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Hilton Cartagena

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#30 of 146 Hotels in Cartagena
Certificate of Excellence
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Hilton Cartagena
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1,786 Reviews from our TripAdvisor Community

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Showing 695: English reviews
Bloomfield Hills, Michigan
Reviewed 6 days ago NEW

We arrived on Christmas Eve, stayed until New Years Eve. The hotel looked like it was going to be crazy packed for New Years Eve Celebration. The week we were there, we had a fabulous corner sweet, plenty of room for 3 of us. Full balcony. two bathrooms. King size bed and bedding were excellent. As long as one has...

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Helpful?
Thank Pamela S
Hyattsville, Maryland
Reviewed 6 days ago NEWvia mobile

Went down to Cartagena for Labor Day my friend loves the Hilton and is a Hilton honors member VIP and etc etc. Booked two rooms for the weekend first night we get there we find out that they only have one room available and maybe another one the next night they mentioned comping us one night. We are a group...

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1Thank 368reyesr
Sydney, Australia
Reviewed 1 week ago

Fantastic stay overall in a very relaxed Hilton . Pool is great with daily activity, a swim Up bar and music playing all day ! Great we loved our stay. The rooms were spacious some of the rooms we had were ocean views but even the city view had side ocean views which was great !

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Sandham01
Washington DC, District of Columbia
Reviewed 1 week ago

A beautiful hotel in pictures only. Extremely poor customer service, changed our reservation room type without our knowledge or consent, denied us access to Executive Lounge (Hilton Honors Gold Member) even though it was included in our "original reservation", made excuse after excuse but never once really apologized, simply said "we're sold out this weekend and we have nothing else...

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1Thank kdconnor421
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Guest, Thank you for your comments about your experience in our hotel. It is very important to us to know our guests opinion. We are very sorry to read that your experience at our property was not up to our usual high standard service; your comments have been shared with the corresponding management team and necessary actions will be...

Long Island New York, United States
Reviewed 1 week ago

Found the Hotel to be clean the staff to be excellent. The food at the hotel to be of Hilton quality. The wait staff to be well mannered and cleanly dressed The security to never be an issue. The people of Cartagena warm and refreshing and would recommend to anybody looking for a beach vacation.

Review collected in partnership with Hilton Hotels & Resorts
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Thank I961YFfranks
USA
Reviewed 1 week ago

The Hilton Hotel in Cartagena is the best in Cartagena and maybe even the best in all of Colombia, South America. This hotel really understand the Word International in Colombia, S.A. I have seen only 5 Star, in Care, Service, Sercurity, Food, Excellent Employees, Management Organization, Ownership Organization, Cleanliness, Perfection including rooms & grounds, repairs, and construction. This is the...

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2Thank Stephen S
Reviewed 1 week ago via mobile

Good breakfast and pool area but extremely crowded at new year. A bit run down for its HIGH price. Would recommend Hyatt that just opened instead every time. Only benefit of Hilton is private beach access.

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2Thank Roger L
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Roger, Thank you for your comments about your experience in our hotel. It is very important to us to know our guests opinion. We are very sorry to read that your experience at our property was not up to our usual high standard service.We hope to give us another opportunity to serve you once again and display the true...

Genova
Reviewed 2 weeks ago

New Year's Eve disappointing. Food not up to the standard you paid. Need more English speaking staff. Pool crowded with all chairs occupied by pool towels at 8 AM as well as loud Latin rap music. By the beach quiet however filled with vendors selling stuff you do not need. Hotel must manage this better

Review collected in partnership with Hilton Hotels & Resorts
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Thank SoloGenova
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Guest, Thank you for your comments about your experience in our hotel. It is very important to us to know our guests opinion. We are very sorry to read that your experience at our property was not up to our usual high standard service; your comments have been shared with the corresponding management team and necessary actions will be...

Milton, Canada
Reviewed 2 weeks ago

stayed at the Hilton - Cartagena Dec 23-30. The location is perfect with many pools and beach front. The staff goes above and beyond. Lots of families with kids too. Breakfast is extensive and very good at 'The Chivas '. Fruit juices are real and freshly made. Omlette Stations.... Make sure you go to the Hilton in house Steakhouse\ seafood...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank rohitb917
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Guest, Thanks for your perfect rating on TRIPADVISOR! We truly appreciate you shared your recent experience at our property. Comments like yours inspire us to continue working real hard and give better experience every day! We are delighted to know that you really enjoyed the Lomo al Trapo at El Tinajero restaurant. I will personally share your comments with...

Maine
Reviewed 2 weeks ago

Stayed here for nine nights over Christmas and enjoyed it very much. I arrived late at night, without my luggage. Rafael at the front desk was very helpful working with the airlines to find my luggage. All the front staff are very helpful for whatever a guest may need. The pool area has multiple pools to serve adults, teens, youngsters,...

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Thank craigking
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear guest, We are delighted to read that you enjoyed staying at the Hilton Cartagena and that you very much liked our beautiful city! Thank you kindly for your wonderful feedback regarding the hospitality of our team members, the comfort of our guest rooms, and that you were able to take advantage of our convenient location. It was great to...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Appreciate Caribbean costal living at the Hilton Cartagena Hotel. All 341 guest rooms and suites face the ocean at this Colombia beachfront hotel. Stay in the Executive Tower and enjoy Executive Lounge access, located on the tenth floor, boasting panoramic views of the city. Sip an ice-cold beer or tropical juice from the Pool Bar, located in the middle of the hotel's three pools. Indulge in fried fish with coconut rice and plantain at the Cartagena beachside restaurant, Tibabuyes Kiosk. Enjoy a wood-baked pizza overlooking the pools at Pizza Al Forno. Watch the sunset while enjoying gourmet cuisine at Las Chivas Restaurant. Finish each night with evening cocktails in the relaxing atmosphere of El Cangrejo bar offering nightly entertainment. This Cartagena, Colombia hotel provides a variety of fitness options and family activities. Work out at the fitness center and swim lengths in the outdoor pools. Indulge in a massage or unwind in the sauna at the Well Being Center. Watch the children have fun at the colorful playground and the toboggan swimming pool. Challenge friends to a game of tennis on the courts. Host a business meeting, function or wedding overlooking the ocean at Hilton Cartagena. Select from 26,000 sq. ft. of indoor and outdoor event space. The hotel features a business center with wireless internet available in all meeting rooms and public areas. ... more   less 

Additional Information about Hilton Cartagena

Address: Avenida Almirante Brion | El Laguito, Cartagena 130001, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: £80 - £310 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Cartagena 4.5*
Number of rooms: 341
Reservation Options:
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel
Hotel Style:
#9 Business Hotel in Cartagena
#10 Family Hotel in Cartagena
#11 Spa Hotel in Cartagena
#11 On the Beach Hotel in Cartagena
#18 Luxury Hotel in Cartagena
#26 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cartagena staff and other travellers.
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Questions? Get answers from Hilton Cartagena staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want space, pick any of the corner suites. Great Ocean views, huge patio!”
 of 5 bubbles PamelaS180, 11 Jan 2017 | Read review
“high as possible, Ear plugs, you can hear the room next door as if they were in your room and Eye shades.”
 of 5 bubbles Scoutwonderworld, 2 Dec 2016 | Read review
“Ask for a room away from elevators, there is constant activity close by them”
 of 5 bubbles KimK833, 4 Nov 2016 | Read review
“The rooms with balconies are gorgeous and huge.”
 of 5 bubbles teejayn2014, 12 Oct 2016 | Read review
“Ocean View”
 of 5 bubbles Mio0111, 22 Aug 2016 | Read review
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