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Pullman Wuxi New Lake

Traveller (217)
Room & Suite (70)
Dining (42)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Pullman Wuxi New Lake is strategically located in the CBD of Wuxi Xinwu District, a mere 15-minute drive to the Wuxi International Airport and 5-minute away from the Shanghai-Beijing high speed train station. It boasts 404 exceptionally well-appointed suites and guestrooms, equipped to meet the demands of today's modern business traveler. The hotel offers a choice of 4 restaurants, ranging from international cuisine to local and regional delicacies. Rejuvenation comes easy with options like a breathtaking indoor swimming pool, well-equipped gym and a therapeutic Spa. Featuring Wuxi's only 'Ladies Floor'- designed for the female executive seeking comfort, style and exclusivity. Complimentary Wi-Fi access is available throughout the hotel.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Airport transportation
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Quiet
HOTEL CLASS
280Reviews
294Photos
3Q+A
16Room tips
Traveller rating
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  • 65
  • 16
  • 7
  • 11
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Popular mentions
This is a stylish, modern and great hotel in a quiet area. The hotel has great rooms with large modern bathrooms - with both shower and bathtube. Lovely bed. Good gym and pool. The hotel has several restaurants, many nice meeting rooms. The downside is that the hotel is very
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Response from Pullman_Wuxi, General Manager at Pullman Wuxi New Lake
Responded 15 Jan 2019
Dear guest, We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake
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staying around 2 months per a year in this hotel hotel is great, rooms are big and comfortable especially executive rooms but i have to say that internet is very slow and no vpn. they should apply for vpn to goverment.
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Response from Pullman_Wuxi, General Manager at Pullman Wuxi New Lake
Responded 23 Dec 2018
Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition and always support to us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding to the internet problem that you have mentioned, we will keep in mind and will make effort to improve. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake
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What a fantastic hotel this is. Incredible room, great service, the Chinese Restaurant was incredible, breakfast was amazing, as well as the service. Checking in and Checkout were a bit slow, as not enough staff on reception. Overall it was a great experience and a good nights
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Response from Pullman_Wuxi, General Manager at Pullman Wuxi New Lake
Responded 14 Oct 2018
Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will do more manpower preparation to busy period. Meanwhile, we will strengthen training to our staffs to deliver more convenient and enjoyable check in and check out experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake
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 Well back at the Pullman again. It is everything you need. From the breakfast staff, room and room cleaning. The food. It is all fantastic. But the one thing that makes it special is the staff, attention to detail even when the hotel is full they make you feel that you are the
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Response from Pullman_Wuxi, General Manager at Pullman Wuxi New Lake
Responded 24 Sep 2018
Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake
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Hotel has an impressive lobby, as well as groundfloor facilities and sceneries. Although the room for me was booked "non smoker" was initially given a room at 16 floor that smelled awfully of smoke. Went immediately down and the competent personnel arranged for me a smoke free
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Response from Pullman_Wuxi, General Manager at Pullman Wuxi New Lake
Responded 20 Sep 2018
Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. First of all, thank you so much for your kind recognition upon us. Meanwhile, I am sorry that your experience of room and staff service did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In future, we will strengthen training to our staffs to deliver more professional and warm service. Please have my apology again, we will keep on working hard, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake
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Depends on what airport.... If you're going to PVG or SHA you I would recommend leaving several hours before. Wuxi has an airport as well, maybe a 45min drive. Very easy.
0 votes
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need driver speak english
I think so, too.
0 votes
"Ask for a view of the Wuxi Cultural Center"
"High floors"
"chose numbers finishing with ..22"
"Floor 25 for a great view!"
"Best views. Clean. Kind staff"
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1234
PRICE RANGE
US$65 - US$91 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuWuxi
NUMBER OF ROOMS
404
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