ESTELAR Cartagena de Indias Hotel & Convention Centre
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ESTELAR Cartagena de Indias Hotel & Convention Centre

Carrera 1 Calle 12 Esquina, Cartagena 130001 Colombia
Traveller (1542)
Pool & Beach (173)
comedor
Dining (43)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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£118
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#18 of 246 hotels in Cartagena
4.8 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

If you’re looking for a luxury hotel in Cartagena, look no further than Estelar Cartagena de Indias Hotel & Convention Center.

Given the close proximity of popular landmarks, such as Sanctuary of Saint Peter Claver (0.8 mi) and Plaza de San Pedro Claver (0.8 mi), guests of Estelar Cartagena de Indias Hotel & Convention Center can easily experience some of Cartagena's most well known attractions.

You’ll enjoy relaxing rooms that offer a minibar and air conditioning, and you can stay connected during your stay as Estelar Cartagena de Indias Hotel & Convention Center offers guests free wifi.

The hotel features room service. Plus, Estelar Cartagena de Indias Hotel & Convention Center offers a rooftop pool and free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

While you’re here, be sure to check out some of the barbeque restaurants, including Quebracho, Carbon de Palo, and D' Res Gourmet, all of which are a short distance from Estelar Cartagena de Indias Hotel & Convention Center.

If you are interested in exploring Cartagena, check out a reef, such as Oceanario.

The staff at Estelar Cartagena de Indias Hotel & Convention Center looks forward to serving you during your upcoming visit.

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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Airport transportation
Business Centre with Internet Access
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, Spanish

Location

Carrera 1 Calle 12 Esquina, Cartagena 130001 Colombia
Name/address in local language
2,593Reviews31Q+A100Room tips

Reviews
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Traveller rating
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Detailed Reviews
Alex H wrote a review Feb 2020
Port St. Mary, United Kingdom2,601 contributions852 helpful votes
+1
5.0 of 5 bubbles
We stayed here as a couple on Christmas Eve and Christmas Day, and we absolutely loved the hotel.
It is located in Bocagrande which is probably about a 20/25 min walk from the city walls.
Check in and check out was really quick and efficient and the staff are so helpful and friendly, their English is excellent too.
Our room on the 46th floor was unbelievable and it had everything you could need. Hot showers, towels and soaps, comfortable beds, spectacular views of Cartagena and the surrounding seas.
The pool are is really pretty and there always seemed to be plenty of sunbeds and tables & chairs.
The food here was great, nothing to blow you away but still very tasty.
The sky bar on the top floor is fantastic and perfect for an evening drink.
Overall our stay here was absolutely brilliant and although the price is expensive, it is totally worth it.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles_Estelar, Gerente de Servicio at ESTELAR Cartagena de Indias Hotel & Convention Centre
Responded 27 Feb 2020
Dear Alex, Receive a warm greeting, It is a pleasure to know that we have met your expectations. Thanks for your feedback We hope to receive you back soon to our hotel. Cordially, Roberto Castello Service manager.
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Pynkice08 wrote a review Sept 2021
Fort Lauderdale, Florida621 contributions226 helpful votes
+1
4.0 of 5 bubbles
I must admit that this is a very beautiful and upscale hotel. The ambiance is beyond this world. The rooms and pool area meet every expectation; and most importantly the surrounding hotel view of the ocean places the icing on the cake. Hands down, the Estelar hotel is worth five stars.

The reason why I rated this hotel four stars is because we didn’t have any washcloths as it had to be requested each day. On our second day, the washcloths, towels and tissue, also had to be requested as it took a while for them to deliver them. In addition, the restaurant food was just okay. However, the room service menu was a better selection and quality.

As for the staff, the majority of them are great! The few who stood out the most for great service are Marie (front desk) and Larry. Also, the concierge Elkin was very helpful at all times as well.

The location is very ideal and close to everything. It is also a safe and tourist friendly… With an exception of the food and bathroom items, I highly recommend this location and I would still stay again.
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: Make sure that there are washcloths and towels in your room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at ESTELAR Cartagena de Indias Hotel & Convention Centre
Responded 24 Sept 2021
Dear Guest, Receive a warm greeting, Thanks for your comments and suggestions. It is a pleasure to know that we have met your expectations. We look forward to receive you back soon to our hotel. Sincerelly, Roberto Castello Operations Manager.
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Alfredo - Frijoleats wrote a review Feb 2020
Bogota, Colombia165 contributions53 helpful votes
5.0 of 5 bubbles
It was our first time on Estelar Hotel and Convention Center, we asked for a room with a balcony to enjoy the warm Caribbean air and the Seaview. Room was large, clean and very confortable, dangerously confortable…

