Sonesta Hotel Cartagena
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Sonesta Hotel Cartagena

Traveller (612)
Standard King Room
Room & Suite (183)
Pool & Beach (50)
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Fully refundable before Sat, 1 Jun
Breakfast included
No prepayment needed
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£84
£61
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#26 of 246 hotels in Cartagena
4.0 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
El Sonesta Hotel Cartagena se encuentra ubicado a tan solo 5 minutos del aeropuerto internacional de Cartagena, el servicio al huésped es su fortaleza, pues cuenta con el respaldo de GHL, una de las cadenas hoteleras más grandes de latino América con más de 50 años de experiencia en la región. Contamos con 152 habitaciones equipadas con cama sencilla, cama doble o cama king, internet WIFI, pantalla plana de 42 TV' (LCD), TV por cable, aire acondicionado regulable, caja de seguridad electrónica y radio despertador. Algunas cuentan con balcón amoblado, una espectacular vista al mar caribe y a la ciénaga de la virgen. Diviértete en sus piscinas, la cancha de tenis, el gimnasio o el Spa y disfruta una copa en el bar de playa; prueba deliciosos platos de la cocina Nikkei o del restaurante Palenke, con la mejor comida típica e internacional. Tendrás unas vacaciones inolvidables.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Taxi service
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family
Modern
Languages Spoken
English, Spanish

Location

Carrera 9 # 35 -104 Anillo VialZona Norte, Cartagena Colombia
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 46 out of 100
46
Rafael Nunez Airport
1,056Review9Q+A41Room tips

Reviews
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Traveller rating
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Detailed Reviews
Elizabeth S wrote a review Jun 2022
Southfield, Michigan12 contributions5 helpful votes
Hotel's Favourite
4.0 of 5 bubbles
My 4 day stay at Sonestra hotel cartegen was basic however, the breakfast was good many food varieties and fresh fruits daily.
I was not pleased with having to shower in cold to cool water everyday. I should not have to run shower water 10 to 15 minutes just to get in with some comfort.
I rate the male waiters who work in the hotel resturant a 10 ! Alonzo, Deyner, Welmer, Jose, German. These young men know good customer relations. Very personable in relating to me during my stay.
TV was aweful. No television for 2 whole days even after I reported it to desk clerks. But like magic Jose came up,
troubleshooted and got it back on track.
Professor Elizabeth Shaifer MSN, ED, RN
Michigan USA
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Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elsabeth Peñaloza, Guest Services / Front Office at Sonesta Hotel Cartagena
Responded 20 Jun 2022
Dear elizabethsR3207SO, receive a warm greeting. We have received your feedback with gratitude. It is important to us that you participate in the improvement of our standards, highlighting our strengths and points of improvement, in order to provide our guests with a better experience every day. We hope you come back to visit us very soon. Best regards, Alejandro Sánchez General Manager Sonesta Hotel Cartagena
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve G wrote a review Jan 2021
Medellin, Colombia178 contributions57 helpful votes
+1
5.0 of 5 bubbles
10 Days in. Very clean. Well kept hotel. Very fairly priced!

