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Hotel Cartagena Plaza

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Traveller (2395)
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About

#6 of 247 hotels in Cartagena
Location
Cleanliness
Service
Value
El Hotel Cartagena Plaza, miembro de la cadena Hotelera EM HOTELS se encuentra ubicado frente al mar a solo 10 minutos del centro histórico de Cartagena de Indias. Cuenta con 310 confortables y renovadas habitaciones de categoría superior y premium con la mejor vista al mar o a la ciudad moderna, un panorama espectacular que lo envuelve en la magia del caribe.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Bicycle rental
Children's television networks
Indoor play area for children
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Game room
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Board games / puzzles
Nightclub / DJ
Video game console
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Rooftop terrace
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Sofa bed
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Bay View
Languages Spoken
English, Spanish
5,357Reviews115Q+A63Room tips

Reviews
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Alexandross G wrote a review Mar 2024
Barcelona, Spain56 contributions25 helpful votes
Estuvimos alojados durante 3 dias en este hotel que supuestamente tenia que ser 4 estrellas. Al entrar ya se nota que probablemente ha sido 5 estrellas hace 20 años. La entrada es super cutre, nada a que ver con lo que se ve en las fotos de Booking, por favor actualizarlas porque casi me daría ganas de demandaros a vosotros por publicidad engañosa (cosa que probablemente volviendo a España haré) La habitaciones huelen a mojo horrible, las cama incomodas, el baño se tapaba cada vez que se usaba, la puerta de la ducha estaba rota, no se cerraba del todo. El baño medio sucio, no había ni el cepillo de baño. El aire acondicionado de hace 20 años, funcionaba mal y hacia un ruido horrible. La comida: poca variedad y calidad no baja…lo siguiente. Hemos comido mas en la calle que en este restaurante. La piscina una de las peores, super dejada y poco cuidada, madre mia a mi me dio asco hasta entrar. La instalaciones en general son super viajes y descuidadas. La señorita del check out poco profesional ignoraba mis preguntas. en fin ha sido una de las experiencias peores que he tenido en un Hotel supuestamente de cuatro estrellas. We stayed at this hotel for 3 days, which was supposed to be 4 stars. Upon entering, it's evident that it was probably 5 stars 20 years ago. The entrance is super shabby, nothing like what you see in the Booking photos. Please update them because I almost feel like suing you for false advertising (which I'll probably do once I return to Spain). The rooms smell horribly, the beds are uncomfortable, the bathroom gets clogged every time it's used, the shower door is broken and doesn't close properly. The bathroom is somewhat dirty, and there wasn't even a toilet brush. The air conditioning is from 20 years ago, it doesn't work well, and it makes a horrible noise. The food: limited variety and quality is beyond bad. We ate more outside than in this restaurant. The pool is one of the worst, poorly maintained, and dirty, it made me feel disgusted just to enter. The facilities, in general, are extremely outdated and neglected. The checkout attendant was unprofessional and ignored my questions. Overall, it has been one of the worst experiences I've had in a supposedly four-star hotel.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: No ir en este hotel! Es lo peor que he visto en mi vida y super caro
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atencion Cliente, Director General at Hotel Cartagena Plaza
Responded 2 weeks ago
Estimado sr. alexandrossg Le agradecemos que haya dedicado tiempo para proporcionarnos una valoración de su estancia. Siento mucho ver que su estadía no cumplió con la totalidad de sus expectativas, deseamos conocer la experiencia vivida personalmente, por favor envíenos un mensaje al siguiente correo para que nuestro Hotel Manager pueda verificar lo sucedido. Correo electrónico: jefeatencionalcliente@hotelcartagenaplaza.co
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ana A wrote a review Aug 2022
Sydney, Australia3 contributions2 helpful votes
Hotel's Favourite
This hotel exceeded all of our expectations! Incredibly well located, but their true asset is their people. Amazing staff! Alfredito, Andres and Cesar, among many others were more than accommodating and outstanding. We stayed on the ninth floor, where rooms were more than comfortable, ours was amazing. Turn down for our room was always met with a little gift from our cleaner. We will definitely be coming back with our whole family! You guys have made sure to win us over as life long fans of the Cartagena Plaza.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cartagena Plaza, Director General at Hotel Cartagena Plaza
Responded 5 Aug 2022
Dear AnaA3222 Thank you for giving us an excellent comment. We are very happy to know that you enjoyed your stay, our goal will always be to create memorable experiences for our guests, we expect you to visite us again and create de best experiences together.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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starknight2015 wrote a review Feb 2024
