Mercure Santa Marta Emile
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Mercure Santa Marta Emile

Calle 115 No 2 39 Bello Horizonte, Santa Marta, Santa Marta Municipality Colombia
Traveller (373)
Pool & Beach (55)
Vista de la habitación. Presentación de los platos
Room & Suite (42)

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About

4.5
#15 of 99 hotels in Santa Marta
4.5 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
The Mercure Santa Marta Emile hotel is located in Santa Marta and offers free WIFI and an outdoor swimming pool. The rooms at the Mercure Santa Marta Emile hotel feature wooden doors and floors, air conditioning, flat-screen TVs and private bathrooms. The hotel's reception desk is open 24 hours a day. The Mercure Santa Marta Emile hotel is located 8.7 miles (14 km) from Downtown and 2.5 miles (4 km) from Simón Bolívar International Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Spa
Car park
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Banquet room
Meeting rooms
Hammam
Manicure
Massage
Pedicure
Salon
Solarium
Steam room
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Mountain View
Modern
Languages Spoken
English, Spanish, Portuguese

Location

Calle 115 No 2 39 Bello Horizonte, Santa Marta, Santa Marta Municipality Colombia
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Simon Bolivar Airport
E Cortissoz Airport
41.5 mi
See all flights
483Reviews13Q+A11Room tips

Reviews
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Detailed Reviews
Jeremy wrote a review May 2022
94 contributions1 helpful vote
4.0 of 5 bubbles
I really liked the that the hotel staff was very attentive and took care of all our needs not everyone spoke English but there was always a person on staff that did. The view from our room was spectacular mountain views and could see the water but was not beachfront. They also have a parking garage that had plenty of spaces when I was there. I would recommend this hotel.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: The one tip I would recommend if you're driving pay close attention because if you blink you will...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Helio Gelinski, General Manager at Mercure Santa Marta Emile
Responded 25 May 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Helio Gelkinski General Manager
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jdhag wrote a review Aug 2021
Medellin, Colombia230 contributions127 helpful votes
5.0 of 5 bubbles
Excellent hotel. 2 minutes walk to the beach. In the beach you can find free seats and umbrellas provided bu the hotel
Very friendly staff. They resolved every question quickly
10 minutes walk to Zazue shopping mall were you can find different kind of foods.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Spinelli, General Manager at Mercure Santa Marta Emile
Responded 30 Aug 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carolina Arandia – General Manager (E)
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iRoam wrote a review Dec 2019
Red Hook, New York4 contributions9 helpful votes
5.0 of 5 bubbles
This is a wonderful, spotlessly clean, relaxing spot with a lot to offer and very fair prices. Caring and personal service at all times. Excellent products (amenities) and attention to cleanliness in the rooms. Very nice pool. The best of all is that ALL employees are a delight--friendly, respectful and efficient.
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Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mercuresm, General Manager at Mercure Santa Marta Emile
Responded 24 Dec 2019
Dear Guest We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli
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RICARDO V wrote a review Jan 2023
2 contributions
3.0 of 5 bubbles
Main picture on the website is a sunny pool which is not true. The reality is either the picture is increíble old or a photoshop geek get ride of the colosal hotel tower that is right in the sun path. Facilites are according with the price, crew members are just awesome. Rooms are small but again, you get what you pay.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Helio Gelinski, General Manager at Mercure Santa Marta Emile
Responded 13 Jan 2023
Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards,
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WindyChad wrote a review Aug 2016
Chicago, Illinois4 contributions5 helpful votes
2.0 of 5 bubbles
The location is nice. The bulding is nice. The pool is nice. That´s about it.

The problems beging when you arrive at the pool and want to relax in a quiet, safe eviroment. I founnd this to be impossible to achive.

Every guest that was present during my nightmarish stay had their own wireless music speaker and was allowed to listen to whatever they wished to listen to... loud. Really, really loud. I was able to count about seven speakers going at once... and all of them with terrible, horrible, just plain annoying music.

Although the pool-boy (or lifeguard) did his best to have the speakers turned off, their owners always refused. Even worst, they would start to insult the man for trying to do his job. When I approached a supervisor about this, she did nothing. I had to put up with this during the entire weekend I stayed at this place.

Then, to make it all even worst, people were drinking from glass in and around the pool area. YES! GLASS! There were glass bottles and glassware all around the pool. I mean, come on!!

As I read the Pool Area Rules, which Ironically are posted at each of the two entrances of said area, I noticed that both speakers and glassware are prohibited inside the pool area. If those are the hotel rules, why nobody enforces them?

One last thing I did not know before making a reservation at the Mercure Hotel in Santa Marta: The hotel is only a third of the building. The rest of the complex are private condos which share the common areas with the hotel. That was odd and a bit off-putting since some of the owners present seemed seriously annoyed about the seemingly impossible task of finding a chair to sit on at their own pool. I can understand this, but I couldn´t help but feel like an intruder in someone else's home.

In a nutshell: It´s a nice location, but it is poorly managed and impossibly frustrating if you want a nice, classy and safe eviroment to relax on your vacation.

