InterContinental Cali, an IHG Hotel
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InterContinental Cali, an IHG Hotel

Nice desk for virtual office
Traveller (360)
Presidential Suite
Room & Suite (111)
Restaurant
Dining (40)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

4.5
#4 of 132 hotels in Cali
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The InterContinental® Cali hotel offers the best experience for both business and lesiure travelers. With spectacular views of the Cali River, the hotel offers as well several meeting rooms, an outdoor terrace with a pool and relaxing full-service spa. Explore the local neighborhood, its salsa bars and the colonial San Antonio with stunning landscapes. If you feel like shopping local goods, we suggest the Granada neighborhood.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Secured parking
Wifi
Outdoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
Family
Luxury
Languages Spoken
Spanish
Hotel links
Special Offer:Book summer and save at participating US IHG hotels.

Location

Avenida Colombia # 2-72, Cali 760044 Colombia
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 94 out of 100
94
Alfonso B. Aragon Airport
12.6 mi
See all flights
Buenaventura Airport
40.8 mi
See all flights
1,183Review9Q+A58Room tips

Reviews
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Traveller rating
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Detailed Reviews
Raja M wrote a review Mar 2023
High Wycombe, United Kingdom9 contributions9 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Excellent hotel, Good customer service , lovely food. and Comfy bed .

On top of all the above the concierge staff , people at the reception were amazing and they are multilingual.

Especially the service provided by Andres molina was simply outstanding, I had small health issue and the way how he dealt with the situation by arranging for the doctors and coordinated with the process was simply outstanding and he deserves to be appreciated. He does everything with a smiley face and with excellent attitude. I thank Andres molina and the team for all the excellent service that they have provided to me.
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guillermo Gomez, Atención al huésped/Recepción at InterContinental Cali, an IHG Hotel
Responded 21 Mar 2023
Good Afternoon Dear Guest: We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them and also to make the necessary improvement in our internal processes. Thank you again for your loyalty and we hope your prompt visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mmoreno2032 wrote a review Jan 2020
Miami, Florida29 contributions30 helpful votes
5.0 of 5 bubbles
I have had a great experience while visit Cali Colombia for an emergency with my dad that lives in this city. The hotel is super clean, the people are so friendly and attentive , from the concierge GERMAN OMG he is so friendly and ready to help at anytime and any needs. the restaurant WAW WAW if you want to have a sense of the Colombian Taste during breakfast this is the right place\. Colombians have heavy breakfast depending on the region. However, here at the Intercontinental you have the taste for a great breakfast, soups, pandebonos, arepas, frijoles, all in one great buffett.!! a big plus for anyone to be pat of this unforgetable breakfast. The personal are incredible ready to assist you. it was amazed how they were worried for me, that I have my breakfast before going to the hospital. ready even to pack it for me without even asking (this is what I call customer service)!! ready to help me to get some soup for my dad because the soup at the hospital was you know... how food is at hospital. These people were as concern as me for my welfare and my dad's incredible!. the room service espectacular, laundry service waw I was impressed how quick everything came. I can recomend the arroz con camarones I loved it. unfortunately, due to my head being occupied with my dad's condition, I could not get the names off all of the employees but this place wont be long enough to name all of them. the girls and guys serving behind de buffet where the soup is located OMG LOVE THEM, Socorro one of the waitress, I have few more but I apologize for not having their names, I was under a lot of stress, but every one tried to ease my staying for almost 15 days with my family. Thank you to the front desk receptionist all of you are amazing!! Thank you Hotel intercontinental for having these kind of employees, that makes a big difference while being under stress.
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: No idea which room is the best but I guess anyone is good because I believe all have views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles_Estelar, Gerente at InterContinental Cali, an IHG Hotel
Responded 13 Jan 2020
Dear Mr. mmoreno23, First of all, I want to thank you for the time taken to write your comments about your last stay at the InterContinental Cali, they encourage us to continue exceeding the expectations you have on the quality of services we offer. We are happy to read that you enjoyed your time with us. We have passed your comments on with our team members, who are more than pleased to hear you are a satisfied guest. We wish all regarding your father is good now, and hope to have you back soon with the only objective to enjoy our facilities, staff and gastronomy. Feel always welcome. Best regards, Carlos G. Cabal General Manager
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Penboy7 wrote a review Jan 2022
Tuckahoe, New York232 contributions77 helpful votes
5.0 of 5 bubbles
We are Ambassador members of IHG and got upgraded to a junior suite during our stay for New Years. The hotel is well maintained, but some of the features in our room could be updated (like the shower head). The room and bed were comfortable, and considering that the hotel is located on one of the main thoroughfares in Cali, it is remarkably quiet.

