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Irotama Resort by Karisma

Traveller (728)
Room & Suite (157)
Pool & Beach (140)

About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Located in the Pozos Colorados area, 20 minutes from Santa Marta, Irotama captures all the magic and enchantment of a luxurious Caribbean hotel. This breathtaking resort is surrounded by nature and has tennis courts, a golf draving range and a kilometer long beach. Come discover it!
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Property amenities
Pool
Room Service
Restaurant
Free Internet
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Park View
Residential Neighbourhood
HOTEL CLASS
932Reviews
814Photos
27Q+A
51Room tips
Traveller rating
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Popular mentions
+4
Irotama is comprised of several properties sprawled over a stretch of 1km of tranquil, white-sand Caribbean beaches. There are beachfront bungalows, hotels, older apartments, brand-new apartments, etc. We stayed at their newest tower of apartments (Reservado) and they’re
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After a reservation mix-up we ended up in the Irotama Reservado building on the main property but a hike from the main restaurant area. The good news is that the apartment/condo was beautiful and incredible views of beach and pool. Building had its own pool which was great for
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I stayed in this resort for 6 nights with my family. The resort is really beautiful and has lots to offer. However the service is very very poor. I’ve stayed in 2 star accommodation with better service than this. You could not call this a 5 star service. Some examples below:
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Response from KarismaHotels, Manager at Irotama Resort by Karisma
Responded 1 week ago
Dear 87Celeste Thank you very much for taking the time to share your experience on TripAdvisor, it was an honor to host your recent stay with us. While I am very happy to know you did find many aspects of your stay to be enjoyable, I am disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however I am very sorry if that was not your experience. Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you , please do not hesitate to contact us customercare@karismamexico.com We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Kind Regards, Your Hotel Management,
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We had been going to Irotama Hotel since 2000 and always had been excellent! the service, cleaning, food etc. even in this last visit on October we saw a lot of good changes like the new building the Reservado with a beautiful view and the structure incredible.
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Review collected in partnership with this hotel
Response from IrotamaResort, Community Manager Irotama Resort at Irotama Resort by Karisma
Responded 26 Nov 2018
Hi, Thank You for your valued comment.
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This is a large resort that offers great service, beautiful grounds, great food at ~ 5 restaurants and the price is great when you go from dollars or Euros to pesos. The beach is large but since it is public, many sellers try to sell things to tourists. Just ignore them if you
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Response from IrotamaResort, Community Manager Irotama Resort at Irotama Resort by Karisma
Responded 13 Nov 2018
Thank You for your valued comment.
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habitacion primer dia en las villas
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12345632
Hola Juan. Nos encantaría tenerte como huésped en nuestro resort. Nuestras villas están en perfecto estado y estas son ideales para las personas que desean tener un contacto más directo con la naturaleza. Mientras que los apartamentos tienen una vista espectacular y algunos de ellos tienen Jaccuzi y una piscina dentro del edificio. Cualquiera de las dos opciones son increíbles para disfrutar en familia o con amigos además, de contar con ambientes fantásticos para relajarse y disfrutar de Santa Marta. ¡Esperamos que esta información haya sido de ayuda para ti!
1 vote
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Hi. We'll love having you in our hotel. In this case, we want to talk to you to offer in a good way all about our services in the hotel. Please, let us your email and one of asesor will contact you as soon as possible. Have a good day.
0 votes
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I did it via chat on the web page, as I wanted to search for a local taxi to drive us to Parque Tayrona, and they did give me a name and cel phone. This was a nice guy Alexander Rojas Santa Marta ‭+57 (300) 210-0821‬ But they will pick you up for free.
0 votes
Are dogs allowed?
I don't know
0 votes
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123456
"If you want a quiet building stay at the Reservado. Otherwise the del mar building is in the middle of everything"
"We had been going to The Irotama Hotel since 2000 and always had been excellent ."
"Bungalow # 7 is very close to the main pool, restaurants, and has a small beach view"
"I prefer the beach side cabins."
"Enjoy the hammock on the balcony. It's in the closet. Took us a day to find it. "
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12345611
PRICE RANGE
US$121 - US$273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
irotama hotel santa marta
LOCATION
ColombiaMagdalena DepartmentSanta Marta DistrictSanta Marta
NUMBER OF ROOMS
126
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