I do not recommend it to anyone. Well, maybe to those who would like to find a piece of glass in the pool or enjoy different sorts of music being played loud and comming from all directions.
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Date of stay: August 2016
2.0 of 5 bubblesValue
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Corner room facing mountains and a glimpse of the beach.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniela L, General Manager at Mercure Santa Marta Emile
Responded 26 Aug 2016
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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Jaap v wrote a review Oct 2019
Armenia, Colombia478 contributions61 helpful votes
4.0 of 5 bubbles
We liked tgphw hotel toom and amnemities. Very good breakfast. Service is excellent. Some 500 meters from the beach where the hotel has seats and sunscreens. Also some 500 meters away is a centro comercial with a supermarkt, shops and restaurants. A little bit farther away is an other supermarkt Olimpica. We had lunch in the restaurant of the hotel, hat gave us both brlly problems. That why I do not give 5 balls for this review.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mercuresm, General Manager at Mercure Santa Marta Emile
Responded 22 Oct 2019
Estimado Huésped. Gracias por la calificación asignada y sus comentarios, . Saludos Cordiales, Alejandro Spinelli Gerente General
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Christian R wrote a review Aug 2019
Basel, Switzerland30 contributions20 helpful votes
4.0 of 5 bubbles
It was a nice stay in the hotel and the stuff is very friendly. It’s 30 min with the taxi to the center of Santa Marta. One way +\- 7.00 USD. The only thing which i was missing are deckchairs on the beach. Only normal chairs available for deckchairs u have to pay separately.
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Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from virgilio q, Director General at Mercure Santa Marta Emile
Responded 2 Sept 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
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wenshelado wrote a review Jan 2019
wenshelado94 contributions52 helpful votes
5.0 of 5 bubbles
We stayed one night on this hotel but it was excellent. The reception staff gave us a good welcome and advice on saving VAT tax as non Colombian residents. We had the opportunity to go for a stroll on the beach and buy some stuff in a nearby shopping mall. There is a 24 hour pharmacy close by as well that was very handy in the morning. The breakfast is superb. I loved the empanadas and there is a good variety of fresh fruits and continental breakfast. I like that the bathroom is separated in different sections which is very practical. Everything looks new and shiny.
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Date of stay: December 2018
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Do not pick a room facing south.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from alejandr20, General Manager at Mercure Santa Marta Emile
Responded 30 Jan 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alejandro Spinelli General Manager
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ve3yri wrote a review Dec 2018
Kenora, Canada77 contributions58 helpful votes
5.0 of 5 bubbles
This hotel is a beautiful place. It is about 200 feet off the beach. they have their own people on the beach to make sure guests get a chairs with an umbrella. The beach is very beautiful in this location. The pool is also very nice. It has a feature I appreciate very much but some may not. The pool is shaded most of the day in at least part of its area. I found this very nice because I burn too easily. The restaurant has wonderful food and the included breakfast is really nice. There is a small shopping center within three blocks that is upscale, safe, and has a lot of cool things. The steam room heats up very quickly even from cold. It is a great steam room.
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Date of stay: November 2018
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniela L, General Manager at Mercure Santa Marta Emile
Responded 26 Dec 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alejandro Spinelli – General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diego M wrote a review Jan 2016
Bogota, Colombia5 contributions11 helpful votes
1.0 of 5 bubbles
I went for 5 days to Santa Marta with my family. We booked two rooms. We arrived at 9am (we knew check-in time was around 3pm). However, we just got our rooms at 6pm. I was told the rooms had am ocean view. Technically I did see the ocean pulling out my head out of the balcony. It was just a small view of the beach. The only good view I had was a picture of a nice Tayrona beach hanging in the room. My mother complained because her room was not cleaned two days.

Employees were friendly and wanted to help, but they were a kind of overwhelmed.

Breakfast was a kind of cheap. Everyday we had to wait around 20 minutes to get a table and another 20 minutes to have it cleaned.

I think the management of the hotel cannot cope with the Christmas season.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2015
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniela L, General Manager at Mercure Santa Marta Emile
Responded 20 Jan 2016
We are really sorry about your experience. We recognize we had some issues as the hotel is to new and it was the first time we had a high season. Now we have worked hard to solve those points in order to garantee next seasons will be coped as we shall cope them. Regards, Daniela Longo
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Not the right property for you?
There are more places to choose from in the Santa Marta area.
PRICE RANGE
£56 - £101 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaMagdalena DepartmentSanta Marta MunicipalitySanta Marta
NUMBER OF ROOMS
140
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE SANTA MARTA EMILE - Updated 2024 Prices, Reviews, and Photos

Frequently Asked Questions about Mercure Santa Marta Emile
Which popular attractions are close to Mercure Santa Marta Emile?
Nearby attractions include Centro Comercial Zazue Plaza (0.3 miles) and Banano Bar (0.3 miles).
What are some of the property amenities at Mercure Santa Marta Emile?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Mercure Santa Marta Emile?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Santa Marta Emile?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Mercure Santa Marta Emile?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Mercure Santa Marta Emile?
Conveniently located restaurants include Tiki Hut On The Road, Ziruma SkyBar, and Crepes & Waffles.
Are there opportunities to exercise at Mercure Santa Marta Emile?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Mercure Santa Marta Emile?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Santa Marta Emile offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Santa Marta Emile?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Mercure Santa Marta Emile?
Many travellers enjoy visiting Alcaldia de Santa Marta (3.3 miles).
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