Halton Hills, Canada4 contributions2 helpful votes
I had the pleasure of staying at the Hotel Cartagena Plaza and just returned from a week long stay. I loved the location of the hotel, it was right in the heart of Bocagrande, close to all the shops, restaurants and flea markets. The hotel is located right across from the beach- i didnt like the beach too much, only because the hotel doesnt provide beach chairs for their guests-- that is something I hope the hotel will provide in the near future. The rooftop pool is lovely and a great place to get a suntan. I would like to give an extra special shout-out to Jeisson, who each time he saw me, made it a point to ask me how my stay was going and if there was anything i needed i could reach out to him. To all the bartenders on the 18th floor- Carlos and Ricardo, thank you for being so polite and kind to me. To the breakfast/lunch staff- special shout-out to Santiago and Daniel--- thank you for everything, for making sure i was being taken care of and going out of your way everyday for me.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atencion Cliente, Director General at Hotel Cartagena Plaza
Responded 18 Feb 2024
Dear Starknight2015, Thank you for giving us an excellent comment. We are very happy to know that you enjoyed your stay, our goal will always be to create memorable experiences for our guests, we expect you to visite us again and create de best experiences together.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mmeksp wrote a review Feb 2024
3 contributions5 helpful votes
We had a great time! We chose Premium All Inclusive with an Executive room and it was worth every penny of the couple hundred extra we paid. First, room on the Executive Floor (10) is perfectly placed with a great view , high enough to not hear the street noise but far enough from pool and bar on the 18th floor to not hear that. You have access to a lounge with a nice breakfast which has good choice and is less noisy and busy than the buffet breakfast. There is coffee, fruit and water there throughout the day. The rooms have a free maxibar. But the best part is the concierges who are almost like butlers, there, anticipating every need. They are fabulous. Next! The Premium upgrade allows you to eat lunch and dinner as many times as you like at restaurant Lucia. We hardly went to the buffet as the food here was sooo great. It is a slower pace and the food at the buffet was good, just very busy. Benjamin and his crew of amazing waiters always took good care of us… sometimes a bit slow but the decor and atmosphere was great! Sunsets on the balcony every evening. Location is a good 20 min walk to historic centre but taxis are cheap and we enjoy the walk. The beach out front is close and convenient, but we often strolled to Castillogrande beach which had fewer vendors and bluer water.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: We often went to the pool, and there were no sudden chairs, but if we waited about 10 minutes,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Atencion Cliente, Director General at Hotel Cartagena Plaza
Responded 13 Feb 2024
Dear Meksp, Thank you for your valuable comments, it fills us with satisfaction to know that we were able to meet all your expectations, we will continue working to create new experiences. We would love to have you with us again. We will be waiting to serve you with pleasure. Good day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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caroline wrote a review Nov 2023
Panama City, Panama1 contribution
I had the best experience in the Lucia restaurant, los meseros Carlos, Berny, Benjamin y Eduardo gave us the best guest experience, with an amazing food and drinks! I would recommend 100% And we had the best espresso martini made by Sebastian! For sure I will be back!
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Date of stay: November 2023Trip type: Travelled with friends
Room Tip: Everybody should try the espresso martinis cocktail in Lucia restaurant
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atencion Cliente, Director General at Hotel Cartagena Plaza
Responded 8 Nov 2023
Dear Jet49511789831 Thank you for providing excellent feedback. We would like to thank you for letting us know that the services you experienced at our hotel were to your liking. We are very happy to know that you enjoyed your stay, highlighting our services and kindness of our team of human talent, we will make sure to notify all our staff about your words, which encourage us to continue working to improve, with the greatest of tastes and passion that characterizes us. Our goal will always be to create memorable experiences for our guests, we hope you visit us again and have the pleasure of providing you with personalized attention. Happy day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emilie wrote a review Nov 2023
Lima, Peru6 contributions
I was not happy with this hotel. The elevators were incredibly slow and felt a bit unsafe to be honest, the breakfast was mediocre and the rooms could be a lot better. My room had a weird (a bit moldy) smell and the beds were very uncomfortable. For the price point of this hotel you could definitely find something better for around the same price. If you are a family with children I think this hotel could suit you better as the pool area have different kids activities every day, several times a day!