Pool is nice . Nicer beach than Boca Grande. Chill people this was up.
Breakfast included. Strong coffee. Big plus. Ask for fresh cooked eggs if you like! No problem!
Front desk people very accommodating, just ask for what you want in room accommodations.
Small store attached... Beer, wine, snacks.
Definitely order the Fried Fish.. OMG! & only 12$ usd. But bottle of wine and bring.
Sunset from pool amazing.
Only thing slightly negative to say is the Gym needs new everything and up graded.
OH, rooms are well functional. Ask for a view & larger room. Pool view higher floors are best.
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Date of stay: January 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elsabeth Peñaloza, Guest Services / Front Office at Sonesta Hotel Cartagena
Responded 5 Jan 2022
Dear pitbossenterprisese, it is a pleasure to greet you. Thank you very much for your kind words and for your recommendation, without a doubt, they reflect that you have fully enjoyed your stay at the hotel and that filled us with satisfaction as we strive everyday to walk this extra mille to exceed the expectations of our guests and clients. Wishing to receive your visit very soon. Best regards, Alejandro Sánchez General Manager Sonesta Hotel Cartagena
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labe7000 wrote a review Jan 2022
Port Jefferson Station, New York70 contributions68 helpful votes
3.0 of 5 bubbles
As a world traveler will qwrite my honest review:
I stayed at this hotel during December vacation. I dont think I will ever come back .
There is a lot of room for improvement in this place.
First of all :they are understaffed and takes several times to get the attention of the employees.. Breakfast is a nightmare. Not enough tables and they are not prepared for high occupancy. The quality of food ..so so . I have been to other GHL hotels and thir breakfast is significantly better. some food not covered and you can see flies having "direct access" to the bread.
As other reviewers pointed: I asked for decaf coffee everyday and their fisrt answer was we dont have it , even when the container ws in front of them.They really need to train their staff .
Second: Looks that they dont have enough people or they just simply dont want to answer the phone . I called guest service several times and all you get is a busy signal all the time. You basically have to go to the front desk to get their attention.
Third: This is a very noisy place. Looks that there are disco places just next to the hotel and music is blasting all night long that ends with a very loud firworks noise at 3 or 4 in the morning .
Fourth:Lobby is basically non-existing and only one sofa and 2 chairs at the entrance.
Fifth: They have two security guards at the entrance that are very rude and treat people that come to the hotel to visit as criminals. They dont bother to ask why they are there .
They have beach access but not a private area were you can sit without being out there.
There is a lot of wasted space where they can have sofas or furniture for people to sit and relax...
Overall,They advertise themselves as a 4 start hotel but not even close to that .
My advise:Dont waste your money and go somewhereelse . e.g. Radisson , Americas, Holiday Inn offer a better sevice.and nicer facilities.
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Date of stay: December 2021
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesService
Room Tip: if you stay there choose a room in the new tower . the rooms in the back are very noisy .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elsabeth Peñaloza, Guest Services / Front Office at Sonesta Hotel Cartagena
Responded 8 Feb 2022
Dear labe7000, receive a cordial greeting. Thank you for your visit, and for your complete and important comments for us. We regret not having met your expectations 100%. We will review each of the improvement points to take corrective measures, you are a fundamental part for our constant improvement. We invite you to give us the opportunity to receive it on your next trips to offer you a better experience as you deserve and expect it. Best regards, Alejandro Sánchez General Manager Sonesta Hotel Cartagena
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Tychelly wrote a review Jun 2022
3 contributions1 helpful vote
2.0 of 5 bubbles
Check-in/check-out process took entirely too long for a reservation that was booked and paid for in advance. Booked multiple rooms under one reservation and the rooms were not on the same floor or building. Staff does not communicate with each other and will tell guests different things. One of the nights, we stayed there was no water and we were unable to shower. The manager offered a 20% discount on our stay, but even that was miscommunicated with the front desk. Overall, the staff needs more training in customer service. I do not recommend this hotel. I suggest staying at accommodations in the Walled City or Bocagrande.
