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Crowne Plaza Chengdu City Center

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Crowne Plaza Chengdu City Center
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777 Reviews from our TripAdvisor Community

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Showing 207: English reviews
Stoke-on-Trent, United Kingdom
Reviewed 4 weeks ago via mobile

We stayed here for just a night and it was incredible! Large rooms, massive bath and also shower! It's in a great location near an old ancient street and city centre. The breakfast buffet had everything you could dream of!

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Helpful?
Thank traveller892013
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear traveller892013 Delighted to read your very positive comments concerning your recent short stay with us. Very pleased that you enjoyed your room set up, the breakfast buffet and of course the central location. I do hope we can welcome you back again on your next visit to Chengdu. With best wishes William Hall General Manager

Singapore, Singapore
Reviewed 12 January 2017 via mobile

Good location hotel which is just right opposite the pedestrian street so shopping is very convienct if you're in Chengdu for that. Grand entrance at hotel lobby, comfortable bed with thick comforter, food is average, cleanliness is ok. Only unsatisfactory service is the wifi speed which is really slow. Otherwise an average aged hotel.

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Helpful?
Thank L046
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear LO46 Thank you very much for your recent feedback. I am pleased that you enjoyed your overall stay with us - I noted the comment about the wifi and we will continue to strengthen the system. I am glad you enjoyed our central downtown location and do hope we will have an opportunity to welcome you back again to...

Chicago, IL
Reviewed 10 January 2017

This hotel was the first 5 star hotel in the city, and it IS convenient to large, upscale stores. While some rooms may have been updated, ours was not: the carpet was stained, there was black mold all around the sealant under the sink rim, the mirror was streaked, and the tub/shower was really slow to drain. The beds, however,...

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Helpful?
Thank Travelingmaven
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Travelingmaven Thank you very much for your feedback on your recent stay at the hotel. I was sorry to read about the room condition and will pass your comments to our Housekeeping department. I was pleased that you enjoyed the breakfast and staff service, our Lobby Lounge does indeed serve alcoholic beverages such as wines, beers and spirits. The...

Xiamen, China
Reviewed 1 January 2017

The hotel is in an excellent location about 35 minutes from the airport. Plenty of shopping and restaurants around. Everyone I came in to contact with was friendly and helpful. I especially enjoyed meeting and talking with Adam from Slovakia. He's an asset to the hotel. The breakfast buffet is nothing to get excited about. Unless you are able to...

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Helpful?
Thank bpdogs
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear bpdogs Thank you very much for your feedback concerning your stay with us. As a valued IHG Rewards Club Platinum member I appreciate the time you have taken to list down your observations. I was glad to read you found the location to be good and the staff friendly - I will share your comments with Adam, our foreign...

Singapore, Singapore
Reviewed 1 December 2016

This is my second stay in Chengdu Crowne Plaza City Center. I has a wonderful stay during my first stay in 2015. So I came with great expectations and positive memories. In my 7 days of stay in the hotel in late July, I have to say that Crowne Plaza in Chengdu lived up to my expectations again. Strengths 1....

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Helpful?
Thank JonasCN
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Hello JonasCN Thank you very much for your comprehensive feedback concerning your stay with us last July. I very much enjoyed reading your comments and will cascade the info back to our food and beverage team plus Housekeeping. Your suggestions on for example lighting, gym equipment and and food and beverage promotions are well noted and I hope you can...

Kuala Lumpur, Malaysia
Reviewed 24 November 2016

i was given an old room although there are newly refurbished room available. wasn't very happy about that. the breakfast was fine, the good thing is the location is very near to shopping districts within the city.

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Helpful?
Thank EWayC
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Hello EWayC Thank you for your feedback concerning your recent stay at the hotel, I am pleased you enjoyed the location within the city. I noted your comment concerning the room allocation and this will depend on the room type reserved. We are continuing with the next phase of refurbishment very soon and hope to be complete early next year....

Freeport, Grand Bahama Island
Reviewed 6 November 2016

I was given a room on an upper floor (22?) which was supposed to be non smoking, but as soon as I got off the elevator, the stench of stale cigarette smoke was overpowering. I checked other rooms on the way to mine, and they all had no smoking symbols. Entering my room it was the same smell, but even...

