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Hotel Brentwood

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113 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Reviewed 1 week ago via mobile

Unsatisfactory service and poor management . Hotel staff is uncooperative and not familiar with their responsibilities.parking management is very poor . Room service is delayed . Complementary breakfast is unhygienic .

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Helpful?
Thank Prashant M
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Guest, Firstly please accept my sincere apologies for the inconvenience caused to you during your stay. I wish to assure you that what you experienced is not typical of the services we endeavor to deliver. I have shared your feedback with my entire team, which helps us to focus on where we need to take corrective actions and highlight...

Reviewed 3 weeks ago

Brentwood offers clean and comfortable rooms , stayed in beautiful valley facing view of mussorie .The property is conveniently located just a step away from mall roads picture palace entrance . The staff was great and always helpful - checkin was quick . Food was always delicious . Would recommend this hotel for comfort stay @ mussorie .

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Helpful?
Thank Prashant G
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Guest, We are grateful you reviewed us on TripAdvisor. Thank you for choosing Hotel Brentwood again for your stay in Mussoorie. It was indeed a great pleasure for us to serve you at Hotel Brentwood. We consider ourselves lucky enough to have received such positive feedback from you. We shall strive to deliver our best at any time you...

Reviewed 4 weeks ago

Seemed like the hotel was recently renovated, it looked new and fresh. It has all the basics amenities and conveniently located to taxi stand and restaurants in Mussoorie. Had problem with WIFI, but it wasn't a big issue. The property is nice and staff were helpful.

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Helpful?
Thank Rajnee N
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Valued Guest Greetings from Hotel Brentwood Thank you for your valuable feedback and very kind and encouraging words. We are delighted to see that you had an enjoyable visit to our Hotel. Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence. Our sincere apologies for inconvenience caused of WiFi...

New Delhi, India
Reviewed 15 December 2016 via mobile

Been coming here since I was a kid and just recently visited again after a few years gap. The rooms have been upgraded which was nice. Great hotel, great service.. can't really ask for more. Will definitely be going here more often again!

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Helpful?
Thank Rahul B
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Guest, We are grateful you reviewed us on TripAdvisor. Thank you for choosing Hotel Brentwood again for your stay in Mussoorie. It was indeed a great pleasure for us to serve you at Hotel Brentwood. We consider ourselves lucky enough to have received such positive feedback from you. We shall strive to deliver our best at any time you...

Reviewed 8 December 2016

i am a vegan and they serve the best parathas and curd and cut fruits and their cutlet is the best i ever had and neat and clean and the staff they served with a smile that we hardly see in most of the hotels where we get free breakfast issue ..i stayed in room number 318 very clean and...

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Helpful?
Thank shankarv17
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Guest, At the outset, we would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. we are pleased to know that you were satisfied with your experience of our services and facilities. At Hotel Brentwood, it is our constant endeavor to provide you with high standards of personalized service and efficiency....

Reviewed 3 December 2016 via mobile

I saw lot of reviews of the hotel in Trip Advisor and that's the reason I booked it. Apart from good hot water and a good heater the hotel lacks proper maintenance even though the hotel has good rooms with a view of the valley. The Wifi simply didn't work, the breakfast spread was okay and staff simply seem disinterested....

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Helpful?
1Thank Kavina B
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Guest, Thank you for choosing us at Mussoorie - Hotel Brentwood. We wish to express our gratitude for your honest and detailed feedback. It has enabled us to understand your experience in greater depth. we are deeply concerned about the issues that tarnished the quality of your experience. We apologize for our inability to accommodate you as requested. Our...

New Delhi, India
Reviewed 30 November 2016 via mobile

An excellent hotel for families and couples , Just 5 minutes walk away from Mall Road. The rooms are in good condition and further renovation and expansions are going . Our visit was the time when generally it is considered as an off season so the hotel management was lacking staff but still managed to provide excellent service. The quality...

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Helpful?
Thank EKLAVAYA B
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Guest, Firstly we are thankful for your recent stay at Brentwood Hotel. We are really sorry for inconvenience during your stay at our Hotel, we would definitely approach you worlds. It was a pleasure being your host in Mussoorie. We are extremely pleased to receive your kind words of appreciation and shall continue to strive to exceed expectations in...

Surat, Gujarat, India
Reviewed 3 November 2016 via mobile

Our family visited in november.we had booked 2 valley facing room.excellent view especially at night of the valley.nice small rooms.mall road is just 2 minutes away.so is taxi stand.food ok.They ask for identity card of every family member even our teenage kids.so please carry it.

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Helpful?
Thank parul718
RajatKapurBrentwood, Owner at Hotel Brentwood, responded to this review

Dear Guest, We thank you for your recent stay at Brentwood Hotel It was a pleasure being your host in Mussoorie.Great to know you had a good time with us.Yes identity cards are a must as per the standard guidelines. We look forward to welcome you again soon. Best Regards, The Management

Reviewed 2 November 2016 via mobile

the hotel is great and value for the money apent . the location is very convinient with great access to the shops and activities on the mall road. the views from the rooms are stunning. food options are plenty. you must try all the restaurants and cafes the brentwood group has in the town. it offers a great variety of...

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Helpful?
Thank rahul s
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Guest, We thank you for your recent stay at Brentwood Hotel It was a pleasure being your host in Mussoorie.Great to know that you visited our other properties as well.We are extremely pleased to receive your kind words of appreciation and shall continue to strive to exceed expectations in the future. We look forward to welcome you again soon....

Mussoorie, India
Reviewed 20 October 2016

Visited hotel many times with friends and got so happy to see the changes. The hotel is still under construction and coming up with all modern facilities, add on they also own Tavern Restaurant in Mussoorie and also in Dehradun with live music. They also own Imperial Hotel with Restaurant. All with good food. I really recommened this property and...

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Helpful?
Thank Maddy L
RajatKapurBrentwood, Owner at Hotel Brentwood, responded to this review

Dear Guest, We thank you for your recent stay at Brentwood Hotel It was a pleasure being your host in Mussoorie.We are so glad to know that you visited both our other properties and had a great experience. We are extremely pleased to receive your kind words of appreciation and shall continue to strive to exceed expectations in the future....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Restaurant
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
The Brentwood Hotels and Resorts in Mussoorie, Uttarakhand, India has grown over the past 35 years from a 25 room hotel and a rocking resto-bar in 1973 to 3 hotels with 111 rooms 2 restaurants, conference halls, a camp resort and two swimming pools today. Brentwood's clientelle has been loyal to the company for the past 30 years and will book a full year ahead to ensure availability during the peak season. ... more   less 

Additional Information about Hotel Brentwood

Address: Picture Palace, Mussoorie 248179, India
Region: India > Uttarakhand > Mussoorie
Price Range: £44 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Brentwood 3*
Number of rooms: 77
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Brentwood staff and other travellers.
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16 days ago

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Questions? Get answers from Hotel Brentwood staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use valley facing room for better view”
 of 5 bubbles 975prashantg, 2 Jan 2017 | Read review
“best views undisturbing staff”
 of 5 bubbles shankarv17, 8 Dec 2016 | Read review
“Best room is super deluxe room”
 of 5 bubbles maddyl504, 19 Oct 2016 | Read review
“Doon Valeey view Or Side Room”
 of 5 bubbles Kaps_sh, 20 Sep 2016 | Read review
“Valley View rooms are the best”
 of 5 bubbles Pooja0711, 16 Jun 2016 | Read review
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