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Irotama Resort

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Traveller (582)
Room & Suite (137)
Pool & Beach (119)
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Overview
  • Excellent47%
  • Very good31%
  • Average12%
  • Poor6%
  • Terrible4%
Travellers talk about
“del sol”(13 reviews)
“nice tv”(2 reviews)
“coco's bar”(2 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (729)
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142 results
Traveller rating
36
55
30
10
11
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LanguageEnglish
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36
55
30
10
11
Show reviews that mention
All reviewsdel solnice tvcoco's barrestaurants offerkids clubnew constructionthe beach is greatshaded areasmultiple optionsbeach vendorswifi worked wellthe cleaning ladyocean viewair conditioningtayrona parkbreakfast was includedbohio
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1 - 5 of 142 reviews
Reviewed 5 days ago

Employees are not motivated or incline to provide a great service. There are there just to claim a pay check. Room and instalations are nice but eclipse by a lack of customer satisfaction culture. This hotel used to be one of the best in Colombia....More

Review collected in partnership with this hotel
Thank JuanSaldarriaga
Response from IrotamaResort, Community Manager at Irotama ResortResponded 4 days ago

Hi, JuanSaldarriaga. We feel so sorry that you had an unfortunate experience in our hotel. We try to do the best to offer to our guest an excelent service and our employees are working so hard for this. However, we'll take this appreciation in mind...More

Reviewed 1 week ago

Do NOT stay here. No queden acá. Este resort es un hueco horrible. If you do expect very little to nothing and to get taken advantage of upon check-in. We checked in after making a reservation online for a bungalow room months in advance. When...More

Thank Marc M
Response from IrotamaResort, Community Manager at Irotama ResortResponded 1 week ago

¡Hi, Marc! We feel so sorry that you had an unfortunate experience with us. Our service personal and spaces are in constant evolution and improvement for the welfare of our guests. We'll take your recommendations for improve our services and we're going to verifique what...More

Reviewed 19 March 2018

It must be first understood that Santa Marta is a economically depressed area, and that if you're American, it is highly unrealistic and short-sighted to expect "Four Seasons" style accommodations. That being said, the Irotama is about as nice as it gets for Santa Marta.It's...More

1  Thank VisitorfromNH
Response from IrotamaResort, Community Manager at Irotama ResortResponded 5 weeks ago

Hi, VisitorfromNH We're so glad to having you in our place. These kind of comments, help us very much to be better in our services. We try that every single thing of our hotel, give you an amazing experiencie and you can feel the real...More

Reviewed 16 March 2018 via mobile

Great staff , very close to the ocean , very comfortable rooms and there is lots to do at the resort . There is some construction going on close to one of the towers so you might want to ask before booking . I recommend...More

Thank jfv3
Response from IrotamaResort, Community Manager at Irotama ResortResponded 5 weeks ago

Hi, Jfv3. We appreciate so much ur comments about our food. These kind of comments give us a huge impulse to continue working hard for our guests. Also, It's important for us because you give an idea to the other people of our hotel and...More

Reviewed 7 March 2018

My husband, our daughter, my mother, my sister and I stayed in this beautiful resort, at the Irotama Del Sol building. We had a two-room apartment with a terrace facing the beach. Comfortable, lovely decor and extremely clean. Great variety of restaurants with very good...More

Thank MarieNeiges125
Response from IrotamaResort, Community Manager at Irotama ResortResponded 15 March 2018

Hi, Marie. We love to see that you had a FANTASTIC time in our hotel. We hope you can visit us again and enjoy all the wonderful things that we have for u. Our work is give to you the best of the better.

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Best Value Properties in Santa Marta, Colombia
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Beachfront
Free Internet
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
US$103 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Santa Marta
#4 Luxury Hotel in Santa Marta
#4 Family Hotel in Santa Marta
#5 On the Beach Hotel in Santa Marta
#5 Romantic Hotel in Santa Marta
#6 Spa Hotel in Santa Marta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$103 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Santa Marta
#4 Luxury Hotel in Santa Marta
#4 Family Hotel in Santa Marta
#5 On the Beach Hotel in Santa Marta
#5 Romantic Hotel in Santa Marta
#6 Spa Hotel in Santa Marta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (582)
Room & Suite (137)
Pool & Beach (119)
Dining (16)
Family and Play Areas (27)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
WorldTravelIsBae
18 April 2018|
AnswerShow all 4 answers
Response from IrotamaResort | Property representative |
Hi. We'll love having you in our hotel. In this case, we want to talk to you to offer in a good way all about our services in the hotel. Please, let us your email and one of asesor will contact you as soon as possible... More
0
Votes
Google Translation
mccruiser123
22 December 2017|
Answer
Response from julianjaramillob | Reviewed this property |
I did it via chat on the web page, as I wanted to search for a local taxi to drive us to Parque Tayrona, and they did give me a name and cel phone. This was a nice guy Alexander Rojas Santa Marta ‭+57 (300) 210-0821‬ But... More
0
Votes
Room Tips
"The bungalows were super old and dated. And some by the road, like ours."
Read review
"The bungalows are lovely"
Read review
"High floors facing the beach"
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"Food Tip - right outside the hotel is 'Zazue Plaza' with much better and cheaper food options than at..."
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