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ibis Cartagena Marbella

Avenida Santander 47 90, Cartagena 130002 Colombia
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Traveller (384)
Room & Suite (110)
Dining (74)

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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#82 of 245 hotels in Cartagena
Location
Cleanliness
Service
Value
Ibis Cartagena Marbella hotel is located between the international airport and the city center, in the Marbella district just four minutes away from the city walls along Via Santander. The hotel has 180 rooms, a restaurant with sea views, bar open 24 hours to enjoy a relaxing coffee, car park with 76 spaces, a car lobby on Avenida Santander and over 1.9 miles (3 km) of beach.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Beach
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Parking
Wifi
Restaurant
Breakfast available
Snack bar
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Cable / satellite TV
Bath / shower
Telephone
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, Spanish
996Reviews34Q+A18Room tips

Reviews
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johnwN4351BC wrote a review Dec 2023
6 contributions2 helpful votes
Worst staff ever, was told room key would be ready in 15 minutes after we checked in. 2 hours later we had to get back in line for another hour just to get our room key. A total waste of money to come to the ibis!!!!!
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CristianNitu wrote a review Jul 2022
1 contribution3 helpful votes
The hotel is rather fitted for 1- 2 days business trips, and not really for casual tourists. It is located 25mins walking distance from the city center. The room is a little bit small and poor ventilated. Another unpleasant surprise was the lack of hand towels.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Glenda Carrillo, Director General at ibis Cartagena Marbella
Responded 29 Jul 2022
Dear Guest, Thank you for taking the time to send us your comments about your stay, at Ibis, we strive to provide quality service to each of our customers, so your comments are very important to us. Best regards, Hotel ibis Cartagena
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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John wrote a review Jun 2022
Bogota, Colombia1 contribution2 helpful votes
Bathroom smelled like urine. The air-conditioning couldn't keep the room cool. You could here the people upstairs making all kind of noise. The view out the window was a car junkyard and a trash dump. The maid refused to clean or replace any towels unless you left the room. I hoped for a nice stay but was treated rudely. Coming from the states you would at least expect a friendlier staff to greet you.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Better service Don't pay attention to all the advertising
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Glenda Carrillo, Director General at ibis Cartagena Marbella
Responded 28 Jun 2022
Dear Guest, Thank you for taking the time to send us your comments about your stay, we regret that we did not meet your expectations; at Ibis, we strive to provide quality service to each of our customers, so your comments are very important to us. Best regards, Hotel ibis Cartagena
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Libardo Salazar wrote a review Apr 2022
Maturin, Venezuela25 contributions14 helpful votes
Our stay was basically to have a nice bed to get good rest (My child had a sport competition in the city). This is a very basic hotel. Rooms are really small. With a double bed and an auxiliary bed, you barely have space to move. So, if you suffer from claustrofobia, this is not the hotel for you. Also, windown are not good to isolate noise from the street, even for us staying at floor 12th. Food is average to bad. Had dinner on our first night and it was not pleasant. Pasta is terrible (Is kind of hard to mess up a pasta plate) and I had a very salty, dry sandwich. Breakfast is limited, with the usual scrambled eggs, bread, fruits, cereal and 1 local food choice. If you are in a hurry, and only need a place to crash overnight, this hotel may be ok. For other type of stay, I wont recommend it.
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Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Glenda Carrillo, Director General at ibis Cartagena Marbella
Responded 30 Apr 2022
Dear Guest, Thank you for taking the time to send us your comments about your stay, we regret that we did not meet your expectations; at Ibis, we strive to provide quality service to each of our customers, so your comments are very important to us. Best regards, Hotel ibis Cartagena
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Diego B wrote a review Apr 2022
Boston, Massachusetts1 contribution
I booked two rooms for several nights. During the first night, a piece of MDF detached from the wall and broke after felt on the floor. the next day I informed the front desk The manager GLADYS GOMEZ called in a very unpolite and rude way. She said that I should pay close to 200 dollars for that piece. I explained that the piece felt on its own. After that, she came into the room with another employee and started threatening me and my family about paying for the piece and how this never happened before. I did not want to spend more time discussing the issue and having a bad time. This event and the hotel staff's response ruined my time at the hotel. Overall the hotel is located in an unsafe area, the front desk was flooded after some pipes broke. All the screens from the wall were removed and several towels were on the floor. It was a terrible scenario. I don't understand how Ibis allows a situation like that. This is not the first time that this incident happened. You can look into other reviews from previous customers. Stay away. Safe your money. It is not worth it at all. Ibis should be careful about training employees about customer service and responding to casual incidents.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Glenda Carrillo, Director General at ibis Cartagena Marbella
Responded 30 Apr 2022
Dear Guest, Thank you for taking the time to send us your comments about your stay, we regret that we did not meet your expectations; at Ibis, we strive to provide quality service to each of our customers, so your comments are very important to us. Best regards, Hotel ibis Cartagena
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Erick wrote a review Feb 2022
Missouri115 contributions75 helpful votes
