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Hyatt Regency Cartagena

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Traveller (1863)
Room & Suite (295)
Videos (2)
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About

#28 of 245 hotels in Cartagena
Location
Cleanliness
Service
Value
Travellers' Choice
Hyatt Regency Cartagena will offer world-class facilities, creative food & beverage concepts, extensive meeting spaces and authentic Hyatt Regency hospitality to make your experience in Cartagena revitalizing and productive.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Business
Languages Spoken
English, Spanish
3198Reviews76Q+A100Room tips

Reviews
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aliendc07 wrote a review 22 Feb
1 contribution
3 days with out water in this hotel and the staff without any solution . Also Wifi did not worked properly, sometimes you have and then the next minute wasn’t working . Sorry but for $320 dollars a night I expected a better service.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Luis V wrote a review May 2022
Spring Valley Village, Texas3 contributions4 helpful votes
Hotel's Favourite
I had so a great time. The staff went above and beyond to ensure that i had a most wonderful time. Cant wait to come back . The food was excellent and the unity among staff was so incredible. Staff attended to all my needs and made sure eveything went as planned.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sheree W wrote a review 22 Feb
New York City, New York12 contributions4 helpful votes
This was the second time traveling to Cartagena in 2023. The first time I stayed at the Sofitel in March. The Sofitel I stayed at was in Baru which is well over 1 hour away from Downtown. I wanted to experience the downtown area and I am a Hyatt member. I have to start with saying this was actually one of the best hotels. The service was amazing. The hotel is beyond clean. We opted for the upgrade to get access to the lounge and we upgraded our room to a better view. No REGRETS what so ever. The food by the adult pool was so fresh and so very delicious. We tried literally everything. Great entertainment! You really don't have a need to leave the resort. To be frank the in room dining was even a great experience. Concierge was great. The recommended nothing but great restaurants like Anima and Cande (which I previously visited). The travel staff located in the lobby are the friendliest. We did the one day trip to Orika Isla Grande (there is another name for it as well - I just forgot it) . It was worth every penny! A few noteworth thank you's... Great staff, Samuel the bartender, Neiver, Robinson, Jonathan, Luis from the adult pool(he is just the best), Victor, Daniel and Sara from the front desk (she has red hair). The other Sara which I believe is Sara Cordova was literally the only HORRIBLE rep. The manager Miguel Bermudez was prompt and addressed her rudeness immediately. She literally wanted the rep that was helping us to stop what he was doing to help a couple behind us because the gentleman expressed urgency as he just lacked patience. Poorly handled but again Miguel was helpful. He offered us a comp drink but I politely refused it. I can pay for my own cocktails I just not welcome poor behavior. Overall I give this hotel 4.5 stars. The .5 missing was due to Sara. try this hotel which is close to so much. The beach view is lackluster as that side of the island isn't known for the beach but there is something calming about walking up to the beach.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: They have a pool for adults and one for family (great option). The concierge/check in staff are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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littlemac4 wrote a review 20 Feb
Washington DC, District of Columbia131 contributions35 helpful votes
One of the nicest hotels I have ever stayed at. Lobby on 12th floor is confusing, but everything else was great. My very spacious room on the 24th floor overlooked the ocean. It was modern decor that felt like beach-side luxury. The 12th floor pool was preferable to the beach with a breeze that felt cooler in the hot sun. The buffet breakfast had everything. I highly recommend a stay here.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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dewhytell wrote a review 18 Feb
Manchester, United Kingdom1 contribution
The room was lovely with a fabulous view of the sea. The housekeeping was very good and the facilities in the room great. The pools lively amd the sunbeds plentiful albeit the music at full blast was not very conducive to relaxing if you wanted to listen to your own music or read. H The whole experience however was tainted by the blatant mis-selling of the room as bed and breakfast. Only l booking we clicked bed and breakfast in a special offer , we paid the price advertised then the confirmation was received with no reference to breakfast on it. Then in checking in when we queried this we were told it was not included and despite them showing what we booked they stated that was not the offer we selected. When I suggested we cancel and rebook then in their presence as the deal was still available on line I was informed we would have to pay a cancellation fee. Really bad service and tainted what would have been a nice experience as the hotel Is lovely - save for the fact that the main restaurant is currently closed for refurbishment and the one aviailable ,albeit rated high on trip advisor has no ambience whatsoever.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
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Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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NelidaNewYork_N_Y_ wrote a review 16 Feb
West Palm Beach, Florida24 contributions34 helpful votes
This is definitely a five star hotel with great accommodations and amenities. The staff is exceptional and the view from the rooms are amazing. The hotel has three pools on three different levels. All the pools are wonderful with great views.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lily C wrote a review 16 Feb
1 contribution
Kevin was amazing and attentive at the pool/bar area. Very helpful and served with a smile every time. We’ll be back again and again. The day pass is 100 percent worth it. Great service! We did it twice in a week. Very clean and beautiful pools on 3 level! Recommend!!!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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RoxinBA wrote a review 15 Feb
Bogota, Colombia127 contributions67 helpful votes
I was disappointed at this Hyatt. Guest Services telephone rings endlessly and no one answers. Rooms do not have hairdryers. Breakfast facilities and food options are very basic. In general not up to Hyatt standards
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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blasdelvillar wrote a review 14 Feb
1 contribution
I loved the attentiveness of all staff member would not even be allowed to open my own door once entering the main building. I was also satisfied with all my need I even brought a coconut that had fallen from a tree and they were so kind enough to get it opened for me without a hesitation. I loved my stay at this location.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CLHarriel wrote a review 12 Feb
1 contribution
I stayed at the Hyatt Regency Cartagena for my birthday in early February (2024) along with family and friends. The staff are so welcoming and helpful. My husband and I booked a junior suite with a beautiful ocean view. It was a very spacious room and the bed was comfortable. It was a nice touch having breakfast included with our booking, but often the food was just okay. The hotel is perfectly located near city attractions and restaurants and we easily navigated the city using the white taxis at the entrance (third-party transportation company). I would totally stay here again!
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£168 - £219 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
285
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HYATT REGENCY CARTAGENA - Updated 2024 Reviews (Colombia)

Frequently Asked Questions about Hyatt Regency Cartagena
Which popular attractions are close to Hyatt Regency Cartagena?
Nearby attractions include Plaza Bocagrande Centro Comercial (0.04 miles), La Guia Travel Company (0.3 miles), and ENCANTA (0.3 miles).
What are some of the property amenities at Hyatt Regency Cartagena?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hyatt Regency Cartagena?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Cartagena?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hyatt Regency Cartagena?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Hyatt Regency Cartagena?
Conveniently located restaurants include Amacagua Lounge & Grill, Restaurante Kokaú, and DKP Restaurante Bar.
Are there opportunities to exercise at Hyatt Regency Cartagena?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hyatt Regency Cartagena?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Cartagena offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency Cartagena?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hyatt Regency Cartagena?
Many travellers enjoy visiting Walled City of Cartagena (1.3 miles), Centro Historico (1.0 miles), and Sanctuary of Saint Peter Claver (0.8 miles).