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The Mutiara Jimbaran

7 reviews
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Traveller (5)
Room & Suite (5)
Overview
3.0
7 reviews
  • Excellent30%
  • Very good14%
  • Average14%
  • Poor28%
  • Terrible14%
8 Jan 2018
“Disappointed ”
26 Jul 2017
“Holidays ”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
3.5 Star Hotel
All hotel details
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Reviewed 8 January 2018 via mobile

We’ve spent two nights here so far and I’m very disappointed. Why? Firstly, the food is poor quality and arrives cold. Secondly the service has been poor - breakfast arrived late. Communication is impossible as the staff barely speak English. Thirdly, the location really is...More

Thank Cora G
Response from radenbagus_sn, Director of Sales at The Mutiara JimbaranResponded 3 weeks ago

Dear Cora G Thank you for choosing to stay with us. I would like to extend my sincere apologies regarding our breakfast and Spa service and I will address this issue accordingly with the department concerned so that improvements can be made to ensure the...More

A TripAdvisor Member
21
Reviewed 26 July 2017 via mobile

Sure the building could do with a bit of tender loving care but the staff were nothing short of incredible!!! We had our own pool and a free shuttle to Jimbaran beach at 5 different times each day!! Also Peppito to do a bit of...More

1  Thank A TripAdvisor Member
Response from radenbagus_sn, Sales and Marketing Manager at The Mutiara JimbaranResponded 7 August 2017

Dear Sir/Madam, Thank you very much for your feedback. I am glad that we were given the opportunity to be at your service and I hope that you have come to find us as your new home in Jimbaran. Should there be anything I can...More

Reviewed 4 October 2014

I won't recommend this villa at all. The facilities were quite old and the customer service was horrible. Wifi was only available at the lobby... Most importantly, the majority of this villa's customer is for a group tour visitor so it was really noisy during...More

Thank Teichi222
Response from radenbagus_sn, Sales and Marketing Manager at The Mutiara JimbaranResponded 23 July 2017

Dear James_Satou, Thank you for taking the time to share your feedback with us. First of all, I would like to extend my sincere apology for the inconvenience and the disappointment on your experience at our villa. For our breakfast, to provide healthy and fresh...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Laundry Service
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Spa
Details
Price range
US$76 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$76 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (5)
Room & Suite (5)
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