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Royal Palm Hotel Galapagos

Traveller (159)
360
Panoramas (72)
Room & Suite (343)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Royal Palm Hotel is a private family-owned hotel enjoying the quiet seclusion of its own 190 hectare estate in the lush Miconia Highland Forests of Santa Cruz. Located adjacent to the Galapagos National Park, the Royal Palm was built in 2002 and combines elegant colonial style with traditional island design. This boutique estate comprises 21 Casitas and Villas including family accommodation; the largest villa is named in honor of His Royal Highness the Prince of Wales who stayed at the hotel in 2009. The hotel has the relaxed and informal charm of an Ecuadorian Hacienda offering a unique sense of natural space. The Hotel is a member of Leading Hotels of the World and is the perfect location for both land and sea exploration of the Galapagos Islands.
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Property amenities
Pool
Restaurant
Room service
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Airport transportation
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Tennis Court
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Charming
HOTEL CLASS

Location

Full view
Contact
Km. 18 Via Puerto Ayora Baltra Isla Santa Cruz, 200350 Ecuador
Name/address in local language
Getting there
Baltra Airport17 mi
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207Reviews
508Photos
9Q+A
42Room tips
Traveller rating
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Popular mentions
We enjoyed the beautiful jungle-like setting of this hotel. All rooms are villas which are spaced pretty far apart. The villa was huge with a sitting room, a sort of sun room with a hot tub, and spacious bedroom/bathroom. The food was very good, and the tour of the lava
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Beautiful place and wonderful people. An amazing place. Little bit away from the city which is fine with us. They even upgraded our room without any charge. Beautifully kept landscaping and extremely friendly people. I can’t find anything wrong with this place.
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Review collected in partnership with this hotel
Response from MelissaRPG, Director de Recepción at Royal Palm Hotel Galapagos
Responded 30 Jan 2019
Dear Guest, Thank you very much for your nice comments to our staff and our property!! We are so happy you enjoyed your stay, and the upgrade to a Highland Villa. We would love to host you next time you come to the Enchanted Islands, Warmest wishes from the the Royal Palm Team!
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We stayed at the Royal Palm this past weekend and couldn't have had a better time. The hotel is secluded on a beautiful property up in the lush highlands away from the noise of the local city (Puerto Ayora) which is reachable by a 20-25 minute taxi ride, the front desk will call
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Response from MelissaRPG, Director de Recepción at Royal Palm Hotel Galapagos
Responded 29 Jan 2019
Dear Kate, Thank you very much for your kind words!! We are so pleased that you enjoyed your stay at the Royal Palm! We would love to host you again in a near future. Warmest wishes from the the Royal Palm Team.
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We had Villa #2. It was very large with lots of wasted space. We were with a small tour group so transportation to other places was included. The staff was so-so. I went into breakfast one morning 15 minutes before shut down and the staff was busy making breakfast plates for
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Response from MelissaRPG, Director de Recepción at Royal Palm Hotel Galapagos
Responded 21 Jan 2019
Dear Guest, Thank you for your comments; we are sorry that you felt this way, and we hope this didn’t spoil your overall visit to the Galapagos. As you know the Hotel is located at 1669 ft above sea level in the Highlands of Santa Cruz which has 7 different microclimates making the weather unpredictable here at the cloud forest. Our guests are and always have been our priority, this is why we are very surprised to read about this kind of behavior. We are going to take the proper measures to find out what happened, and assure it does not happen again. Thank you for saying we are a very insular place, we are indeed located in the only Insular province of Ecuador, even though it can be a challenge to operate in an island, it is what makes our location a unique and magical place. Thank you for your feedback, it truly helps us to improve, we hope to host you again in a near future. The Royal Palm Team.
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+7
Location: The Royal Palm Hotel is located on Santa Cruz Island in the Galápagos, although online maps will incorrectly show the hotel as being on Baltra Island. Most flights arrive at the Baltra Airport, which is about 18 kilometers (11 miles) from the hotel. We took a tour
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Response from MelissaRPG, Director de Recepción at Royal Palm Hotel Galapagos
Responded 20 Jan 2019
Dear Guest, Thank you for your detailed feedback about our hotel and its facilities and service, it is very helpful. We are happy that you enjoyed your stay with us, as well as our service! Hope you had a good trip back home, Warm Regards from the Galapagos Highlands, The Royal Palm Team!
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Professional photo exclusively commissioned by TripAdvisorRoyal Palm Hotel Galapagos
The Casita Caldwell at the Royal Palm Hotel Galapagos
Professional photo exclusively commissioned by TripAdvisorRoyal Palm Hotel Galapagos
The Captain Swan Highland Villa at the Royal Palm Hotel Galapagos
Professional photo exclusively commissioned by TripAdvisorRoyal Palm Hotel Galapagos
The Duke of York Royal Suite at the Royal Palm Hotel Galapagos
Professional photo exclusively commissioned by TripAdvisorRoyal Palm Hotel Galapagos
The Duke of York Royal Suite at the Royal Palm Hotel Galapagos
Professional photo exclusively commissioned by TripAdvisorRoyal Palm Hotel Galapagos
The Casita Caldwell at the Royal Palm Hotel Galapagos
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Hi, do the family villas have a washer and dryer?
Hi Jackie, no they don't but we have laundry and dry cleaning services available daily. With thanks Sue
0 votes
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Do you have wet suits available (to rent or loan) for guests at the hotel?
Hi! Not at the hotel. Most day trips by boat are booked in advance due to availability. We can request a wet suit for you at the time of booking with the boat operators will put them on board for you to swim and/or snorkel in during the excursion. If you actually dive, then of course the dive companies include the wetsuits as part of the dive package. Hope that helps? Best wishes, Sue
0 votes
Do you have laundry service available at the hotel?
Hi, yes we do! Sue
1 vote
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12
"Some villas are a long walk from the common areas"
"Go for the Villa, its worth it!"
"If you are looking for a good room, don't go to this hotel."
"Villas are incredible"
"The standard room is more than adequate"
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PRICE RANGE
US$265 - US$642 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal palm hotel santa cruzroyal palm santa cruz
FORMERLY KNOWN AS
Royal Palm Resort Hotel
LOCATION
EcuadorGalapagos IslandsSanta Cruz
NUMBER OF ROOMS
21
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