I had higher expectations after staying at other Ibis locations such as in Rio de Janeiro (Posto 5). We stayed in a standard room with sea view which was a nice surprise. The air conditioning in the room was very silent and efficient but the beds not very comfortable. No fridge and I was told none of the rooms have a fridge. The room was of decent size and similar in that to other Ibis of that category. The window could not be really opened. On the bright side we did not hear any noise during our stay though the other rooms around seemed occupied. The space dedicated to the food (restaurant) was unappealing at best in my view. I found the breakfast to be rather basic. Maybe due to COVID there was no self service but people were served by the staff, which at times caused quite a line to form. Overall I found the staff to be rather cold. Not rude but not very friendly. This was true when facing staff at the reception, at the "restaurant" and in general in the hotel (including cleaning staff). Possibly I got spoiled in Medellin where practically everyone is so friendly, welcoming and helpful... even more so in hotels. Also the reception staff seemed to have to follow complicated procedures probably aggravated by slow computers systems so the check in was not exactly fast. the location of the hotel is ok. It is an easy and rather quick walk to the old city and the airport is very close (in the other direction). The beach in front of the hotel, across the road, is typical for Cartagena, nothing spectacular but again I am probably spoiled. It was quite windy the two days and a few kite surfers visibly enjoyed both the sea and the wind.
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Date of stay: February 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Glenda Carrillo, Director General at ibis Cartagena Marbella
Responded 7 Mar 2022
Dear Guest, Thank you for taking the time to send us your comments about your stay, at Ibis, we strive to provide quality service to each of our customers, so your comments are very important to us. Best regards, Hotel ibis Cartagena
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rubyNyg wrote a review Jan 2022
Sydney, Australia2 contributions
we had a very nice stay past December , this hotel has great views to the ocean and its located in marbella area , not far away from Down Town Cartagena , it is cozy and breakfast is excellent. Not too crowded
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Date of stay: December 2021
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Glenda Carrillo, Director General at ibis Cartagena Marbella
Responded 31 Jan 2022
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel ibis Cartagena Marbella
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Diplan wrote a review Jun 2021
Santo Domingo, Dominican Republic68 contributions5 helpful votes
We were a group of 13 people, staff was very welcoming to help us with last minute additions, the hotel is very modern looking and very good price for the value, beach is right in front of the hotel, it has a restaurant on the second floor and also budget restaurant next to it, it even has a disco! I will definetly will go back to Ibis, specially because of the front desk staff were very charming ALL OF THEM
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Date of stay: June 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aldemar Sanchez Urbano, Director General at ibis Cartagena Marbella
Responded 30 Aug 2021
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel ibis Cartagena Marbella
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bobever wrote a review Mar 2021
Sydney, Australia18 contributions29 helpful votes
The reception team were great. Very helpful and accomodating with requests.breakfast was impacted by COVID restrictions but was very substantial . Hotel is located a short distance from the old town and convenient to airport.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Aldemar Sanchez Urbano, Director General at ibis Cartagena Marbella
Responded 30 Aug 2021
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel ibis Cartagena Marbella
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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Barranquillajohn wrote a review Jan 2021
New York City, New York58 contributions17 helpful votes
This hotel should be clear on their visiting policy. We were two registered in the room but had a friend over for after dinner drinks in the bar. I was going to show my unregistered guest some samples (this was a potential client) and the front desk would not allow us to go up. The two clerks kept saying that there were only two guest registered and I would repeat to them that one of us was at the bar ordering drinks and we would be coming straight down. My client was not staying the night. No good. I stated clearly that we were going to have drinks at the bar. We had our meeting at the bar but neither of the two clerks ever approached us to rake our drink order. As we were leaving I approached the front desk and one clerk was on Facebook and the other one was checking her Instagram! The next morning as we were checking out I voiced my complaint and was told that my guest should have been allowed upstairs since he was not staying the night and we were going to come back down.
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Aldemar Sanchez Urbano, Director General at ibis Cartagena Marbella
Responded 30 Aug 2021
Dear Guest, Thank you for taking the time to send us your comments about your stay, we regret that we did not meet your expectations; at Ibis, we strive to provide quality service to each of our customers, so your comments are very important to us. Best regards, Hotel ibis Cartagena
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£43 - £62 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
180
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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IBIS CARTAGENA MARBELLA - Updated 2024 Prices (Colombia)

Frequently Asked Questions about ibis Cartagena Marbella
Which popular attractions are close to ibis Cartagena Marbella?
Nearby attractions include Playas de Marbella (0.2 miles), Monumentos Union de los Oceanos (0.2 miles), and Monumento del Mastil (0.2 miles).
What are some of the property amenities at ibis Cartagena Marbella?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at ibis Cartagena Marbella?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at ibis Cartagena Marbella?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at ibis Cartagena Marbella?
Yes, free parking is available to guests.
What are some restaurants close to ibis Cartagena Marbella?
Conveniently located restaurants include Tacos Wey - Sports Bar, redRUF - Rooftop Bar, and La esquina de Yina.
Are any cleaning services offered at ibis Cartagena Marbella?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at ibis Cartagena Marbella?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to ibis Cartagena Marbella?
Many travellers enjoy visiting Walled City of Cartagena (0.9 miles), Centro Historico (1.5 miles), and Sanctuary of Saint Peter Claver (1.5 miles).
Does ibis Cartagena Marbella have any great views?
Yes, guests often enjoy the city view available here.
Is ibis Cartagena Marbella accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.