The staff we very pleasant and helpful. Our stay included breakfast, which was quite sumptuous, lots of fruit, cheese and pastry options, as well as scrambled eggs. We also ate at almost all of the restaurants on the first floor for convenience, although there are dozens of excellent ones nearby.

There is also a large pool (one of the main reasons we selected this property) and a small gym, as well as free parking. We did not use the spa, but plan to the next time.
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: The rooms with views of the river will also overlook the road with nonstop traffic. The rooms on...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guillermo Gomez, Atención al huésped/Recepción at InterContinental Cali, an IHG Hotel
Responded 2 Feb 2022
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guillermo Gomez Guest Relations
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CaroArangoB wrote a review Mar 2020
66 contributions72 helpful votes
3.0 of 5 bubbles
After visiting a 3 star hotel in Bogotá and a family hotel in Quindío, we were looking forward to the high level Intercontinental hotel in Cali. Unfortunately, we were disappointed. We had to wait long for the bellboy, so we decided to carry our luggage to our room. Then, it's hard to believe that instead of complimentary water (offered daily at other lower level venues), you are charged €8 per bottle. Then the bathtub didn't work, the shower head was broken.
Breakfast was wonderful, and service at the restaurant was great. The receptionists were helpful allowing us to check out late.
I am looking forward to the refurbished lobby and hopefully there will be changes to make the hotel better.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles_Estelar, Gerente at InterContinental Cali, an IHG Hotel
Responded 9 Mar 2020
Dear mrs. CaroArangoB, We greatly appreciate the valuable comments about your recent stay at our hotel as they give us the opportunity to take action for the overall improvement of our processes and services. We are very sorry and we apologize for all the inconveniences experienced during your stay. You can trust that each detail you mentioned was dealt with each process leader involved in order to implement the respective corrective actions. Thank you again for your understanding and we hope you will give us the opportunity to offer you our best service and the quality of service you deserve in your next visit to the city of Cali. Cordially, Carlos Cabal General Manager
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infoX3850GX wrote a review Feb 2020
Las Vegas, Nevada1 contribution
3.0 of 5 bubbles
I love this hotel it has always been a first class experience. I come here several times a year always stay at the intercontinental. This last time not so great. The service definitely has gone a little bit downhill. I've seen a huge change of staff. The room key situation needs to be addressed. As the keys only work 1 time and you have to have new keys made everyday, sometimes 2x a day.. huge hassle. Also, I invited a friend over to swim and lunch with children and one of the boys cut his foot in the children's pool. The tile in the pool is coming off. Clearly unacceptable not to immediately address and repair the pool. It appeared they had knowledge of this condition and have not addressed. They only discounted the day fee I paid for one boy. I feel they should have done more. As I paid for 3 people and after the accident the day and meal was ruined.
Also, the hotel is under construction. When i arrived for my 9 day stay, they were going to place me in a room that would not have electricity for most of the day. Meaning ...no air conditioning. I opposed this. Reluctantly, they changed my room but 3 days later they made me move rooms at 11 pm!! I went upstairs packed all my stuff called to have luggage transferred ( per the front desk instruction ) and no one would answer phone. After a half hour of constantly calling because I wanted to go to sleep, I had to go downstairs personally and ask to have luggage moved. Not cool !! Also, the very expensive mini bar fridge didn't close and there was reluctance regarding having it replaced. I was told that it didn't matter since the beverages never really get cold. These are things I have never experienced in the past, not even close.
I have always felt the Intercontinental in Cali is a 5 star hotel. I am hoping its only a glitch and things will return back to normal for my next trip in 3 months.
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Review collected in partnership with Cancelon.com
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles_Estelar, Gerente at InterContinental Cali, an IHG Hotel
Responded 27 Feb 2020
Dear Guest We really appreciate your comments and apologize for the inconveniences you had during your recent stay. Regarding the programmed power outage during 2 days, I can confirm you that the work it´s already over and we count with a new electric plant, so I can assure you we will not have more issues with this. For what I understand, our Guest Relations Manager talked to you regarding the boy´s cut in his foot and confirmed he was doing fine and you agreed to the discount offered. The tile in the pool was immediately repaired. Do not doubt that all your comments have been shared with the involved areas to include them in our continuous Improvement processes. We appreciate your patience and understanding and hope to have the pleasure of your visit soon so we can provide you with better care. Best regards, Carlos G. Cabal General Manager
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jcg782 wrote a review Feb 2020