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Date of stay: May 2022
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elsabeth Peñaloza, Guest Services / Front Office at Sonesta Hotel Cartagena
Responded 1 Aug 2022
Dear Tychelly, it is a pleasure to greet you. We appreciate the time you took to share your feedback on your stay during your visit. We are sorry for the inconveniences that marked your visit and created that perception of our service. Day by day we are working tirelessly with the goal of achieving a higher level of satisfaction for each of our valued guests, for this reason the respective feedback has been given to the team to take the necessary corrective actions in line with the continuous improvement process. We hope to have the opportunity to welcome you again. Best regards, Alejandro Sánchez General Manager Sonesta Hotel Cartagena
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Irene wrote a review Oct 2023
3 contributions
5.0 of 5 bubbles
All staff is great, but Wendy & Adalberto overpass our expectations. They were always pending of what we could need.
What I didn't like, to be honest, was the Housekeeping service: she knocked the door very early in the morning to ask us what time we want her to clean our room, and when she did it, she didn't provide us the complete cleaning kit.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maria Alexandra vasquez, Guest Services / Front Office at Sonesta Hotel Cartagena
Responded 19 Oct 2023
Dear guest, We appreciate the rating you gave us and the time you took to complete our survey, your opinion is important to us. We appreciate your kind persercion and hope to visit us very soon and relive the experience. Best regards, Alejandro Sanchez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tyler A wrote a review Apr 2023
3 contributions
5.0 of 5 bubbles
We stayed at the Sonesta for two nights in the north beach area of Cartagena. It is larger property than we were use to, and had a very open feel. It features two pools, one main restaurnt, and one for the area near the pool at the back of the property.. In addition it has access to the beach at the rear of the property. The hotel is in excellent condition and is well staffed. We did not lack for anything. The buffet breakfast was good, and the dinner dishes were excellent. The rooms are average size, very clean, with air condtioning that blows cool. The breeze blowing through the open part of the hotel in afternoon is perfect after a day at the pool or the beach. We are staying in Cartagena for awhile and probably will back later on for this trip. A very satisfying experience.
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Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Excellent hotel, two pools, great restaurant. The hotel is very clean and well staffed. ...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maria Alexandra vasquez, Guest Services / Front Office at Sonesta Hotel Cartagena
Responded 27 Apr 2023
Dear Guest; Receive a cordial greeting from all the staff of Sonesta Cartagena, who thank you for the time you dedicated to qualify us and leave us your comment, for us your opinion is very important. Thank you so much for your comment, for us your opinion is very important. I will share with all the staff your gentle perception. Our main objective is your satisfaction, it would be a pleasure to welcome you again at the hotel. Best regards, Alejandro Sanchez General Manager
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jezzp wrote a review Mar 2020
Petersfield, United Kingdom136 contributions60 helpful votes
2.0 of 5 bubbles
A very tired hotel with damp patches on the ceilings. We had a room facing the road so could hear traffic all night, the wind also whistled through the gaps in the window frames. AC dripped constantly and failed to cool the room (engineer just said he would come back later but never did), the shower was good and beds comfortable.
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sonestacartagena2018, Gerente at Sonesta Hotel Cartagena
Responded 7 Mar 2020
Dear Jezzp. Have a big greeting on behalf of all the staff of Sonesta Hotel Cartagena. Your feedback is very important for the continuous improvement of our service, that's why I want to thank you for taking a few minutes of your valuable time to review your stay at our hotel. Believe me it is a pleasure for us that you tell us about the experiences presented at our Hotel, whether positive or negative help us to improve our service standards; You know as well what is the reason for our businesses. Thank you for your preference and we hope to have your valuable presence again. Best regards, Alejandro Sanchez General Manager.
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mitchellfrom wrote a review Apr 2023
2 contributions
5.0 of 5 bubbles
The people are all very friendly and accommodating. The pools(2 of them) are beautiful and large compared to other properties nearby.