The rooftop Bar on the 51st floor is the tallest in Cartagena, with the most amazing 360º views of the city and the sea. Having refreshing drinks after a delicious beach day at Playa Bomba we enjoyed one of the most amazing sunsets ever…

Breakfast was included, generous alternatives included delicious local Carimañolas (kind of Croquettes made of Yuca filled with meat or cheese) and the very Costeña Arepa de Huevo (Corn cakes delicately double fried, first to cook the Arepa, then the Arepa is lightly open to put a fresh egg inside and fried again to cook the egg). One morning, I invited Arepa Costeña to meet smoked salmon, my humble Caribbean version of smoked salmon on poached eggs over Arepa instead of English muffins.

Pool is on the 12th floor, large, refreshing after enjoying Cartagena´s Beaches Playa Blanca and Playa Bomba.

Well located near Ciudad Amurallada (Old Cartagena Town) landmarks, restaurants and nightlife.
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Date of stay: September 2019
5.0 of 5 bubblesValue
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles_Estelar, Gerente de Servicio at ESTELAR Cartagena de Indias Hotel & Convention Centre
Responded 2 Mar 2020
Dear Guest, Receive a warm greeting, Thanks for your comments, It is a pleasure to know that we have met your expectations. We hope to receive you back soon to our hotel. Cordially, Roberto Castello Service manager.
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iraa a wrote a review Jan 2020
New York City, New York74 contributions61 helpful votes
3.0 of 5 bubbles
Good location outside the city walls. The pool area is nice but limited seating. The hotel is clean but don't expect a 5-star US level of hotel. The towels are not soft and lush - very basic. We found the daily breakfast buffet to be just okay and the coffee servers were always tough to find. The suites had a coffee maker but there was a charge for the coffee. Bottled water is not offered in the rooms or at breakfast.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with family
Room Tip: There are limited seaview rooms especially those with balconies.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles_Estelar, Gerente de Servicio at ESTELAR Cartagena de Indias Hotel & Convention Centre
Responded 10 Jan 2020
Dear Ira, Receive a warm greeting, Thanks for your comments and suggestions. We hope to receive you back soon to our hotel. Cordially, Roberto Castello Service manager
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Nicole C wrote a review Feb 2020
Brooklyn, New York43 contributions6 helpful votes
+1
4.0 of 5 bubbles
My 2 friends and I just got home from a 7-night stay. The check-in/out was extremely easy and even received a welcome drink when we got there. The doormen were wonderful and polite and helped us get a cab whenever necessary. Breakfast was good as they had many options but good luck trying to get the attention of the staff for a coffee or water. The pool was excellent and beautiful. The hotel and our rooms were kept very clean, my only complaint was that it was clear 3 people were staying in the room, yet we would only get two towels and would have to call every single day for more towels. Other than that, the hotel was in an excellent location and had gorgeous views of Bocagrande and the ocean. I would definitely recommend.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Great views, accessible, clean, safe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles_Estelar, Gerente de Servicio at ESTELAR Cartagena de Indias Hotel & Convention Centre
Responded 26 Feb 2020
Dear Nicole, Thanks for your comments. Our housekeeper have received the information in order to take actions. Ours guets satisfaction is our priority. We hope to receive you back soon to our hotel. Cordially Roberto Castello Service Manager
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Dannyarod wrote a review Feb 2020
2 contributions
2.0 of 5 bubbles
Hotel is in a nice area and is in very good condition. The staff is courteous but very stiff. The restaurant on the 12th floor is a cafeteria-like setting with cafeteria-quality food. The check-in process is horrible. We were a group of 6 with three suites. We arrived at noon and they told us that the rooms were not ready. They told us they would be ready in approximately 1 hour. We waited an hour and then they told us another hour. An hour later they told us that it would be another 30 minutes, which brought us to 2:30. At that point they told us 10 minutes. Finally, at 2:45 after stringing us along for almost 3 hours, they told us that the rooms were ready but they are not released until 3:00, which is the official check in time. Obviously, at 3:00 PM several people tried to checkin at the same time, with one person working, which makes for a very long wait way past the official checkin time. Although I see no sense in not allowing a guest to checkin early if the room is ready, it is extremely unprofessional to make us wait 3 hours without telling us their policy.