Hickory Creek, Texas2 contributions1 helpful vote
5.0 of 5 bubbles
I have stayed at this hotel for business and personal travel while visiting Cali. I have never experienced bad service in the last 30 0r so years staying at this hotel, as of February of 2020 the hotel lobby is undergoing renovations. the service starting with the front desk staff, to the maids, security and specially the staff working the restaurant by the pool.They are not only very friendly, but they are very efficient. It is always a pleasure. If you are American you need to change your way of thinking as people in Colombia don't rush any meal, they wont bother you or bring you the check until you ask for it, they want you to really experience and enjoy your meals.
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: As long as you keep the windows closed you cant hear street noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles_Estelar, Gerente at InterContinental Cali, an IHG Hotel
Responded 13 Feb 2020
Dear guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of the team. We hope you will give us the opportunity to welcome you back as our guest on your next visit to Cali to offer you the best service you deserve. Best regards, Carlos G. Cabal General Manager
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Stv wrote a review Dec 2020
5 contributions3 helpful votes
3.0 of 5 bubbles
Room was ok had shampoo and cond. was hot because you couldn’t leave without taking key from power to room
The breakfast buffet was great. The nite food service very slow 1.5 hour wait. Pool was great but freezing. After 9 pm no one was wearing masks in lobby I was scared!
The pizza was great in the other restaurant
Casino was fun but machine took money and I didn’t get credits. No refund The chocolate cake was great . The cleaning service was great plenty of towels . It was very hard to get to entrance and parking from a car
I didn’t think it was worth the money
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Andres Mendoza Bahamon, Otro at InterContinental Cali, an IHG Hotel
Responded 5 Jan 2021
Dear Guest Thank you for your recent visit and for your loyalty. We really appreciate your comments in favor of our continuous improvement, do not doubt we will share them with the involved areas so that they can give them the proper management . Cordial greeting Mauricio Montoya General Manager
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Felix Delgado wrote a review Dec 2021
Urbandale, Iowa44 contributions49 helpful votes
2.0 of 5 bubbles
This is a great hotel with great installation and location, but the customer service has changed for the worse after the pandemic, maybe there are too many new people. I must add there are some waiters and waitresses that provide exceptional service. So to make a long history short, this is a great hotel that I had visited for the last three years almost monthly, but service needs to improve. One of the new services who provide exceptional service is Mauricio Prado. Enjoy your stay at the InterContinental in Cali, Colombia.
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Date of stay: December 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at InterContinental Cali, an IHG Hotel
Responded 9 Jan 2022
Hello delgafe1, Thank you for choosing to stay at our hotel and for sharing your experience. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well. While I am glad to learn that we've been your preferred choice as you loved our hotel and location, I am sorry to learn about the customer service experience you had during your recent stay. What you described is definitely not the kind of service we take pride in. I've discussed your sentiments with our management team, and I trust that they will make the necessary adjustments to improve the quality of our service to elevate our guests' experience. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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Claudia M wrote a review Apr 2021
Dallas, Texas213 contributions28 helpful votes
5.0 of 5 bubbles
I came here because the plane left me. I have been here before, but today I tested the hotel’s willingness to please. I have an important meeting in Miami. The plane broke. COVID test to enter the United States expired. The hotel staff called a lab right away so I could fly and supported me with nails. I travel a lot and it is hard to get hotel staff willing to go above and beyond. I am grateful to the hotel management for creating an employee culture of collaboration and compassion.
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Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Andres Mendoza Bahamon, Otro at InterContinental Cali, an IHG Hotel
Responded 19 Apr 2021
Dear Guest We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them to have consistency in the service and always offer the best to our guests and visitors. Thank you again we hope your prompt visit. Cordially, Mauricio Montoya General Manager
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David Waite wrote a review Jan 2024
Palm Beach Gardens, Florida2 contributions
4.0 of 5 bubbles
I stayed January 8 through January11, 2024. Was my first visit to Colombia from the United States with my wife who is from Cali. The check in was easy and after the front desk informed my wife that since she was a citizen, we didn't have to pay some taxes which was awesome news.

The room was nice and clean, the breakfast was very good, and the staff was very friendly. We ate breakfast each day.

While we enjoyed our stay, we did have a few issues which I will lay out here.