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Helpful?
Thank guest999971
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear guest999971 Very sorry to read the poor impression you received at the hotel during your recent visit. I am sorry you were obliged to change rooms due to smoking and that the condition of the room was not to a high standard. There are rooms such as the Premier and Executive rooms that are a more modern contemporary standard...

Akron, Ohio
Reviewed 30 October 2016

The rooms are very nice, and the staff was extremely friendly and helpful. I needed a taxi on a couple of occasions and the concierge wrote out the name of my destination in Chinese on a card and helped to call the taxi for me. The breakfast buffet was very good, with a wide range of choices and an attentive...

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Helpful?
Thank D W
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear D W Thank you very much for your positive feedback and I am glad that your stay went well with our concierge assisting you with the taxis, that you enjoyed our breakfast buffet and our staff helping you out. I do hope we can welcome you back again on another visit. Best wishes William Hall General Manager

Manchester, United Kingdom
Reviewed 30 October 2016 via mobile

I am in China for 23 nights, 21 of which are in various CP hotels. I have already stayed in the CPs in Haidian (Beijing), Nanjing and Fudan (Shanghai) for a total of 13 nights. I am now in the CP Chengdu City Centre for 4 nights. I checked in at 4.30pm today - no offer of a Club Member...

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Helpful?
Thank adeandyo
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear adeandyo Thank you for your feedback and I am sorry to read that you are unhappy with the room that has been allocated to you. I have asked our Front office Manager, Martin Qin, to contact you this morning, 1 November, to arrange another more suitable room for you. I do hope you will enjoy your stay with us...

Reading, United Kingdom
Reviewed 5 October 2016

Great location lots to do near by, hotel is a bit old but ok. Breakfast was good, swimming pool was a bit cold for me, you will need to wear a swimming cap they will not let you in without one. Fitness room has all you need.

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Helpful?
Thank 773ggf
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear 773ggf Thank you for your feedback and I was pleased to read that you enjoyed our location with the nearby activities and also were pleased with the breakfast and fitness and pool facilities. I do hope we will be able to welcome you back on another occasion. With best wishes William Hall General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The superb, convenient location in the heart of the Central Business District, adjacent to the “Chun Xi Lu” shopping and dining area, surrounded by office buildings like Times Square, Central Plaza, City Heart and Chuan Xin Mansion. The hotel offers 402 guest rooms and suites including the new Premier and Club rooms and suites. A comfortable stay awaits with attentive, courteous service plus the full facilities of our exceptionally designed rooms.For large scale events the 630 square meter ballroom can accommodate up to 550 guests. The ballroom is complemented by 10 other meeting rooms ranging from the 130-seater auditorium to the smaller 10-seater Boardroom. Crowne Plaza Chengdu City Center offers an outstanding selection of restaurant and lounge venues to suit your every need. These include the Lobby Lounge, Sky Lounge and four restaurants serving Chinese, Japanese and International cuisine. An array of leisure facilities are available that include a heated indoor swimming pool, a brand new Fitness Center and Sukhothai Spa.Earning the reputation as one of the region’s finest hotels, “TRAVELING FOR SUCCESS” to Crowne Plaza Chengdu City Center. ... more   less 

Additional Information about Crowne Plaza Chengdu City Center

Address: No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
Region: China > Sichuan > Chengdu
Price Range: £60 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chengdu City Center 4*
Number of rooms: 402
Reservation Options:
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Also Known As:
Crowne Plaza Chengdu
Chengdu Crowne Plaza
Hotel Style:
#18 Spa Hotel in Chengdu
#18 Business Hotel in Chengdu
#28 Best Value Hotel in Chengdu
#29 Luxury Hotel in Chengdu
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Questions & Answers

Questions? Get answers from Crowne Plaza Chengdu City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if there are updated rooms.”
 of 5 bubbles bpdogs, 1 Jan 2017 | Read review
“ask for newly refurbished room”
 of 5 bubbles EWayC, 23 Nov 2016 | Read review
“All room carpets disgusting. Verifiable that the carpet in my photo is the same carpet in the rooms at this property.”
  • carpet stain, shoe in the photo for scale.
 of 5 bubbles guest999971, 5 Nov 2016 | Read review
“Specify twin rooms with separate beds as they have Hollywood twin rooms”
 of 5 bubbles Nongsom, 2 Jun 2016 | Read review
“Ask for one of the updated rooms, I heard they are available after my stay.”
 of 5 bubbles Flyfishdad, 15 May 2016 | Read review
5 of 5