I still give them 5 stars overall, but I recommend that you get a room facing the pool and not the roadway as it was noisy on the highway side of the building and not much of a view.

Best place was just sitting near the bar in the restaurant, having snacks, drinks and enjoying the breeze and people watching around the pool. Alonso was incredible. If he waits on you, consider yourself blessed. Enjoy!
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Date of stay: March 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maria Alexandra vasquez, Guest Services / Front Office at Sonesta Hotel Cartagena
Responded 2 Apr 2023
Dear Guest; Receive a cordial greeting from all the staff of Sonesta Cartagena, who thank you for the time you dedicated to qualify us and leave us your comment, for us your opinion is very important. Thank you so much for your comment, for us your opinion is very important. Our main objective is your satisfaction, it would be a pleasure to welcome you again at the hotel. Alejandro Sanchez General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Serge L wrote a review Mar 2020
253 contributions75 helpful votes
4.0 of 5 bubbles
I spent a week at the Sonesta Cartagena,
the hotel is nice , clean, the staff is both friendly and helpful, the rooms are confortable, and well equiped.
The only problem with some of them, they only have a very small wardrobe, and the safe deposit is occuping some of the little space available.
Another downside is the location, it is the last of a line of new condos and hotels on the Av. Morros in Boquilla, and it is one of the farer from the Old City which is at a 20 " drive.
Nevertheless it is still a good option.
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Date of stay: February 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: room with a normal size wardrobe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sonestacartagena2018, Gerente at Sonesta Hotel Cartagena
Responded 7 Mar 2020
Dear Serge. Have a big greeting on behalf of all the staff of Sonesta Hotel Cartagena. Your comments are of great importance for the permanent improvement of our service, that is why we want to thank you for taking a few minutes of your valuable time to evaluate your stay at our hotel. On the other hand we apologies for the inconvenience presented during your staying, we will keep it in mind so we can improve. Thank you for your preference and we hope to have your valuable presence again. Best regards, Alejandro Sanchez General Manager.
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Flyer00803250490 wrote a review Mar 2023
2 contributions
5.0 of 5 bubbles
La comida y el servicio esta muy buena, aight the food very difference from our country, the taste was strong and very tasty. My favorite was the pork sweet and salty it tasted amazing. Also the cocktails were very good.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maria Alexandra vasquez, Guest Services / Front Office at Sonesta Hotel Cartagena
Responded 15 Mar 2023
Dear guest, We appreciate the rating you gave us and the time you took to complete our survey, your opinion is important to us. We hope to welcome you again and relive the experience. Best regards, Alejandro Sanchez Gerente General
Read more
Report response as inappropriate
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Answer from haydnpercy
London, United Kingdom36 contributions52 helpful votes
Only other hotels. A 10 minute cab ride and you will find plenty.
Answer from Alejandro Sanchez
Cartagena, Colombia2 helpful votes
Hola Kathe, espero que estés muy bien. Te confirmo que el Hotel no cuenta con parasoles ni sillas en la playa por temas del sector donde estamos ubicados. Las toallas sí las facilitamos sin ningún inconveniente. De igual manera es una playa segura donde se ubican personas quienes tienen este servicio. Quedamos atentos a su llegada.
Answer from haydnpercy
London, United Kingdom36 contributions52 helpful votes
sorry i cant speak Spanish Gricelda
Paohiguera asked a question Sept 2019
San Justo, Argentina3 contributions1 helpful vote
Hola.cerca de qué playa queda e hotel?es apta para bañarse?
Answer from Diana Jimenez
Bogota, Colombia10 contributions21 helpful votes
Hola queda muy cerca de la playa de la Boquilla que es totalmente apta para bañarse
Answer from Alejandro Sanchez
Cartagena, Colombia2 helpful votes
Estimado Huésped. De acuerdo con su amable solicitud le presentamos nuestra propuesta Cena San Silvestre, esperamos llenar todas sus expectativas para tener el gusto de atenderlos. Cualquier inquietud adicional quedamos atentos. PRECIO POR ADULTOS: $399.000 Inc Imp. • Buffet de gala • Mesa reservada • Brindis con copa de vino espumoso • Decoración de lujo • Sala de descanso para niños • Música en Vivo (Orquesta Eddy Rodríguez) • D.J ambientación con luces • Cámara de humo • Uvas para la media noche • Cotillones • Hora Loca • Bandeja de fritos después de la media noche. • Por cada 10 cupos reservados obsequiamos una botella de whisky Old Parr (750ml). • Rifas de bonos de alojamiento en los Hoteles de la compañía GHL • Wifi • Parqueadero sujeto a disponibilidad MENÚ PARA NIÑOS (de 5 a 11 años): $180.000 Inc Imp ** Precio especial de Preventa** Para garantizar sus cupos manejamos las siguientes formas de pagos: Consignaciones Nacionales: BANCOLOMBIA - CUENTA CORRIENTE No. 086-691-757-99 - a nombre de HOTELES VIA DEL MAR S.A.S NIT. 900.430.106-1 ⚬ Pagos Virtuales No presenciales con tarjeta de Crédito: Envío Fotocopia de Documento de Identidad del Tarjetahabiente, Fotocopia Tarjeta de Crédito, Formulario de Autorización diligenciado. Pagos Presenciales: Aceptamos Todas las Tarjeta de crédito, Cheques y pagos en Efectivo Quedamos muy atentos. Le saluda , Alvaro Marrugo Coordinador de Calidad.
Victorious Nachos wrote a tip Apr 2024
Worldwide16 contributions6 helpful votes
5.0 of 5 bubbles
"Pool closing times vary even though they are stated differently at the front desk, ask every morning for pool closing times. "
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Natalia S wrote a tip Apr 2024
Mississauga, Canada1 contribution
5.0 of 5 bubbles
"Don't get overwhelmed by the beach and street vendors. The population is very poor and this is their only source of income. Just ignore them and keep walking "
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Corina B wrote a tip Apr 2024
1 contribution
4.0 of 5 bubbles
"If you have any Problems with the airconditioning, ask immadiatly the reception, they will help you! "
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Jorge V wrote a tip Apr 2024
Prague, Czech Republic4 contributions1 helpful vote
5.0 of 5 bubbles
"Quiet part of Cartagena, great service, very clean. Family friendly"
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Carlos P wrote a tip Apr 2024
2 contributions
4.0 of 5 bubbles
"Is great to be away from the old city but in ten minutes you can go and be at epicenter of the action "
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Not the right property for you?
There are more places to choose from in the Cartagena area.
PRICE RANGE
£64 - £91 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
152
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SONESTA HOTEL CARTAGENA - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Sonesta Hotel Cartagena
Which popular attractions are close to Sonesta Hotel Cartagena?
Nearby attractions include Real Experience Carategna (0.4 miles), Palma Beach (0.5 miles), and Playas de la Boquilla (0.4 miles).
What are some of the property amenities at Sonesta Hotel Cartagena?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sonesta Hotel Cartagena?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sonesta Hotel Cartagena?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sonesta Hotel Cartagena?
Yes, free parking is available to guests.
What are some restaurants close to Sonesta Hotel Cartagena?
Conveniently located restaurants include Colombitalia, Restaurante Sara Fusión Caribe, and Casa Del Mar.
Are there opportunities to exercise at Sonesta Hotel Cartagena?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sonesta Hotel Cartagena?
Yes, dry cleaning and laundry service are offered to guests.
Does Sonesta Hotel Cartagena offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sonesta Hotel Cartagena?
Many travellers enjoy visiting Walled City of Cartagena (4.1 miles), Centro Historico (4.8 miles), and Sanctuary of Saint Peter Claver (4.7 miles).
Does Sonesta Hotel Cartagena have any great views?
Yes, guests often enjoy the ocean view available here.
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