On our last day we wanted to enjoy the Jacuzzi, I was worn out after several days of experience, how do I say this, the driving culture of Colombia, I needed to relax. However, the three Jacuzzis all had issues with heating, one was ice cold, the other was barely warm, and the middle one did have some warmth, nowhere near the temperature needed. The controls were also not working. The times should be extended to at least 9PM, as 8PM is not enough time to relax and enjoy.

Since we will be visiting her family several times a year, we decided to stay here due to the security, location and breakfast of course. Hopefully the issues with the Jacuzzi system will be resolved by the next visit.

I do recommend this Hotel to those traveling, especially from the US.
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Date of stay: January 2024
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guillermo Gomez, Propietario at InterContinental Cali, an IHG Hotel
Responded 17 Jan 2024
We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them and also to make the necessary improvement in our internal processes, the jacuzzis have been repaired and e took the necessary actions to improve our procces at the Spa. Thank you again for your loyalty and we hope your prompt visit. Cordially, Mauricio Montoya B General Manager
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Maritza R asked a question Jan 2016
Kearny, New Jersey, United States1 contribution3 helpful votes
Hi, I want to know if this hotel have transportation service from the airport to hotel
Answer from Geoff B
West Boxford, Massachusetts19 contributions1 helpful vote
No. But I use a husband and wife taxi company every time I travel to Cali which is 6 times a year. Top notch and Safe and reliable. Text Teresa at +57 (316) 367-9518. She will even pick you up at 4:00 in the morning to catch a flight.
Answer from trident63
Fort Lauderdale, Florida28 contributions9 helpful votes
I am not staying there now. I was there in march
Estimado Sr Patricio Gracias por contactarnos, informamos que el ingreso de mascotas al Hotel tiene un costo de $60.000 COP por noche. Por favor tener en cuenta que se permiten mascotas por máximo 15 Kilos y deben traer toda la documentación correspondiente al momento del Check In Quedamos atentos a sus comentarios Saludos Intercontinental Cali
Answer from Norma A
Cali, Colombia
Apreciado huésped, El uso del Jacuzzi está incluido en su estadía así que podrá disfrutarlo sin ningún costo adicional. Cordial saludo, Carlos G. Cabal Gerente General
Answer from Norma A
Cali, Colombia
Agradecemos su interés y le solicitamos comedidamente contactarnos directamente para brindarle mayor información. Cordial saludo
Balthazar wrote a tip Apr 2024
Raleigh, North Carolina83 contributions45 helpful votes
4.0 of 5 bubbles
"Try to communicate to hotel directly. DO NOT DEAL WITH IHG PEOPLE."
Read full review
Brigitte F wrote a tip Mar 2024
New Jersey65 contributions16 helpful votes
5.0 of 5 bubbles
"The hotel offers free parking; however, you always have plenty of taxis waiting for you right outside."
Read full review
roddy stewart wrote a tip Nov 2023
7 contributions4 helpful votes
5.0 of 5 bubbles
"It certainly helps if you speak Spanish !!"
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Stephen S wrote a tip Jul 2023
7 contributions4 helpful votes
5.0 of 5 bubbles
"Ask for Andres when you get here. "
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christina wrote a tip Jun 2023
Huatulco, Mexico1 contribution
4.0 of 5 bubbles
"Traffic is busy and if you have ever been to India it’s close during high traffic times! Lol Motorcycles everywhere! Buckle up!"
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Not the right property for you?
There are more places to choose from in the Cali area.
PRICE RANGE
£58 - £94 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaValle del Cauca DepartmentCali
NUMBER OF ROOMS
295
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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INTERCONTINENTAL CALI, AN IHG HOTEL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about InterContinental Cali, an IHG Hotel
Which popular attractions are close to InterContinental Cali, an IHG Hotel?
Nearby attractions include Barrio San Antonio (0.2 miles), Gato de Tejada (0.3 miles), and Iglesia de San Antonio (0.2 miles).
What are some of the property amenities at InterContinental Cali, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at InterContinental Cali, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Cali, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental Cali, an IHG Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to InterContinental Cali, an IHG Hotel?
Conveniently located restaurants include Baraka Peñon, Waunana Restaurante, and Restaurante Platillos Voladores.
Are there opportunities to exercise at InterContinental Cali, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does InterContinental Cali, an IHG Hotel have airport transportation?
Yes, InterContinental Cali, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Cali, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Cali, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Cali, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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