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Date of stay: November 2023Trip type: Travelled with family
Room Tip: Many activities for kids by the pool!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atencion Cliente, Director General at Hotel Cartagena Plaza
Responded 8 Nov 2023
Dear Emiliebernhard Thank you for giving us an excellent rating for us your comments and suggestions are important, we will be attentive to your words and I will personally oversee the procedures in order to provide the best possible service. We would love to have you back at our hotel, it will be a pleasure to be able to serve you. Happy day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lisandra wrote a review Aug 2023
Miami, Florida17 contributions14 helpful votes
+1
I bought the all inclusive plus an ocean view and it was a great idea. The food is excellent with a lot of local foods so I tried everything. The pool is next to the snacks and bar. Everything is very clean and the employees give great service. It is right across a narrow street from a very good beach( no one is beachside) the street behind is full of shops, eateries, casinos, money exchange office ( recomend to change some money it makes paying easier), tour offices, a farmacy right on the corner, taxis are always by the entrance, plus the hop on hop off Juan Valdez coffee shop stop.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: There is a spa at very good prices. Take singles a small tip goes a long way.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Atencion Cliente, Director General at Hotel Cartagena Plaza
Responded 29 Aug 2023
Dear I99vmtax2 Thank you for giving us a perfect rating and for leaving us such good comments, we are very glad to know that we made your stay a good experience and we like to see how our staff left you a good memory. We would love to have you back with us, so we will be waiting for you with open arms and a big smile. Happy day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Odyssey65896094667 wrote a review Aug 2023
1 contribution
Staff were nice and rooms were clean. Nothing special about the food but there is something available all day long. In the main dining area I recommend the food in the back. It's fresher. You are right across from the beach and there are many stores close-by. Erick Castro was very helpful.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atencion Cliente, Director General at Hotel Cartagena Plaza
Responded 12 Aug 2023
Dear Odyssey65896094667 Thank you for giving us an excellent comment. We are very happy to know that you enjoyed your stay, our goal will always be to create memorable experiences for our guests, we expect you to visite us again and create de best experiences together.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gwendalynnvallejo wrote a review Jun 2023
Punta Cana, Dominican Republic4 contributions3 helpful votes
The air conditioner doesn’t work, the beds are hard, the elevators take so long, the food is not good at all…. The people are so so pushy about the stuff they sell and mock you when u say no Also the beach water is brown, the pink beach is not pink either
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don’t lol
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atencion Cliente, Director General at Hotel Cartagena Plaza
Responded 24 Jun 2023
Estimada gwendalynn22, Gracias por sus valiosos comentarios, nos llena de satisfacción saber que pudimos cumplir con todas sus expectativas, seguiremos trabajando para la creación de nuevas experiencias. Nos encantaría tenerle de nuevo con nosotros. Le estaremos esperando para atenderle con todo gusto. ¡Feliz día!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hector P wrote a review Jun 2023
1 contribution
Premium and VIP service. Excellent customer service and amazing food, same about desserts and drinks. Berny was one of the staff members who serverd as a waiter... Amazing service and attention to detail.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atencion Cliente, Director General at Hotel Cartagena Plaza
Responded 15 Jun 2023
Dear Hectorpz5061sf Thank you for giving us a perfect rating and for leaving us such good comments, we are very happy to know that we made your stay a good experience and we like to see how our staff left you a good memory. We would love to have you with us again, so we will be waiting for you with open arms and a big smile. Good day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£68 - £115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel cartagena plaza
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
310
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL CARTAGENA PLAZA - Updated 2024 Reviews (Colombia)

Frequently Asked Questions about Hotel Cartagena Plaza
Which popular attractions are close to Hotel Cartagena Plaza?
Nearby attractions include Caribe Jewelry Museum & Factory (0.3 miles), Monumento a la Palanquera (0.2 miles), and Centro Comercial La Mansion (0.2 miles).
What are some of the property amenities at Hotel Cartagena Plaza?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Cartagena Plaza?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Cartagena Plaza?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Cartagena Plaza?
Yes, street parking is available to guests.
What are some restaurants close to Hotel Cartagena Plaza?
Conveniently located restaurants include Restaurante Nami, Restaurante Kazabe, and Pizzeria Aguanile.
Are there opportunities to exercise at Hotel Cartagena Plaza?
Yes, guests have access to a pool during their stay.
Does Hotel Cartagena Plaza have airport transportation?
Yes, Hotel Cartagena Plaza offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Cartagena Plaza?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Cartagena Plaza offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Cartagena Plaza?
The staff speaks multiple languages, including English and Spanish.