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InterContinental Cali - Un Hotel Estelar

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#4 of 87 Hotels in Cali
Certificate of Excellence
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InterContinental Cali - Un Hotel Estelar
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514 Reviews from our TripAdvisor Community

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Showing 145: English reviews
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Toronto
Reviewed 2 weeks ago

This hotel meets all the INTERCONTINENTAL standards by all means. It has a very nice restaurant, just in front to the pool, to enjoy a very good breakfast buffet. The pools is huge, I would say it is an olympic size pool, so it is perfect to master your swimming skills. The lobby is ample with bar service in a...

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Helpful?
Thank JuanFranToronto
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you very much for your wonderful comments. It's really pleasant to know that you are a satisfied guest and do not doubt that we will continue making our best effort to have consistent quality and service standards We hope you will visit us again soon. Sincerely, Norma A. General Manager's assistant

San Jose, Costa Rica
Reviewed 3 January 2017 via mobile

The hotel i amazing and the food they make is simply great... the only thing is that is you ask for meat, it would take sometime since the cook the meat in their own way... the facilities and the rooms are confortable and good for the price you pay.. and breakfast is great...

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Helpful?
Thank jochava
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you very much for your wonderful comments. It's really pleasant to know that you are a satisfied guest and do not doubt that we will continue making our best effort to have consistent quality and service standards We hope you will visit us again soon. Sincerely, Norma A. General Manager's assistant

Warsaw, Indiana
Reviewed 20 December 2016 via mobile

Did not stay in hotel but was there for an event that went from 9 am till 9 pm. Hotel did an excellent job providing everything for this celebration. There was a room for kids and one for adults. We really had a great time - service and food were 1A

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Helpful?
Thank Juancho D
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your visit. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Norma A. General Manager´s Assistant

Bogota, Colombia
Reviewed 11 December 2016 via mobile

The hotel has a good location, great buffet style breakfast, a really nice outdoor pool, a cozy spa, just an "OK" gym, and a bit outdated look to it. In my opinion, they should try and remodel the look and make it a bit more live and attractive, since it now looks a bit dull and gray.

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Helpful?
Thank Calidad111
Norma A, General Manager Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the situations you experienced during your stay. Do not doubt that the comments we receive from our valued guests, like you, enables us to target problem areas like the ones you mentioned in your note, to take the necessary actions and ensure...

Toronto
Reviewed 15 November 2016

I stayed at this hotel from Nov 2nd - Nov 5th and then back for one night on Nov. 11th. Both times the rooms were great, the staff service top notch and overall hotel experience amazing. Unfortunately, it was raining on most days and I was unable to use the pool, which looked amazing. They also have a spa, with...

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Helpful?
Thank Claudia M
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of...

World Traveler
Reviewed 11 November 2016 via mobile

Hotel hotel is not bad but needs serious updating. Rooms are dated, old style hotel and old style service that lacks efficiency. Small things like the fitness center could also get updated - only 1 treadmill working, and other equipment under repair. Service in the restaurant was mediocre at best and staff struggling to keep up with tables after a...

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Helpful?
Thank Tango&Luna
Norma A, Gm's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Thank you very much for taking the time to write your comments. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Be confident that your notes will be shared with the staff involved in the processes for taking the appropriate actions. We appreciate your comprehension and we are...

Springfield, Illinois
Reviewed 29 October 2016 via mobile

This is an excellent hotel that sits in a nice area of town. The lobby area is well kept and modern with excellent attention from the staff at the front office. The restaurant offers a wide variety of things for breakfast. The rooms are impeccable, Modern, and the service and cleaning of the rooms it's outstanding. This is definitely the...

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Helpful?
Thank Clevlander
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubht that we will continue striving to provide you with the best service again and again. You are always welcome. Best regard, Norma A. Management assistant

Brasileia, AC
Reviewed 21 October 2016

Excellent staff and well appointed hotel in a nice part of the city. Service is great. Breakfast is great. Pool is great. Location is good. Rooms and cleanliness is great. Gym and internet are poor. Restaurants are good. If you have an extended stay in Cali, this Intercontinental will not disappoint. All-in-all there is good value for the price.

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Helpful?
Thank S G
Norma A, Asistente de Gerencia at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you so much for your review abour our 5-Stars hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Norma A. General Manager’s Assistant

Reviewed 14 October 2016 via mobile

The Intercontinental while a bit dates was very comfortable and the staff was very attentive and accommodating. I sat by the pool for lunch one day. The service was quite slow, if you are in a hurry this should not be an option. The food was just ok but again the server was lovely. My room was on the side...

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Helpful?
Thank Suzanne B
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for your comments, undoubtedly they are a great tool to motivate our staff and also to make the necessary adjustments in the problem areas, like the ones you mentioned . Regarding the room noise, we want to let you know that at the present time we are changing, gradually, our windows and installing sound-proofing windows. We...

Reviewed 10 October 2016

I was a little frustrated after my recent stay at the InterContinental Cali. I will start by saying that the lobby, outdoor restaurant and pool are beautiful, so when I walked in I was very excited to stay here. When I got to my room I was surprised to have very little floor space to walk around the room and...

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Helpful?
Thank Christina D
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Thank you for taking the time to communicate your comments. We really appreciate all the feedback we receive from our guests, like you, because they enable us to target problems areas and encourage us to improve our internal processes. Dear guest, Please accept our sincerest apologies for the disturbances you experienced during your stay. We are really sorry and, that...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the synonym of excellence in hospitality. Located five minutes away from downtown and nearby the best restaurants and bars, Intercontinental de Cali, an Estelar Hotel, was built with the highest hospitality industry standards. Complete infrastructure with ample spaces and different ambiances are available for your pleasure and business events. ... more   less 

Additional Information about InterContinental Cali - Un Hotel Estelar

Address: Av. Colombia # 2-72, Cali, Colombia
Region: Colombia > Valle del Cauca Department > Cali
Price Range: £84 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Cali - Un Hotel Estelar 4.5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#1 Family Hotel in Cali
#3 Luxury Hotel in Cali
#4 Romantic Hotel in Cali
#4 Business Hotel in Cali
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Cali - Un Hotel Estelar staff and other travellers.
6 questions
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Questions? Get answers from InterContinental Cali - Un Hotel Estelar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with balcony”
  • Room 730
  • Room 730
  • Room 730
  • Room 730
  • Room 730
  • Room 730
  • Room 730
  • Room 730
 of 5 bubbles JuanFranToronto, 3 Feb 2017 | Read review
“You might want to stay in lower level rooms during weekends. Party room is located on the 9th floor and it can get a bit loud.”
 of 5 bubbles 724claudiam, 15 Nov 2016 | Read review
“You won't regret it.”
 of 5 bubbles angrlag, 23 Jul 2016 | Read review
“Go as high as you can to get away from the street noise :)”
 of 5 bubbles pickybiz, 26 May 2016 | Read review
“Junior suite was excellent for the price.”
 of 5 bubbles jeremyfondi, 3 Apr 2016 | Read review
5 of 5