the famous river"
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123456
PRICE RANGE
US$112 - US$145 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuWuxi
NUMBER OF ROOMS
400
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