We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Chengdu

Visit hotel website
Traveller (1036)
Room & Suite (227)
Video (1)

About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
The Ritz-Carlton, Chengdu overlooks the Chengdu, China's central Tianfu Square. Our luxury hotel in Chengdu offers travelers an ideal base from which to explore Chengdu's cultural and culinary wealth as well as the vast, emerging potential of Western China's dynamic economies. With guest rooms from the 28th to the 41st floor, this 353-room luxury hotel features unmatched views of downtown Chengdu paired with the comfort, privacy and personalized service offered by Ritz-Carlton hotels the world over. Guest rooms include walk-in closets, 5-fixture bathroom's featuring paired sinks, a bathtub, an enclosed shower, and a TOTO intelligent toilet. 113 Ritz-Carlton Club Level rooms and 55 suites feature 800-thread-count linens, personal Butler service and a host of thoughtful accoutrements.
Read more
Property amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Bar/Lounge
Spa
Adult pool
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
Show more
Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Romantic
Luxury
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Unlock Member Rates!
Hotel packages
1,154Reviews
1,182Photos
9Q+A
100Room tips
Traveller rating
  • 1,057
  • 68
  • 19
  • 8
  • 4
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
We organized a nice company event in Ritz Carlton Chengdu. The Hotel hardware and Staff support exceeded my expectations. Very professional and organized as well as warm friendly and attentive. Highly recommended.
Read more
Stayed for one night at Ritz-Carlton Chengdu, driven by the good reputation of Ritz branded hotels. It indeed surprised me a lot. Beauties: 01. I reserved a room via FHR, and as a loyal guest, I enjoyed early check-in, as well as a wonderful room upgrade. The lady serving me
Read more
Response from Marcel_RCCD, General Manager at The Ritz-Carlton, Chengdu
Responded 2 days ago
Dear Reginald_Van, Thank you very much for choosing us and taking your time to give us feedback. We’re extremely very sorry to learn that you had an less satisfactory experience during your stay this time, we will further enhance our training to rectify all the areas that you mentioned. Also, I would like to thank you very much for your loyalty to Marriott and we are truly appreciate your stay with us and your suggestions. Besides, we have nice afternoon tea at Lobby Lounge, and Fantastic international buffet at Spices Restaurant on 25/F, welcome to join and I’m sure you will have an wonderful experience too. Also, our swimming pool with underground music and constant water temperature, as well as Spa on 23/F with cozy relaxation lounge, welcome to enjoy a nice Spa treatment next time. Thank you again and we are looking forward to welcoming you and family to come and stay with us again in the near future. Warm regards, Marcel Damen Acting General Manager
Read more
Layover in Chengdu changed into “milk and honey” day in Ritz Carlton. Rooms are huge, food delicious and staff super friendly. My daughter was literally crying leaving that hotel. Unfortunatly we haven’t managed to see tea ceremony which is 5 pm but we went to amazing hot pot
Read more
Response from Marcel_RCCD, General Manager at The Ritz-Carlton, Chengdu
Responded 2 days ago
Dear EwaP83 , Thank you very much choosing the Ritz Carlton Chengdu and taking your time to give us feedback. We are more than delighted to learn that you and family had an wonderful experience during the stay . I will share your comments with Team and keep them all being encouraged. Besides, we have nice afternoon tea at Lobby Lounge, and Fantastic international buffet at Spices Restaurant on 25/F, welcome to join and I’m sure you will have an wonderful experience too. Also, our swimming pool with underground music and constant water temperature, as well as Spa on 23/F with cozy relaxation lounge, welcome to enjoy a nice Spa treatment next time. Thank you again and we are looking forward to welcoming you and family to come and stay with us again. Warm regards, Marcel Damen Acting General Manager
Read more
Really impressed with service provided by Benny(SPA) during my visit. His was helpful, understand customer need and timely renting his support to me when i have some doubt or issue in using the service at 23rd floor. This is the best service i hv getting among others Marriot
Read more
Response from Marcel_RCCD, General Manager at The Ritz-Carlton, Chengdu
Responded 1 week ago
Dear PM Leong, Thank you very much for staying with us and taking your time to give us feedback, I’m more than delighted to learn you had a wonderful experience with us, and the most important is Ladies & Gentlemen always taking good care of our customer and this is exactly the Ritz Carlton Brand striving for. I will share your comments with Benny & Team to keep all ladies & gentlemen being encouraged. Besides, we are having fantastic Cantonese and Sichuan local cuisine at Chinese Restaurant Li Xuan on 26/F, and Flair Bar on 27/F which with great night view and relaxing ambience, welcome to join and I’m sure you will have an wonderful experience too. Thank you again and we are looking forward to welcoming you and family to come and stay with us again in the near future. Warm regards, Marcel Damen Acting General Manager
Read more
Great hotel and location. The staff were polite and attentive from check-in to check-out. Really love the Lounge (large, great views of city) and service delivery was exceptional - particularly Emily in the Club Lounge was very helpful and friendly. Will not stay anywhere else.
Read more
Response from Marcel_RCCD, General Manager at The Ritz-Carlton, Chengdu
Responded 1 week ago
Dear Mark E, Thank you for taking the time to share your experience at our hotel. We are thrilled to know that the highlight of your stay was the 'fantastic service' and our hotel Club Lounge. I will ensure Emily, Ladies & Gentlemen to get recognized for all the efforts. Besides, we have Fantastic international buffet at Spices Restaurant on 25/F, and nice Chinese restaurant selling local Sichuan food and Cantonese food on 26/F welcome to join and I’m sure you will have an wonderful experience too. As well as with Kids Club during Chinese Public Holiday Golden Week, welcome to enjoy a nice family time next time. Again, thank you so much for your comments and we are looking forward to spoiling you again soon at our hotel. Warm regards, Marcel Damen Acting General Manager
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Living room
Photo provided by managementThe Ritz-Carlton, Chengdu
Our Club Executive Suite features the space you need to work and relax.
Photo provided by managementThe Ritz-Carlton, Chengdu
Enjoy plenty of space and in impeccable view in our Club Ritz-Carlton Suite.
这是房间的客厅,布局比较合理。酒店送的可爱的木偶,感觉很温馨。
PreviousNext
12345646
Can anyone post the email address of the concierge? I emailed them a while ago but did not receive a reply.
Hi, Plenty of hot Asian food such as congee, dim sum and noodle soup. The lounge does have cocktail hour, 5-7 pm I think. The hot Asian food or hot food available at the lounge in the evening in generally limited but they noodles. Hope it helps!
0 votes
Show all answers
I am coming from Chongqing via high speed train... how far is the station to the hotel?
The hotel is 8-mins walk from Luomanshi train station. If you can find a connecting train upon arrival from your high speed train. Otherwise would recommend taking a cab to the hotel.
1 vote
Show all answers
Heading to Chengdu in two weeks. How’s the flood situation, if there’s one? Thanks!
Sorry, I live in the US and don’t know what the weather situation is in Chengdu
1 vote
Show all answers
Is there a free shuttle from the airport?
A taxi is very affordable.
0 votes
Show all answers
PreviousNext
12
"good breakfast"
"go for the club level rooms and service, it is truly remarkable"
"The Suites are great!"
"Go for the Club Rooms!"
"Corner suites are fab if you feel like treating yourself"
PreviousNext
12345620
PRICE RANGE
US$174 - US$226 (Based on Average Rates for a Standard Room)
LOCATION
ChinaSichuanChengdu
NUMBER OF ROOMS
353
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing