We also had many dietary restrictions and Finch Bay was very accommodating.

2 votes

Dear Guest, We thank you for taking the time to write your question regarding your interest to visit the Finch Bay Hotel. We are pleased to assist you with your enquires. Enquiry We receive visits during all the days of the year but maybe the best time to visit is from March to August because it’s a usual the sunny days. We offer a concept complete trips, we offer “Complete packages” that means trips with all the services originated like transfers, accommodation, three meals in the day, land and yacht excursions. We are in capacity to offer packages from 3 to 7 nights and we can make customized options according every requirement. Thanks again for considering us the best place to stay in Enchanted Islands Have a great day. Best regards, Finch Bay Family

0 votes

Dear Guest, We thank you for taking the time to write your question regarding your interest to visit the Finch Bay Hotel. We are pleased to assist you with your enquires. We have several dates option in May, I will be more than glad to assist you with a quotation for the beginning of this month. Please Kindly provide me your email address in order to send you the best option possible for your trip. The Finch Bay Suites (Ocean View) can be the best option in case of light sleepers because they are in two different locations of the hotel and we did an update in this category of rooms to reduce the noise out of the suites. Thanks again for considering us the best place to stay in Enchanted Islands. I will be looking forward your contact to assist you with a quotation. Have a great day. Best regards, Finch Bay Family

0 votes

Dear Ms Vela; kindly please allow me to introduce myself, my name is Victor Toledo, and I am the Commercial Manager for the Finch Bay Hotel. Thank you for choosing the Finch Bay Hotel for your upcoming visit to the Galapagos Islands. We truly appreciate your preference. With regards to your question, and reservation experience, I am deeply sorry to read your comments and very concerned about the situation. Kindly please accept our sincere appologies for the inconveniences, and notice that we have a meeting with our General Manager and Quality Assurance & Guest Service Manager; regarding on this situation, because for our guests satisfaction always come first for us and is our top priority. Again, I am so sorry if we gave you a wrong first impression, but we would appreciate if you could give us a chance to make it up for you and revert that, in order to offer you a solution for your requirement, so you could have a great experience in your trip to the Enchanted Islands, staying with us at the Finch Bay Hotel. I would appreciate if you could write to me directly and I will be pleased to assist you in order to solve this matter, and provide you with all the information that you need with a top notch personalized service to match your requirement and offer you a hassle-free trip of a lifetime to the Galapagos Islands. I will be looking forward to hearing back from you soon, and certainly we will be honoured to have you staying with us next February. Kind regards, VT

1 vote

Dear Sir, Thank you ver much for contact us. Let us clarify your doubts: To get from Baltra to the Hotel you must first take a bus that takes you to the Itabaca channel (it takes 10 minutes approximately), then a ferry that crosses the other side (it takes about 5 minutes), then a taxi that will transport you to Puerto Ayora (approximately 45 minutes) and finally our water taxi to reach the Hotel (5 minutes). Then walk down a path (10 minutes) to reach Finch Bay. Our staff will help you with your luggage as long as you give us the arrival information of your flight. We recommend you hire the transportation service with us. We hope this information helps you. Please let us know if there anything else that we can assist you. Sincerely, Finch Bay Staff

0 votes