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Sofitel Legend Santa Clara

Travellers' Choice award winner
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$448*
US$350*
US$364*
US$375*
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Sofitel Legend Santa Clara
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1,778 Reviews from our TripAdvisor Community

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Showing 865: English reviews
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Boca Raton, FL
Reviewed yesterday NEW

Terrific hotel right in the heart of the old city. Excellent customer service. Food was very good too - in particular the breakfast buffet. Good wifi. Beautiful uncrowded pool. Fun relatively lively bar. All in all, great place to stay.

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Helpful?
Thank sfeldage
Houston, Texas
Reviewed 4 days ago NEW

Review collected in partnership with Sofitel.com
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Helpful?
Thank virginiaj551
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Luxembourg City, Luxembourg
Reviewed 1 week ago

Very luxurious hotel with all facilities you may wish. Nice pool, friendly staff at the hotel bar. Excellent breakfeast and the friendliest and most decent staff (e.g. reception, security guys or room service) I ever saw in a hotel. Definitively highly recommendable but very expensive.

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Helpful?
Thank guaviare112
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Guaviare112, Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon....

New York City, New York
Reviewed 1 week ago

Each time we come to this hotel, the service is more detailed and personal. The hotels is absolutely stunning. The duplex suite is extremely comfortable. In room service as well as the restaurants were delicious. The pool side menu is ok, would like to see them add a special of the day or something that varies. The hotel is a...

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Helpful?
Thank Bauerfamily
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Bauerfamily, We are delighted to read your opinion about your stay with us. Our guests’ satisfaction is most important for us. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. All our team will be pleased to know that your visit was unforgettable. Thank you...

Reviewed 1 week ago via mobile

We stayed at the Sofitel Legend from April 12- April 18, 2017. The room was decent with a beautiful pool view balcony; housekeeping serviced our room 2x per day without us asking; customer service was the best (Edson and Hayder were amazing); great location within walking distance to everything. We found 1621 (the restaurant) to be underwhelming but it was...

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Helpful?
1Thank Elicia143
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Elicia143, We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. All our team will be pleased to know that your visit is unforgettable. Thank you...

London, United Kingdom
Reviewed 1 week ago via mobile

We went discretely for our 30 wedding anniversary. From the moment we arrived until we left we had VIP service. Edson our butler could not do enough to be helpful. The setting was beautiful and a warm thanks for a great few days in a hotel well run.

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1Thank robert a
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Robert a, We would like to thank you for taking the time to share your experience through TripAdvisor. It is very important for us and for the other travelers to have your feedback. At Sofitel we strive to create special memories for our guests and it is a pleasure to know that you enjoyed our location, our history, our...

New York City, New York
Reviewed 1 week ago

As you walk into this hotel, from the lobby to the pool area to the hallways to the rooms - everything looks majestic and beautifully restored. Wonderful job. But then you actually taste the food, sit by the pool, stay in your room and realize that it's not worth it. Our dinner was the least delicious of our six days...

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Helpful?
Thank StuckOnTravels
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear StuckOnTravels, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

chicago
Reviewed 2 weeks ago

It is a gorgeous property with friendly stuff, great restaurants, wonderful breakfast, a huge pool, and a perfect location.... Does not get any better than this. It is a bit expensive for all additional services like laundry, but this is expected I guess.

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1Thank hxmtravel
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear hxmtravel, We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable and we thank you for your sharing. We would be delighted to welcome you again. Thank you for your review and we look forward your next visit...

Honolulu, Hawaii
Reviewed 2 weeks ago

This old converted convent has been transformed into a luxurious hotel without sacrificing the integrity of the building's past. Every feature is breathtaking, modern, and sophisticated but still honors the original structure and its history. The housekeeping staff does a great job keeping every part of the hotel immaculate, both in public and private areas. The service was fantastic, with...

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Helpful?
2Thank Cori S
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Cori S, We highly appreciate your compliments about your stay with us. At Sofitel we strive to create memorable experiences to our guests and to make them feel special and at home. We would like to thank you for choosing our hotel to celebrate such a special occasion as your Birthday. We are delighted that you enjoyed it and...

Cleveland
Reviewed 2 weeks ago

We spent a week at the Sofitel Legend Santa Clara in late March/early April.. This was our second visit, and it was great. We ended up with a two-story suite this time, although I preferred the room we had last year, which was smaller but had a balcony. The staff is very cordial and accommodating, although in some cases language...

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Helpful?
2Thank r00per
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear r00per Thank you very much for taking the time to write your opinion after your stay at the Sofitel Legend Santa Clara. Our mission is to create memorable and special experiences for our guests by giving them a sophisticated and luxurious service. Our gastronomy, history and architecture are mixed with the charm and warmth of our team who works...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Legend Santa Clara staff and other travellers.
31 questions
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Brookline, Massachusetts
Brookline, Massachusetts
1 month ago
Hamilton, Bermuda
Brookline, Massachusetts
1 month ago

See all questions (31)

Questions? Get answers from Sofitel Legend Santa Clara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor should be preferred”
guaviare112, 21 Apr 2017 | Read review
“Colonial sie is more charming and true to the hotel.”
Bauerfamily, 20 Apr 2017 | Read review
“Top floor offers vaulted ceilings. Most rooms seem not to have bathtubs, so if you want one you will have to make a special request.”
coris731, 14 Apr 2017 | Read review
“get a balcony room overlooking the pool”
r00per, 12 Apr 2017 | Read review
“Definitely Ask for a room with a balcony. 2nd floor and above.”
hazel911, 11 Apr 2017 | Read review
5 of 5
TripAdvisor
US$350* /night
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Booking.comUS$364
Hotwire.comUS$375
HotelQuicklyUS$448
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Prices are for 1 room, 2 adults
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