Never again. Much better off staying next door at the Hyatt.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles_Estelar, Gerente de Servicio at ESTELAR Cartagena de Indias Hotel & Convention Centre
Responded 27 Feb 2020
Dear Dannyarod, Receive a warm greeting, We have received your comments and suggestions and immediately we are taking actions, our client´s satisfaction is our commitment, for this reason, we have shared with the work team your words in order to duplicate Efforts in our opportunities for improvement. We hope to receive you back soon Cordially Roberto Castello Service Manager.
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cubamyheart wrote a review Feb 2020
Bolton, Ontario, Canada446 contributions191 helpful votes
+1
4.0 of 5 bubbles
This hotel is situated across from the Beach in Bocagrande. The doormen are top notch. Friendly and helpful.
Check in and check out were quick and efficient. My only suggestion is the front desk staff should know how to speak English since this is a tourist area. It was a tad frustrating when they speak Spanish so quickly. I understand most but my Spanish is not perfect. English was never offered. Only a slower Spanish lol.
The room was beautiful, clean and had a gorgeous ocean view where we enjoyed beautiful sunsets. Maid service was very good.
Free breakfast was delicious and plentiful. I LOVED the chicken broth in the morning. Very delicious!!
The pool area is small but it’s ok. It has a gorgeous infinity pool. We did have an issue with a waitress telling us our drinks were 44,000 pesos off the top of her head with no bill. We gave her 45,000 and she never returned. She said the tip was included. So we were expecting change. I was not happy without a receipt as we usually got one. And we paid cash.
There is a mall and grocery store next store and many pharmacies.
I would have given 5 stars if the situation at the pool did not happen and the staff spoke more English. I try to speak as much Spanish as I can but if you are in the tourist industry then you should speak basic English.
I do recommend this hotel as it’s very beautiful and has more positive points.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles_Estelar, Gerente de Servicio at ESTELAR Cartagena de Indias Hotel & Convention Centre
Responded 7 Feb 2020
Dear Guest, Receive a warm greeting, Thanks for your comments and suggestions. We hope to receive you back soon to our hotel. Cordially, Roberto Castello Service manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Escobar wrote a review Jan 2024
Medellin, Colombia3 contributions4 helpful votes
3.0 of 5 bubbles
First I would like to say that the hotel staff were excellent and attentive. From the porters, Reception, lifeguards and restaurant.

Having worked in hotels and being a professional Concierge, belonging to the Le Clefs d’or. I did notice a few things.

The room that I was allocated and booked was the superior. It was great in size but was let down by a terrible plastic shower curtain when it would so easily have a glass panel. Maybe I was unlucky and they gave me one that was accesible and it seemed to be a wet room.

The view was more to be expected. Hence booking the superior room.

The standard rooms had a direct view of the ocean and yet the superior one was stuck in a corner with a side view.

In a new hotel we don't understand how the bathroom mirror was not heated, it was so foggy and you couldn't shave properly after showering or my partner to do her makeup.

There was no nightly turndown service.

I thought it was strange that you needed a special card to obtain pool towels and if it was lost a $35 per person charge would be incurred.

The pool areas were extremely busy and you had to constantly be on a the prowl to obtain one.

It is unacceptable for guests to reserve chairs early morning with towels and a hat and arrive hours later. This needs to be better controlled.

Overall, the hotel stay was okay, but it won't be one I'll remember as I expected too, especially being a special occasion that we were there for.
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Date of stay: December 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at ESTELAR Cartagena de Indias Hotel & Convention Centre
Responded 9 Jan 2024
Dear Guest, Receive a warm greeting, We have received your comments and suggestions and immediately we are taking action, our client´ss satisfaction is our commitment, for this reason, we have shared with our work team your words in order to duplicate efforts in our improvement opportunities. We look forward to receive you back to our hotel. Cordially Carlos Diago Heilbron General Manager
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Report response as inappropriate
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Jessica_c_karch wrote a review Jan 2020
Munich, Germany34 contributions80 helpful votes
5.0 of 5 bubbles
We really enjoyed our two night stay at the Estelar Hotel - the staff was very helpful, the hotel luxurious with big spacious rooms and fast WIFI. We enjoyed the pool as well and the location was very good, we could walk to the historic town during the day. Recommended and would come again!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles_Estelar, Gerente de Servicio at ESTELAR Cartagena de Indias Hotel & Convention Centre
Responded 9 Jan 2020
Dear Jessica, Receive a warm greeting, Thanks for your comments It is a pleasure to know that we have met your expectations. We hope to receive you back soon to our hotel. Cordially, Roberto Castello Service manager.
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Report response as inappropriate
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Rigo R wrote a review Dec 2020
Dominican Republic10 contributions
4.0 of 5 bubbles
This hotel was great. For the lowest price I got it was definitely worth it. The hotel was very clean. The check in was pretty quick and also check out. The room was also very clean and the view was amazing. At the time I went Thanksgiving weekend 2020 you had to make reservations to use the pool and the sky lounge that's probably the only negative I have which is really not the hotels fault.
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Date of stay: December 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at ESTELAR Cartagena de Indias Hotel & Convention Centre
Responded 2 Dec 2020
Dear Guest, Thanks for your comments It´s is a pleasure to now that your have enjoyed yoru stay in our hotel. We hope to receive you back soon Sincerely Roberto Castello Service manager.
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Report response as inappropriate
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Lupinram asked a question Jan 2023
Hola, tienen Day pass ?
Answer from Joe C
Elkins Park, Pennsylvania616 contributions132 helpful votes
Si pero hay un costo
Aline C asked a question Mar 2022
Belo Horizonte, MG
Is the twin bed enough for 2 adults?
Answer from Altamit L
Las Vegas, Nevada37 contributions8 helpful votes
I don't think the hotel coordinates transfers. There are plenty taxis' outside the airport and the hotel is pretty popular. It is about a 10-15 min ride
Cahidasha asked a question Nov 2019
Central Florida, Florida39 contributions8 helpful votes
Dear Management, visitaremos Cartagena para celebrar nuestro aniversario, algun especial en el hotel? Gracias.
Answer from Ivan
14 contributions
Lo único que tiene el hotel para compartir es un bar en el piso 51 con una vista preciosa, una piscina de lo más bonita en el piso 15. Pero de atracción dentro del hotel nada en especial
Patty wrote a tip 11 May
tallahassee, fl1 contribution
5.0 of 5 bubbles
"Booking the tours through the hotel is amazing. The only thing for the Mud tours drive was over 3hrs to arrived instead of 45mins."
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Carlos S wrote a tip Apr 2024
Toronto, Canada3 contributions
3.0 of 5 bubbles
"Please don't take the highest floor, the music is too loud coming from 51 Sky bar on the top of this hotel"
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M.M wrote a tip Apr 2024
Huntington Beach, California50 contributions28 helpful votes
1.0 of 5 bubbles
"Wouldn't stay at any Estelar Hotel brand again."
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Miles wrote a tip Apr 2024
Atlanta, Georgia2 contributions
5.0 of 5 bubbles
"Be ready for the trip through customs that took 3hrs - was like being at Walmart trying to checkout."
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Jay Brooklyn wrote a tip Apr 2024
New York City, New York95 contributions5 helpful votes
5.0 of 5 bubbles
"The beaches as I mentioned and be careful in the Cartagena Viejo Getsemani especially at night when some areas become sketchy with unsavory individuals."
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Not the right property for you?
There are more places to choose from in the Cartagena area.
PRICE RANGE
£114 - £156 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
338
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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ESTELAR CARTAGENA DE INDIAS HOTEL & CONVENTION CENTRE - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about ESTELAR Cartagena de Indias Hotel & Convention Centre
Which popular attractions are close to ESTELAR Cartagena de Indias Hotel & Convention Centre?
Nearby attractions include Plaza Bocagrande Centro Comercial (0.07 miles), La Guia Travel Company (0.3 miles), and ENCANTA (0.3 miles).
What are some of the property amenities at ESTELAR Cartagena de Indias Hotel & Convention Centre?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at ESTELAR Cartagena de Indias Hotel & Convention Centre?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ESTELAR Cartagena de Indias Hotel & Convention Centre?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at ESTELAR Cartagena de Indias Hotel & Convention Centre?
Yes, a parking garage is available to guests.
What are some restaurants close to ESTELAR Cartagena de Indias Hotel & Convention Centre?
Conveniently located restaurants include Restaurante Kokaú, DKP Restaurante Bar, and Amacagua Lounge & Grill.
Are there opportunities to exercise at ESTELAR Cartagena de Indias Hotel & Convention Centre?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does ESTELAR Cartagena de Indias Hotel & Convention Centre have airport transportation?
Yes, ESTELAR Cartagena de Indias Hotel & Convention Centre offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at ESTELAR Cartagena de Indias Hotel & Convention Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does ESTELAR Cartagena de Indias Hotel & Convention Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ESTELAR Cartagena de Indias Hotel & Convention Centre?
The staff speaks multiple languages, including English and Spanish.
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